Guides on your rights

From employment rights to bankruptcy and section 75, our guides about your rights provide clarity on your entitlements as a consumer and what to do if your bank makes an error.

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Young caucasian couple calculating domestic finances to pay off debt.

Which debts should you pay off first?

If you're juggling several different debts, the best thing you can do is to tackle them head-on. But where do you start? We look at which debts you should pay off first so that it's easier to get on track to becoming debt-free.

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Managing debt when living with a disability

We explain how to deal with debt if you have a disability and show you where to get help if you need it.

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Cyber criminal with credit card hacking system at table, digital binary code on background

What to do if you get hacked

Having your accounts hacked can be frightening, especially if fraudsters get hold of your bank details or private data. Here is what you need to do if you think you have been hacked.

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How to prepare for redundancy

The possibility of redundancy is something most workers fear. But preparing for the worst and knowing your rights beforehand, can go a long way in helping you get through the tough times.

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How do I get my money back if a company goes bust?

There are legal rights in place for consumers if a business closes down. Find out what they are and how they can protect you and your money.

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How to keep your data safe

When it comes to protecting your data, you are the first line of defence. There's no foolproof way to protect your data but a few steps can go a long way. Here are 10 tips to help you keep your data safe.

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What are your refund rights?

Whether you braved the sales on Black Friday, or are holding out for bigger bargains in the lead up to Christmas it is vital you know your refund rights:

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How to complain about your internet, phone or TV provider

If your mobile phone, internet, landline or digital TV provider doesn't give you the service you expect, you'll want to get things sorted as soon as possible. Here's how to escalate things if they won't help.

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Dealing with debt - where to start

Being faced with unmanageable debt can seem overwhelming but there are a number of options available to you. We explain where to start if you're dealing with debt.

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Your pay weekly store questions answered

Weekly payment stores let you rent expensive goods at an 'affordable' price, with a view to buying them at the end of the term. Where's the catch?

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How to complain about financial services

If you are left out of pocket or are mistreated by your bank or insurer you may want to complain. Here is how to get your complaint heard.

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Cure the debt hangover from your student days

When you are a student, money tends to be the last thing on your mind. But as the heady days of student-hood become consigned to the realm of nostalgia, it is time to pick up the tab.

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