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Guides on your rights

Guides on your rights

From employment rights to bankruptcy and section 75, our guides about your rights provide clarity on your entitlements as a consumer and what to do if your bank makes an error.

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Complaints & refunds

Debts

Scams & fraud

Your refund rights explained

If you have been refused a refund for faulty or unwanted goods you are not alone. Here are your rights to help get your money back if a company is refusing to give you a refund.

Managing debt when living with a disability

We explain how to deal with debt if you have a disability and show you where to get help if you need it.

What should I do if I can't pay my mortgage?

If you find yourself in a position where you can't meet your monthly mortgage payments, it is important not to bury your head in the sand. Help is at hand and there are things you can do to get back on track.

Young businessman working on his laptop in the office, select the icon security on the virtual display.

How to check if a company is legit, UK regulations, and how to avoid risking your money and data

If you are worried about the authenticity of a company, it is always worth doing some research. We look at how to check if a company is legit, UK rules, and how you can find out whether to trust a company or avoid them at all costs.

Cyber criminal with credit card hacking system at table, digital binary code on background

What to do if you get hacked

Having your accounts hacked can be frightening, especially if fraudsters get hold of your bank details or private data. Here is what you need to do if you think you have been hacked.

How to prepare for redundancy

The possibility of redundancy is something most workers fear. But preparing for the worst and knowing your rights beforehand, can go a long way in helping you get through the tough times.

How do I get my money back if a company goes bust?

There are legal rights in place for consumers if a business closes down. Find out what they are and how they can protect you and your money.

How to keep your data safe

When it comes to protecting your data, you are the first line of defence. There's no foolproof way to protect your data but a few steps can go a long way. Here are 10 tips to help you keep your data safe.

What are your refund rights?

Whether you braved the sales on Black Friday, or are holding out for bigger bargains in the lead up to Christmas it is vital you know your refund rights:

How to complain about your internet, phone or TV provider

If your mobile phone, internet, landline or digital TV provider doesn't give you the service you expect, you'll want to get things sorted as soon as possible. Here's how to escalate things if they won't help.

Your pay weekly store questions answered

Weekly payment stores let you rent expensive goods at an 'affordable' price, with a view to buying them at the end of the term. Where's the catch?

Should I use my mortgage to pay off other debts?

Consolidating credit cards and loan debts into your mortgage can seem a no-brainer - after all, given the size of the debt, mortgage payments can seem low. However, it is not necessarily the win-win strategy it seems - we explain.