Guides on your rights

From employment rights to bankruptcy and section 75, our guides about your rights provide clarity on your entitlements as a consumer and what to do if your bank makes an error.

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Your refund rights explained

If you have been refused a refund for faulty or unwanted goods you are not alone. Here are your rights to help get your money back if a company is refusing to give you a refund.

5 ways to check a website is legit

If you're not sure a website is secure, there are quick and easy ways to check you aren't risking your personal information. Here are 5 ways to check if a website is legit.

How to prepare for redundancy

The possibility of redundancy is something most workers fear. But preparing for the worst and knowing your rights beforehand, can go a long way in helping you get through the tough times.

Concerned couple looking at bills

What happens after you are discharged from bankruptcy?

The day you're discharged from bankruptcy is a new start, all the debts you took into bankruptcy will be gone and you're free to start afresh, but what happens next? Here's how to start getting your finances back on track.

10 steps to becoming debt free

We explain, step by step, how you can work towards clearing your debts and becoming debt free.

Should I use my mortgage to pay off other debts?

Consolidating credit cards and loan debts into your mortgage can seem a no-brainer - after all, given the size of the debt, mortgage payments can seem low. However, it is not necessarily the win-win strategy it seems - we explain.

Cure the debt hangover from your student days

When you are a student, money tends to be the last thing on your mind. But as the heady days of student-hood become consigned to the realm of nostalgia, it is time to pick up the tab.

Managing debt when living with a disability

We explain how to deal with debt if you have a disability and show you where to get help if you need it.

Which debts should you pay off first?

If you're juggling several different debts the best thing you can do is to tackle them head-on. But where do you start? We look at which debts you should pay off first so that it's easier to get on track to becoming debt-free.

Should I use my savings to pay off my debts?

Building up your savings can be rewarding, but you could be damaging your finances if you have outstanding debts. Here's how to work out whether you should use your savings to clear money you owe instead.

Dealing with debt - where to start

Being faced with unmanageable debt can seem overwhelming but there are a number of options available to you. We explain where to start if you're dealing with debt.

How to get a refund on train tickets

If your train journey is delayed or cancelled, you might be able to get your money back.

What to do if your purse or wallet gets lost or stolen

Don't panic. Here are some steps you can take to report and replace your items and reduce your risk of fraud.

How to keep your data safe

When it comes to protecting your data, you are the first line of defence. There's no foolproof way to protect your data but a few steps can go a long way. Here are 10 tips to help you keep your data safe.

Worried woman on phone

How do I get my money back if a company goes bust?

There are legal rights in place for consumers if a business closes down. Find out what they are and how they can protect you and your money.

Calculator and papers on desk

Managing your debt during the pandemic

To help ease some of your worries there are some things you can do to prepare for the financial uncertainty and take steps to manage your debt.

smiling female freelancer working at home

Coronavirus: Working from home

Working from home has quickly become a new reality for many office-based workers in the UK. In this new climate it's useful to know what rights you are entitled to as a home worker and what impact the COVID-19 outbreak will have on your finances.

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Coronavirus: Getting a mortgage payment holiday

Try our handy tool to help you understand if a mortgage payment holiday is the right option for you and what impact it might have on your future payments.

Don't pass on your personal data when you dispose of your old computer

You don't know where your old PC might end up after you get rid of it. Here's how to dispose of old laptop computers to ensure your personal data doesn't end up in the wrong hands.

Gift vouchers for companies in administration: your rights

We explain your options if a store that you have gift vouchers for falls into administration.

Stressed couple looking at finances

Should you ever use your credit card to pay your mortgage?

When money is tight, you might be tempted to make your mortgage payments using your credit card, we look at whether this is ever a good idea.

Your rights if a retailer goes into administration

Companies going into administration has become commonplace, so where does this leave you? Here is what happens if a company you make a purchase from goes out of business.

What to do if you cannot pay a bill

We explain what you need to do if you can't afford to pay a bill.

Stressed couple looking at bills

Are debt collectors allowed to harass you?

We explain exactly how and when debt collectors are allowed to contact you so that you can prepare yourself for when they call, and complain when they've overstepped the mark.

How to reclaim your credit card charges

You do not need to accept all credit card charges and could get hundreds of pounds back. Here are the fees you could get back and how to get a refund.

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How to heal your credit file after an IVA

When your individual voluntary arrangement (IVA) finally ends you're well and truly free and clear and your money is your own again. A happy day indeed!

How to complain about your internet, phone or TV provider

If your mobile phone, internet, landline or digital TV provider doesn't give you the service you expect, you'll want to get things sorted as soon as possible. Here's how to escalate things if they won't help.

Reclaim Your Bank Charges Letter Template

Remember to remove all the unwanted text before sending the letter.

Can debt collectors take money from your bank account?

Worried that cash will be taken from your bank account by companies you owe money to? We explain whether this is likely and what you can do about it.

How to complain about a debt collection company

If you have been harassed, publicly embarrassed or treated unfairly or unreasonably by a debt collector or a bailiff you are entitled to complain.

Mis-sold CPP card protection & identity insurance?

As the banking sector serves up yet another scandal, we show you how to claim compensation if you were mis-sold credit card protection and identity insurance.

What are your refund rights?

Whether you braved the sales on Black Friday, or are holding out for bigger bargains in the lead up to Christmas it is vital you know your refund rights:

What should I do if I can't pay my mortgage?

If you find yourself in a position where you can't meet your monthly mortgage payments, it is important not to bury your head in the sand. Help is at hand and there are things you can do to get back on track.

Can business debt affect your personal finances?

If you've built up business debt that you can't escape, it's important to know if your personal finances will take a hit. We examine whether you can protect yourself from bad business debt.

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What are your legal rights to a refund?

Knowing what consumer protection you have can be a big help with getting your money back from unwanted items. We take a closer look at your legal rights to a refund.

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Your pay weekly store questions answered

Weekly payment stores let you rent expensive goods at an 'affordable' price, with a view to buying them at the end of the term. Where's the catch?

How to complain about financial services

If you are left out of pocket or are mistreated by your bank or insurer you may want to complain. Here is how to get your complaint heard.

In debt? What's the worst that can happen?

Being in debt and struggling to pay your bills can be frustrating and stressful, especially if you are feeling pressured into making repayments you cannot afford. But how far can companies actually go to reclaim your money?

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The financial impact of depression and grief

Depression and grief affect many areas of your life and this includes your finances. We take a look at how to make sure your money situation doesn't add to your worries when you're going through such a difficult time.

How to stop spam text messages

Spam texts are not only a minor irritation but also a menace that catches out even the savviest of mobile users. Here is how to stop spam texts dead in their tracks.

Annoyed man looking at bills

Can you reclaim your mortgage exit fees?

Thanks to an FSA ruling, mortgage customers can now ask their lender to refund a portion of their mortgage exit fees if the amount they had to pay was greater than the fee stated in their original contract. We explain how to make a claim.

How to complain about bad service - Letter template

Remember to delete the appropriate information before sending the letter.

I think I've been scammed, what do I do?

Don't panic. If you think you've been a victim of fraud, these simple steps can help you protect yourself and stop fraudsters in their tracks.

Debt collector talking to woman

How to deal with debt collectors

Knowing how to deal with a debt collection company if you are approached for money can ensure you're not intimidated or misled. Here's how to handle debt collectors and avoid the traps they set to get you to pay up.

Can you keep money accidentally paid into your bank account?

We all dream of receiving an unexpected windfall, but what are your rights if you receive an accidental payment into your bank account?

How to keep your bank details safe online

We now buy everything from holidays to groceries online and use the internet for much more besides. But while there are countless benefits you do need to protect yourself. Here's how to stay safe online.

How to get free debt help

Getting debt advice could help you pay off what you owe quickly and avoid making your problems worse. Here is how to find the best places to get help with your debts.

Chargeback claims: how to get your money back

You could claim a refund if something goes wrong when you spend on your debit, prepaid or credit card. Here's how the Chargeback scheme can get your money back from your bank.

How to check if a company is legit, UK regulations, and how to avoid risking your money and data

If you are worried about the authenticity of a company, it is always worth doing some research. We look at how to check if a company is legit, UK rules, and how you can find out whether to trust a company or avoid them at all costs.

The 7 things you need to do if you get hacked

Having your accounts hacked can be frightening, especially if fraudsters get hold of your bank details or private data. Here is what you need to do if you think you have been hacked.