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Also known as POS (point-of-sale) terminals, PDQ (Process Data Quickly) machines, card readers or card payment solutions.
Essential for small businesses to accept customers' payments by card, contactless and mobile wallet.
You will typically be paid from sales to your business account within three working days, though some providers offer immediate or next‑day deposits for faster access.
A card payment machine allows businesses to accept debit and credit card payments, offering a secure and efficient alternative to cash.
Fixed terminals are a great fit for retail stores, while portable card readers give mobile and small businesses the flexibility to take payments on the go.
Whatever your business, a card payment machine helps ensure fast, secure transactions.
Check how transparent the costs involved are, and not just the highlighted rate the provider has advertised.
As well as the purchase or rental cost of the hardware, monthly and transaction fees, look for any hidden fees.
Hidden fees could include:
Chargeback
International card usage
Refunds
Payment Card Industry (PCI) compliance (explained below)
Add up the total cost for a typical day of trading to help see the full amount you'll pay.
Check that your card machine is compatible with the point-of-sale (POS) software you have in place or are planning to choose.
An integrated system can also link to other tools, including accounting software and transaction reports in real-time.
Pick a machine that is simple for both employees and customers to operate.
This will reduce the time it takes to process a transaction and potentially reduce queues and wait times for your customers.
Interface: ensure the layout is easy to follow for you and the customer
Mobile options: useful if you are on the move and sell at markets or deliveries
Accessibility features: these can include audio aids and raised keypads for visually impaired customers
Many providers offer a free trial (7-14 days) to help you get accustomed to the machine.
Analyse what payment methods your customers or clients use and whether the card machine you've chosen accepts them.
Payment options include:
Chip & PIN (Visa, American Express)
Contactless
Mobile wallets (Apple Pay, Google Pay, PayPal)
Magnetic stripe
Any business that accepts card payments needs to comply with Payment Card Industry Data Security Standards (PCI DSS).
All SMEs will need to use an encryption machine (end-to-end or point-to-point), and most will have to submit a Self-Assessment Questionnaire (SAQ).
But larger companies could have to complete a Qualified Security Assessment (QSA). The form you need to complete will depend on how many transactions you take in a year.
To meet the requirements, there are costs to consider, including:
PCI DSS validation costs
Anti-virus software
Most providers will offer support to explain what your business needs to comply with data security rules.
Providers offer a varied level of assistance when you need it. It ranges from online helpdesks to 24/7 telephone support, and some will have next-day replacements for faulty machines.
The response times of the support included will vary depending on the provider.
Other providers will also offer training to staff members to get them up to speed using your machine of choice.
The time it takes for payments to reach your business bank account can range from a few seconds after the transaction with some providers to a few working days with others.
Typically, the process will take up to three working days after the transaction to appear in your account.
The time it takes for funds to go into your account can affect your cash flow, so consider this when choosing an option.

