This table has been sorted to display the fastest *average speed deals first.
This table has been limited to display a maximum of 10 deals; sorted by the highest download speed first.
* The "average" download speed displayed in Mb is the speed available to 50% of customers with this product during peak time (between 8pm and 10pm). The actual speed you will get depends on a variety of factors such as your cabling, your area, how far you are from the telephone exchange as well as time of day. The majority of providers will tell you the speed you will likely receive when you begin your online sign up — this may differ from the average speed displayed on our table.
The deals available at your postcode are subject to local availability. The provider will confirm availability for your line.
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TalkTalk formerly operated using its own wholesale network, FibreNation, but the infrastructure business was sold to CityFibre in January 2020. Broadband connections currently available include one ADSL plan and two fibre optic plans. While full fibre FTTP broadband currently has very limited availability for TalkTalk customers, CityFibre is working on developing this infrastructure and hopes to launch full fibre for all customers in the very near future.
Like all providers, TalkTalk offers a standard broadband option and fibre optic options split between different speed allowances. Your router will be delivered for free, and with no set-up charges. Currently the packages on offer are:
Average speed: 11Mbps
A 24-month contract that includes line rental. You’ll get totally unlimited usage with an average download speed of 11Mbps.
Average speed: 38Mbps
TalkTalk’s first level of fibre optic comes as a 24-month fixed contact and is an average entry point for fibre optic plans compared to other providers. This is a sufficient speed for most small households.
Average speed: 67Mbps
A 24-month fixed price contract, this contract is the fastest option TalkTalk offers and is a great choice for gamers, streamers and households.
Because TalkTalk broadband deals are fixed price, you won’t face any unexpected price hikes for the duration of your contract period – you’ll pay the same amount every month.
All TalkTalk broadband plans promise totally unlimited broadband, which means there are no usage caps or traffic management policies in place. TalkTalk will never limit your speed or downloads based on your activity or the amount of traffic, so you know you’re always receiving the fastest connection TalkTalk can offer. Furthermore, as part of the provider’s Fairer Broadband promise, any new fibre customer will have 30 days to test the service, during which they can choose to opt out with no penalties or fees.
While availability is limited, TalkTalk do offer ultrafast, fibre-to-the-premises (FTTP) service for those in eligible areas. You can check availability in your area on the TalkTalk website, and if you’re in luck, you’ll be able to enjoy speeds as high as 900MBps. These incredible speeds allow you to do anything online, on as many devices as you’d like, without any delay or lag whatsoever. The shift towards these speeds is akin to the shift from dial-up to broadband – they’re revolutionary at the minute, but will be the norm in years to come.
TalkTalk’s FTTP broadband is called Ultra Fibre Optic (UFO), and can currently be used on a 24-month fixed contract, or on monthly rolling contracts. You can also bundle TalkTalk UFO with TalkTalk TV.
After the purchase of TalkTalk’s FibreNation, CityFibre, who TalkTalk maintain long-term wholesale agreements with, announced plans to expand full fibre coverage to over 8 million UK homes in the coming years.
If you’re already a TalkTalk customer and you’re looking to upgrade to a new broadband plan, there may be discounts or exclusive offers available to you. These change consistently, so be sure to check the TalkTalk website to see what perks may be available before you go ahead with the upgrade.
At any time, you can add a TV package to your existing TalkTalk broadband plan, but you’ll need to meet the minimum requirements if you’d also like to add a YouView box.
If you upgrade during a fixed contract period, the remaining time on your contract will be disregarded and you will start a new contract from scratch.
As part of TalkTalk’s Fairer Broadband promise, any existing customer nearing the end of their contract will be offered a new deal of equal or better value than what is offered to new customers. If you don’t get around to switching before your contract ends, you’ll never pay more than £30 a month for broadband and line rental on whatever default plan you are placed on.
The TalkTalk WiFi Hub will come with any TalkTalk broadband plan and uses multiple antennas to allow the strongest connection and widest reach across multiple devices throughout your home. With this dual-band router, TalkTalk claims to have doubled the potential effective speeds compared to its predecessor, the Super Router.
The router includes an Ethernet socket for external WAN connection, a VDSL connector and four Gigabit Ethernet ports. Connection with this router is incredibly easy. TalkTalk will get you connected without the need for anybody to visit, and then all you’ll need to do is simply turn the router on and connect to it using the default name and password provided.
Furthermore, with its slick, modern design, this is a router that would not be too obtrusive if you need to have it visible. While offering a few less advanced features than routers from other providers, the TalkTalk WiFi hub is commended for its smooth, stable performance and range.
TalkTalk have a wide variety of plans for customers looking to bundle their broadband with TV. The current plans on offer are:
Fast Broadband + TalkTalk TV + TV Lite Box + Entertainment Boost
Fast Broadband + TalkTalk TV + TV Plus Box + Entertainment Boost
Faster Fibre + TalkTalk TV
Faster Fibre + TalkTalk TV + Kids Boost + Kids Remote
Superfast Fibre + TalkTalk TV
This plan allows you to pause and rewind live TV, with over 80 Freeview channels, 15 of which are in HD. You can also access On Demand players like iPlayer, ITV Player and All4 through your TV box, and there is a selection of on-demand movies available to rent. You can also access streaming services like Amazon Prime and Netflix via TalkTalk TV.
The TV Plus Box provides all the features of the regular box and more. It includes the ability to record up to 180 hours of live TV, and has a 7-day catch-up feature. You’ll also receive 30 additional entertainment channels.
With the special Kids Boost plan, you will get a Kids Remote. You can hide shows and set reminders to tell the kids how much TV time they have left.
With any of these plans, you will need to pay a one-off cost for the TV box itself, and with the Kids Boost you will need to pay for the kids remote too.
You can also choose to add on flexible boosts, which you can activate and deactivate a month at a time.
Entertainment: over 30 channels including Fox, Comedy Central, and Sky One
Sky Cinema: 11 cinema channels and more than a thousand on-demand movies, with a new premiere daily
TV Select: 15 of the UK’s favourite channels
Kids: Major kids channels such as Nick Jr, Disney, and Cartoon Network
Sky Sports: 8 Sky Sports channels including Premier League coverage
Sky Sports and Sky Cinema: Combines Sky’s Sports and Cinema offerings
BoxNation: The UK’s only 24/7 boxing channel
Asian: A vast selection of Asian TV and cinema
BT Sport: Access to BT Sport, with exclusive coverage of the UEFA Champions League
You can add Calling Boosts to any TalkTalk broadband plan. Each boost has a minimum duration of one month, and once added, you will continue to receive the boost until you opt out.
International Max Calling Boost: This boost allows up to 1000 inclusive anytime minutes to 50 international destinations and the Channel Islands.
Unlimited UK Calling Boost: You will get unlimited calls to UK landlines starting in 01, 02, or 03, and to standard UK mobile numbers (excluding 070 and 076 numbers). This excludes calls to the Channel Islands, and the maximum call time is 60 minutes per call.
Many providers are now prioritising internet controls for parents and TalkTalk is no different. You’ll also receive award-winning security and parental control services from HomeSafe alongside any TalkTalk broadband package. This is a website filter designed to protect you from suspicious and malicious online content, with virus alerts and the ability to control what content your household has access to and when.
While HomeSafe is included in all TalkTalk broadband plans, you can also opt to add on SuperSafe Boost. This is powered by F-Secure, award-winning security experts, and compliments your existing HomeSafe security with added protection against viruses, fraud, and phishing attempts. You’ll be able to protect up to 10 devices with this service, which currently costs an additional fee per month on top of your monthly broadband price.
TalkTalk won the Most Popular Broadband Provider award in Uswitch’s 2020 telecoms awards, which were voted on by the public.
According to Ofcom’s most recent report on telecoms and pay TV complaints, TalkTalk broadband averaged 22 complaints per every 100,000 customers in the third quarter of 2019. This is higher than the industry average of 14, and ties with Plusnet as the second highest rate of complaints among major broadband providers.
However, these numbers have steadily dropped over time. In Q4 2017, TalkTalk averaged 31 complaints for every 100,000 customers, the highest of any provider at the time, so it can be said that TalkTalk’s customer service is gradually improving.
Earlier Ofcom figures from April 2019 show that 79% of customers were satisfied with TalkTalk’s overall service, which is just below the average of 83%. 17% of customers found reason to complain, and 44% of these customers were satisfied with how complaints were handled by TalkTalk.
TalkTalk is viewed favourably for its pricing and speeds. Customers enjoy the breadth of options available, and the value-for-money approach taken by TalkTalk broadband.
TalkTalk broadband is a good choice for anybody looking for good value-for-money, and consistent speeds. It doesn’t offer the fastest connection among major providers, but TalkTalk speeds are still more than enough for most UK households. It is a fantastic choice for those looking to bundle their broadband, TV, landline and mobile service together, with a wide selection of content available through its TV packages. As customer service continues to improve and the TalkTalk network continues to expand its reach for ultrafast fibre, TalkTalk is only becoming more appealing as an all-in-one broadband provider.