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Complaint & refund guides

If you have suffered bad service or feel you have been ripped off then our complaints and refunds guides are a great place to learn how you can fight back.

How to reclaim your credit card charges

You do not need to accept all credit card charges and could get hundreds of pounds back. Here are the fees you could get back and how to get a refund.

How to complain about your internet, phone or TV provider

If your mobile phone, internet, landline or digital TV provider doesn't give you the service you expect, you'll want to get things sorted as soon as possible. Here's how to escalate things if they won't help.

Reclaim Your Bank Charges Letter Template

Remember to remove all the unwanted text before sending the letter.

How to complain about a debt collection company

If you have been harassed, publicly embarrassed or treated unfairly or unreasonably by a debt collector or a bailiff you are entitled to complain.

Mis-sold CPP card protection & identity insurance?

As the banking sector serves up yet another scandal, we show you how to claim compensation if you were mis-sold credit card protection and identity insurance.

What are your refund rights?

Whether you braved the sales on Black Friday, or are holding out for bigger bargains in the lead up to Christmas it is vital you know your refund rights:

Women in food store holding card machine

What are your legal rights to a refund?

Knowing what consumer protection you have can be a big help with getting your money back from unwanted items. We take a closer look at your legal rights to a refund.

How to complain about financial services

If you are left out of pocket or are mistreated by your bank or insurer you may want to complain. Here is how to get your complaint heard.

Annoyed man looking at bills

Can you reclaim your mortgage exit fees?

Thanks to an FSA ruling, mortgage customers can now ask their lender to refund a portion of their mortgage exit fees if the amount they had to pay was greater than the fee stated in their original contract. We explain how to make a claim.

How to complain about bad service - Letter template

Remember to delete the appropriate information before sending the letter.

Your refund rights explained

If you have been refused a refund for faulty or unwanted goods you are not alone. Here are your rights to help get your money back if a company is refusing to give you a refund.

Chargeback claims: how to get your money back

You could claim a refund if something goes wrong when you spend on your debit, prepaid or credit card. Here's how the Chargeback scheme can get your money back from your bank.