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Complaint guides

Our guides contain letter templates, advice and instructions for mounting a successful complaint when you feel you have been wronged, handy tips on whom to approach for aid are here too.

How to complain about a debt collection company

If you have been harassed, publicly embarrassed or treated unfairly or unreasonably by a debt collector or a bailiff you are entitled to complain.

How to complain about financial services

If you are left out of pocket or are mistreated by your bank or insurer you may want to complain. Here is how to get your complaint heard.

How to complain about bad service - Letter template

Remember to delete the appropriate information before sending the letter.