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money.co.uk comment: failure of Flybe and what protections travellers have

As the coronavirus claims its first profile Uk business casualty, our personal finance expert shares his thoughts on what protections travellers need to check for to recoup their cash.

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Salman Haqqi, personal finance expert at money.co.uk, said: "As the world continues to battle the coronavirus outbreak, today it claims its first high-profile UK business casualty, with yet another blow to the hard-hit travel industry. After last year's collapse of Thomas Cook, today's failure of Flybe will cause travellers more pain, as well as being a very sad day for its 2,000 employees.

"If you are booked on a Flybe flight, you are being advised not to travel to the airport as the company has gone into administration, so you need to check what protections you have in place to recoup your cash. "ATOL protection will cover your flights, accommodation and car hire if they were part of a package deal, but it won't cover incidentals such as meals and taxis. Even if your airline or holiday provider is ATOL protected, it is always recommended that you have comprehensive travel insurance as well before heading off on your travels.

"Also, if you only paid for the flight through Flybe and they have gone bust while you're away, you won't necessarily be covered for any extra accommodation and car hire costs you need, whilst you try to organise a return flight from another airline. "Comprehensive travel insurance should cover most of these costs, but check the small-print first because not all policies will include end-supplier failure or airline failure, which covers you in the event that a travel company stops operating. "If you paid for any of your booking by credit card, you may also be covered under Section 75 of the Consumer Credit Act, which protects amounts between £100 and £30,000 or see if your debit card provider offers the Chargeback scheme to allow you to claim back any losses."


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Salman Haqqi

Salman Haqqi, Personal Finance Editor

Salman Haqqi spent 10 years as a journalist reporting in several countries around the world. Salman left the world of journalism and moved to the UK to pursue a passion for personal finance and a desire to help people make informed financial decisions.

Read Salman Haqqi's articles and guides
Joel Kempson

Joel Kempson, Personal Finance Writer

Joel Kempson devotes his time to helping people navigate the world of personal finance and make informed decisions about their money. He spent his early career writing about TV, movies, comic books and rock music.

Read Joel Kempson's articles and guides

About Salman Haqqi

Salman is our personal finance editor with over 10 years’ experience as a journalist. He has previously written for Finder and regularly provides his expert view on financial and consumer spending issues for local and national press.

View Salman Haqqi's full biography here or visit the money.co.uk press centre for our latest news.