<Press
  • >
  • Press>
  • What are the rights of Norwegian Spirit passengers? - money comment

Press Centre

email: press@money.co.uk phone: 020 3872 5665

What are the rights of Norwegian Spirit passengers?

Written by Salman Haqqi, Senior Personal Finance Writer

9 October 2019

money.co.uk explains the rights of passengers of the Norwegian Spirit cruise ship.

money.co.uk explains the rights of passengers of the Norwegian Spirit cruise ship.

Salman Haqqi, personal finance expert at money.co.uk, comments:

For passengers on the Norwegian Spirit, it's been far from a trip of a lifetime. Although Norwegian Cruise Line, which operates the ship, is within its rights under Package Travel Regulations to make changes to the itinerary after departure, if a significant proportion of services cannot be provided, passengers are entitled to compensation.

If customers aren't happy with the 25% voucher being offered, they should make a formal complaint to the company as soon as they arrive home. It's important to read Norwegian Cruise Line's terms and conditions first to check its policies before submitting a complaint.

If the problem can't be resolved with the company directly, customers can take the complaint further by contacting the company's trade association ABTA.

Can I claim on my travel insurance?

It's worth passengers checking their travel insurance to see if they have cruise cover.

Many insurers offer cruise cover as an optional extra that can be added to a standard travel insurance policy for an additional cost.

It will normally cover missed departures, cabin confinement, unused cruise excursions and changes to a cruise itinerary.

Passengers with cruise cover should be able to make a claim because ports of call on the cruise had to be cancelled due to bad weather and the timetable was restricted as a result.

press@money.co.uk

Our spokespeople

Salman Haqqi

Salman Haqqi, Senior Personal Finance Writer

Salman Haqqi spent 10 years as a journalist reporting in several countries around the world. He left the world of journalism to pursue his passion for personal finance.

Read Salman Haqqi's articles and guides
Joel Kempson

Joel Kempson, Personal Finance Writer

Joel Kempson devotes his time to helping people navigate the world of personal finance and make informed decisions about their money. He spent his early career writing about TV, movies, comic books and rock music.

Read Joel Kempson's articles and guides