Guides on your refund rights

Our refund rights guides clearly explain the steps you need to take in order to get your money back and what you can do if your purchases do not meet your expectations.

How do I get my money back if a company goes bust?

There are legal rights in place for consumers if a business closes down. Find out what they are and how they can protect you and your money.

What are your refund rights?

Whether you braved the sales on Black Friday, or are holding out for bigger bargains in the lead up to Christmas it is vital you know your refund rights:

Women in food store holding card machine

What are your legal rights to a refund?

Knowing what consumer protection you have can be a big help with getting your money back from unwanted items. We take a closer look at your legal rights to a refund.

Your refund rights explained

If you have been refused a refund for faulty or unwanted goods you are not alone. Here are your rights to help get your money back if a company is refusing to give you a refund.

Chargeback claims: how to get your money back

You could claim a refund if something goes wrong when you spend on your debit, prepaid or credit card. Here's how the Chargeback scheme can get your money back from your bank.