Our refund rights guides clearly explain the steps you need to take in order to get your money back and what you can do if your purchases do not meet your expectations.
There are legal rights in place for consumers if a business closes down. Find out what they are and how they can protect you and your money.
Whether you braved the sales on Black Friday, or are holding out for bigger bargains in the lead up to Christmas it is vital you know your refund rights:
Knowing what consumer protection you have can be a big help with getting your money back from unwanted items. We take a closer look at your legal rights to a refund.
If you have been refused a refund for faulty or unwanted goods you are not alone. Here are your rights to help get your money back if a company is refusing to give you a refund.
You could claim a refund if something goes wrong when you spend on your debit, prepaid or credit card. Here's how the Chargeback scheme can get your money back from your bank.