In this guide:
EDF Energy UK company profile
What EDF tariffs are available?
What fuel is used in EDF tariffs?
EDF Energy’s Electric vehicle plans
EDF Energy’s smart home plans
EDF Energy’s ECO Scheme commitment
EDF Energy reviews and reputation
EDF Energy customer service
How to switch to EDF Energy
Is EDF Energy the right provider for me?
HQ: London, United Kingdom
Total customers: 3.5 million+
UK ranking: 4
EDF Energy was established in 2002 by the French state-owned Électricite de France from the combined acquisitions of SEEBOARD Plc, SWEB Energy Plc and London Electricity. The company enjoyed rapid growth to at one point supply over 5 million UK households. Since the proliferation of smaller energy suppliers, however, its numbers have fallen in line with other big-six energy companies, but it continues to serve over 3.5 million UK households and enjoys positive reviews on Trustpilot.
EDF has long been a supplier of low-carbon electricity thanks to its eight nuclear power stations, which generate around 20% of the UK’s total electricity. It continues to develop new plants with an eye to meeting 7% of the UK’s total energy demands. But it also invests in zero-carbon energy sources and owns 35 wind farms as well as Europe’s largest operational battery storage unit.
EDF Energy always has a range of tariffs to suit different household needs, all of which are available as dual-fuel or single-fuel plans. As of November 2020, its offerings include the following tariffs to all new and existing customers, subject to location and other eligibility criteria:
|Tariff name||Type||Exit fees||Key features|
|Easy Online 2 Year Fixed||Fixed until December 2022||£15 per fuel||Account managed entirely online; Direct Debit only|
|Easy Online+ Smart Home Dec 22||Fixed until December 2022||£45 per fuel||Free smart home equipment included|
|Easy Online+ Bundles||Fixed||Varies||Add extra elements like boiler care or smart home devices to your deal; account managed entirely online; PAYG or Direct Debit|
|Total Service 2 Year Fixed||Fixed until December 2022||None||Call centre and 24/7 support; PAYG via smart meter or Direct Debit|
|Standard Variable||Variable||None||Call centre and 24/7 support; PAYG via smart meter or Direct Debit|
|Standard Variable Prepayment||Variable||None||Call centre and 24/7 support; PAYG via smart meter or Direct Debit; for users with prepayment meters|
All non-renewable electricity plans are backed by 100% nuclear power.
While EDF Energy is the UK’s largest supplier of low-carbon energy, the EDF Energy fuel mix contains less renewable energy than the UK average; unsurprisingly a large portion of its fuel mix is sourced from nuclear power (66.6%). EDF Energy uses significantly less gas than the UK average, however – just 9.3% compared to the UK average of 39.4%.
EDF Energy encourages customers to embrace a more sustainable lifestyle by moving to electric and renewables, but none of the provider’s standard domestic plans offers 100% renewable energy. It does offer a range of GoElectric EV tariffs for electric vehicle users that are powered by 100% renewable electricity however.
The single-rate tariff requires no smart meter, but adding one to your package unlocks access to a range of multi-rate tariffs that charges as little as 4.5p per kWh during off-peak hours to encourage cars to be charged overnight – note, however, that peak-time charges are higher than the single-rate tariff:
|Tariff name||Type||Smart meter required?||Key features|
|GoElectric||Single rate||No||Fixed-rate electricity|
|GoElectric 35||Dual rate||Yes||Off-peak (4.5p/kWh) period – 12AM-5AM GMT daily|
|GoElectric 98||Dual rate||Yes||Off-peak (9p/kWh) period – weekdays, 9PM-7AM, all weekend hours|
|GoElectric+Charge||Varies||Yes||7kW Pod Point Solo Smart Charger and installation costs included; fix tariff prices for 2 years; early exit charge of up to £500|
*Early exit charges of £30/fuel apply to GoElectric tariffs except the GoElectric+Charge tariff.
EDF Energy offers a dedicated plan for customers looking to upgrade their home with smart technology. Smart devices can be used to manage energy use in your home, which can end up saving you money as you begin to evaluate your consumption habits. Through this dedicated plan, EDF Energy provides customers with an Amazon Echo Dot, a Phillips Hue Starter Kit, and an EDF smart meter.
EDF smart meters help you keep track of your energy usage with real-time data that breaks down your consumption and helps identify areas that could be adjusted or reduced. By using a smart meter to monitor your usage, you can save money on your energy bills by cutting back unnecessary consumption.
EDF’s Smart Home Store features a range of additional smart products with exclusive offerings for EDF customers.
EDF Energy is committed to the Energy Company Obligation – the ECO Scheme. The ECO Scheme is a government-backed initiative designed to help consumers to save money during the colder months. Through this scheme, EDF offers the following:
Discounted replacement gas boilers
Free loft insulation (excluding loft conversions)
Free cavity wall insulation
To qualify for these ECO Scheme benefits, you must be an EDF customer, you must own or privately rent a home with an EPC rating of A to E, and you must qualify for UK benefits, such as the Child Benefit or Universal Credit.
EDF Energy has a strong reputation with mostly positive reviews. With a rating of 4.3 on Trustpilot across nearly 8,000 reviews, customers rate it higher than most big six suppliers. Which?’s round-up of EDF reviews show that its customer service is good, but its value for money leaves something to be desired.
Under any of EDF Energy’s Easy Online plans, reaching customer service can be done simply through the My EDF portal. Otherwise, there are many other means to contact EDF Energy both online and offline. EDF encourages customers to reach out via Facebook Messenger or by text, but you can also call the customer service team on 0333 200 5100 (lines open Monday to Friday, 8am-8pm, and Saturday, 8am-2pm).
As a part of the Energy Switch Guarantee, switching to EDF Energy is easy. The Guarantee means that when you choose to switch, EDF – as your new provider – will handle the entire process. That means no paperwork and administration to worry about, and you don’t even have to contact your current supplier. EDF will take care of the entire transition within 21 days, and you’ll have 14 days from the date of signing up where you can change your mind without facing any fees. Before you settle, make sure you compare energy plans with our energy comparison tool.
EDF Energy offers a range of offerings to suit the needs of almost any UK household. This flexibility has allowed EDF to maintain its position among the big six UK energy suppliers in the wake of increasing competition. EDF Energy tariffs provide not only reliable gas and electric supply, but can also benefit from perks like boiler cover, no exit fees, easy online account management and communication, and smart meter technology. It’s a great choice for electric vehicle owners, but non-EV owners looking for a green tariff may be disappointed with EDF Energy’s lack of 100% renewable electricity tariffs.
Last updated: 27 November 2020