TalkTalk broadband review

Renowned for offering good-value broadband, TalkTalk blends reliable service with flexible entertainment packages. Customers can choose from broadband-only services, or bundles that include a landline and/or TV.

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What types of TalkTalk broadband can I get?

TalkTalk offers basic ADSL connections through the Openreach network, as well as fibre-optic broadband and a SOGEA service which removes any need to have a landline. There are five connection speeds available, while every package comes with a free router and HomeSafe online security. This blocks harmful websites, provides virus alerts, and allows parents to restrict access to unsuitable websites. 

TalkTalk standard broadband (ADSL)

Known as Fast Broadband, TalkTalk’s entry-level option uses standard ADSL broadband with an average speed of 11Mbps. It’s ideal for web browsing and social networking, but it can struggle when more than a handful of smart devices are connected to the router. 

TalkTalk fibre broadband

The Fibre 35 provides an average download speed of 38Mbps. This is suitable for larger households, and should comfortably accommodate an array of smart speakers and wireless home tech. 

TalkTalk superfast broadband 

Designed for busier households, TalkTalk’s Fibre 65 service delivers an average speed of 67Mbps, with sufficient bandwidth to support multiple devices at once. 

TalkTalk ultrafast broadband 

Offering average download speeds of 145Mbps, and available with or without an accompanying landline, the recently added Fibre 150 service capitalises on improving home broadband connections. There’s also a new Fibre 250 package which doubles these already-impressive download speeds, though Fibre 250 is still being rolled out at the time of writing (January 2021).

TalkTalk phone and TV bundles

Apart from the Fibre 150 Data Only package, every TalkTalk broadband deal includes phone line rental, but phone calls aren’t automatically included. though calls aren’t automatically included. If you use your landline regularly, TalkTalk offers two inclusive call packages:

  • Anytime calling: An inclusive calling package with free calls to UK landlines or mobile numbers 24 hours a day, seven days a week

  • International calling: Provides 1,000 mobile and landline minutes to 50 countries

TalkTalk TV bundles let you pick and choose specific add-ons. There are over 80 live channels available, including Sky Sports and Sky Cinema packages. These can be added onto your regular TV service on a month-to-month basis, without a long-term subscription. Customers are provided with a set-top box to pause or record live TV, and this can also access streaming services including Netflix, iPlayer, Amazon Prime Video and NOW TV.

TalkTalk broadband speeds 

All TalkTalk packages come with unlimited downloads, so you won’t be slowed down by usage caps. However, location and household habits will affect achievable broadband speeds, so it’s a good idea to find out which of the following connection speeds is attainable in your area:

  • Fast Broadband: Average download speeds of 11Mbps and upload speeds of 3Mbps 

  • Fibre 35: Average download speeds of 38Mbps and upload speeds of 9.5Mbps 

  • Fibre 65: Average download speeds of 67Mbps and upload speeds of 19Mbps 

  • Fibre 150: Average download speeds of 145Mbps and upload speeds of 25Mbps

  • Fibre 250: Average download speeds of 290Mbps

TalkTalk router and installation

TalkTalk’s Super Router is quite basic but does the job for smaller households, with four gigabit Ethernet ports and dual band Wi-Fi. However, larger households might need a more advanced router (or have to invest in a Wi-Fi extender to ensure reliable service throughout the home), which is something to consider when signing up for ADSL broadband.

TalkTalk’s latest Wi-Fi Hub is shipped out to fibre optic broadband customers. It’s also dual band but includes multiple antennae to deliver a better wireless connection throughout the home. 

Broadband installation is quick and easy, and your Super Router or Wi-Fi Hub will be sent directly to your home via Royal Mail within two weeks. This is all you’ll need if a phone line is installed. For those who don’t have a landline, an engineer will come out on an appointed day and effect an installation. 

TalkTalk broadband customer reviews

TalkTalk was awarded the title of Most Popular Broadband Provider at the 2019 Uswitch Broadband and Mobile Awards. According to the most recent Ofcom customer satisfaction survey, its strong points include average call waiting times of just 33 seconds. Perhaps surprisingly, only 79 percent of customers reported being generally satisfied with their service, which is below the industry average. TalkTalk broadband customers also were less likely than average to recommend this internet service provider (ISP) to a friend. 

On TrustPilot, TalkTalk has an average overall score of 2.7 out of five, with 35 percent of its reviews achieving five stars and 41 percent awarding the company a single star. Positive TalkTalk broadband reviews mention helpful customer service agents, a useful portal for account management and an easy sign-up process. Negative reviews paint the opposite picture of customer service, which suggests some agents are more helpful than others. 

Can I get TalkTalk broadband?

Most likely, yes. TalkTalk’s network covers over 95% of the UK, but there are still a few pockets where its fibre services may not be available just yet. You can use a postcode checker tool to find out which packages are currently available in your area. 

TalkTalk broadband pros and cons

Updated 28 January 2021
ProsCons
Good value for moneyCalls not included with basic packages
No mid-contract price hikesMixed customer service reviews
Decent and reliable speedsBasic router
Free security bundlesNo Wi-Fi hotspots
No upfront installation costsVery few extras or perks

TalkTalk broadband review: is it any good?

When reading TalkTalk reviews, value for money is clearly one of this ISP’s key selling points. It offers competitive pricing, free security bundles and a fixed price guarantee throughout contract periods. For basic home broadband, this makes TalkTalk an attractive proposition. Line rental is included with all packages (apart from the broadband-only Fibre 150 package which doesn’t require a landline), and customers enjoy truly unlimited downloads. 

With a range of connection speeds to choose from, TalkTalk should meet every household’s data needs, though of course faster speeds mean higher prices. This is also true of the company’s flexible TV packages, with customers able to purchase 30-day TV boosts to add or remove channels without long-term commitment. Compare more TV and broadband packages to find the best fit.

Customer service is patchy, but it seems from recent TalkTalk reviews that the company is working hard in this department. With a new customer dashboard app and impressively brief call waiting times, TalkTalk’s customer service rating should continue to improve.

Last updated: 28 January 2021