XLN Telecom concentrates on the small and medium business (SME) market, serving as an alternative to the big utility companies. This London-based provider aims to give businesses better deals on Wi-Fi, mobile, phone, energy and broadband services.
This table has been sorted to display the fastest average* speed deals first.
|Product name||Contract length||Download limit||Download speed*||Monthly cost|
|XLN Unlimited Business Fibre Broadband & Pay As You Go Calls||24 months||Unlimited||76Mb||£18.95 /month|
|XLN Unlimited Business Fibre Broadband & Unlimited UK Calls||24 months||Unlimited||76Mb||£23.95 /month|
|XLN Unlimited Broadband & Unlimited UK Calls||12 months||Unlimited||17Mb||£24.95 /month|
|XLN Unlimited Business Broadband & Unlimited UK Calls||24 months||Unlimited||17Mb||£24.95 /month|
|XLN Unlimited Business Broadband||12 months||Unlimited||17Mb||£15.95 /month|
This table has been limited to display a maximum of 10 deals, sorted by the highest download speed first.
*The average download speed displayed in Mb is the speed available to 50% of customers with this product during peak time (between 8pm and 10pm). The actual speed you will get depends on a variety of factors such as your cabling, your area, how far you are from the telephone exchange as well as time of day. The majority of providers will tell you the speed you will likely receive when you begin your online sign up — this may differ from the average speed displayed on our table.
The deals available at your postcode are subject to local availability. The provider will confirm availability for your line.
Money services are provided at no cost to you, but we may receive a commission from the companies we refer you to.
XLN broadband uses the nationwide Openreach network. All packages come with free installation, business email and unlimited downloads, along with a few optional security features essential for small businesses. Here are the current types and speeds of XLN business broadband, including ADSL and fibre-optic plans.
Average speed: Up to 17Mbps
Using copper ADSL cables, the standard XLN Unlimited Broadband package promises speeds of up to 17Mbps for downloads and upload speeds of up to 1Mbps. This is perfectly adequate business broadband for those using the internet to maintain a website, answer customer emails and use social media.
Average speed: Up to 76Mbps
For higher speeds, the XLN fibre package promises download speeds between 38Mbps and 76Mbps and upload speeds topping 20Mbps in some cases. This will depend on your location and fibre optic availability. Superfast speeds are ideal for businesses that have multiple connected users in the same office, particularly those that use the internet for streaming video or other data-intensive tasks.
XLN Telecom broadband usually includes unlimited usage, though some of the most basic packages come with a monthly cap of 20GB. Be sure to read the fine print so you have unlimited use if your business spends a lot of time online. Although it costs a bit more, you won’t have to worry about extra charges or limitations to your service.
XLN broadband deals have been known to come with 12 or 24-month contract terms. The longer 24-month contracts are discounted for the first 12 months, after which time the price goes up for the second 12-month period. Be sure to average out the overall monthly cost when you’re comparing these contracts to competitors.
Some XLN broadband packages come with free online security software. This will be of interest to businesses who wish to keep their systems free from online threats. The XLN anti-virus and malware software includes features like:
Online back-up storage
Secure web browsing
Secure online banking
PC parental controls
While this security is included for free in many packages, if not currently available it can always be added for a small monthly fee.
As with the broadband packages, there are two tiers of XLN business broadband and phone deals to choose from. The first includes line rental with calls on a pay-as-you-go basis. The second call package offers unlimited UK landline calls. Here’s a look at the options:
You’ll pay a monthly fee for line rental. Calls are paid for as you make them, which may be a good fit if your business rarely places calls using a landline.
The XLN Unlimited Broadband and Calls deal is available for both ADSL and fibre-optic speeds. You’ll receive unlimited calls to UK numbers, which is a better fit for businesses that spend a lot of time on the phone.
At present XLN broadband doesn’t offer any broadband-specific packages that include international calling, but you can add bundles of international minutes to your monthly package:
This includes 500 free minutes to 36 international destinations, including India, USA and Poland.
The premium plan includes 72 countries, and you can buy the plan in multiples if you need to place a high volume of international calls. Extra countries include Turkey and Pakistan. Like the standard international minutes bundle, you’ll get 500 free minutes per month.
Do you spend more time using a mobile phone for business? You can add an XLN mobile SIM card to your existing package for free texts, free calls and half-price data. This allows you to keep your own mobile phone number. Smart data caps apply.
Although this feature is separate to its broadband packages, XLN Cloud Voice packages are recommended by the provider as convenient add-ons to its fibre services.
Cloud Voice gives a digital IP Voice platform as an alternative to landline calling, supporting multiple users in an office. You can choose from pay-as-you-go or Cloud Voice Unlimited plans. Both include smart features and free handsets.
All XLN fibre and broadband customers have the option of adding free public Wi-Fi service to their packages for an added monthly charge. XLN runs an extensive free public Wi-Fi network throughout the UK, which is ideal for those who spend time travelling for work and need to access the internet on the go. XLN Wi-Fi has over four million registered users, who can log in from over 20,000 hotspots nationwide.
The process of switching over to XLN is painless, especially for those who are already using a provider on the Openreach network. The provider claims it takes about 10 working days to switch an existing phone line over to XLN, with no downtime.
If your office doesn’t already have a phone line installed, the provider can install it for you. However, you’ll need to pay an installation fee which adds to the cost of your package.
You can also move your line if you’re moving from one office to another. The provider will need one month’s notice for this move. You should be able to keep your business number if you’re moving to new premises.
All XLN business broadband packages come with a free wireless router for plug-and-play service. XLN claims that this ‘super router’ is three times more powerful than a standard model, with an easy set-up process. Although the router is free, you can expect to pay for tracked delivery.
XLN doesn’t currently offer any broadband and TV bundles. As a provider for small businesses, it focuses on utilities, broadband and phone packages.
The provider prides itself on its customer service, with a UK-based support team that can give you a smooth, fast switch. XLN claims that your call will be answered in three rings, and that 90% of customer issues are solved on the first call.
With an exclusive focus on small and medium enterprises, XLN offers specialist advice that other, more general broadband providers might not be able to. It also includes a Biz Hub on its website with business-focused tips and tools to get you started. The website has a help page, FAQ section and all relevant contact numbers.
Yes, it’s highly likely that you can get XLN fibre broadband. XLN uses the BT Openreach network, which serves approximately 95% of the UK. If your business premises are in a very rural or remote location not yet served by fibre broadband, you can still most likely get ADSL broadband.
However, speeds may be lower in this case as we’ll discuss below. Check what’s available in your area with this Ofcom postcode tool.
You can expect similar speeds to other providers using the Openreach network. However, be aware that your exact speed will depend on a number of factors including location, time of day and even the weather forecast. It’s helpful to look at the quoted averages as a rule of thumb. You can then use a broadband speed checker tool to see what’s available in your area and how XLN measures up.
XLN doesn’t have a clear traffic management policy on its website, so it’s unclear if the provider manages transmission speed during periods of high traffic. This could lead to slightly slower speeds during times of peak use.
Is XLN broadband right for your business? When it comes to value for money, the company is hard to beat. It offers very affordable prices, but be aware that monthly charges will rise after the introductory 12-month special offer. There’s a wide range of packages, services and add-ons to choose from so you can tailor your broadband to your needs.
Extras like online security add appeal to XLN for small businesses, especially if your business deals with sensitive information. This comes free with many XLN bundles. There are also packages including a mobile SIM card and a UK-wide public Wi-Fi network to keep you connected when you’re away from the office.
A UK-based support team is also a great selling point for XLN, with most customer issues resolved efficiently. However, if your business has more complex needs or needs to transfer large quantities of data, you might want some clarification on the traffic management policy. There aren’t many added bonuses or extras with these budget-friendly plans, but for no-frills broadband it’s a good choice.