SSE broadband keeps it simple with straightforward packages and cheap deals designed to appeal to both new and existing customers. Perks include unlimited downloads, early access to events at SSE venues, and superfast fibre optic speeds.
This table has been sorted to display the fastest *average speed deals first.
This table has been limited to display a maximum of 10 deals; sorted by the highest download speed first.
* The "average" download speed displayed in Mb is the speed available to 50% of customers with this product during peak time (between 8pm and 10pm). The actual speed you will get depends on a variety of factors such as your cabling, your area, how far you are from the telephone exchange as well as time of day. The majority of providers will tell you the speed you will likely receive when you begin your online sign up — this may differ from the average speed displayed on our table.
The deals available at your postcode are subject to local availability. The provider will confirm availability for your line.
Money services are provided at no cost to you, but we may receive a commission from the companies we refer you to.
Although you won’t find packages with a lot of extras, this provider does include a selection of broadband deals to choose from. SSE broadband is supported by the nationwide BT Openreach network, so it’s available in most UK households. There are three types of broadband to choose from, including both ADSL and fibre optic connections depending on your location.
Average speed: 11 Mbps download, 1 Mbps upload
SSE’s starter-level packages use an ADSL connection. This type of broadband is perfectly fine for everyday online tasks, whether you’re sending and receiving emails, using social media or browsing online shops. It’s best suited to smaller households.
Average speed: 35 Mbps download, 9 Mbps upload
SSE unlimited fibre broadband is the mid-tier plan, with speeds suitable for watching TV on demand, downloading larger files or connecting multiple users at once. For the average family at home, this speed will be more than adequate.
Average speed: 63 Mbps download, 19 Mbps upload
Watch high-definition video content, download large files, and support a higher number of users streaming content on multiple devices with SSE Fibre Plus. Fibre connections help prevent lag time or buffering when people in your household are using laptops, mobiles, and games consoles at the same time. This is the fastest option available from SSE at the moment.
All packages include unlimited downloads, so you can use the internet as much as you want. Upload times reflect other providers on the Openreach network and are sufficient for sending photos and uploading content to social media.
Standard contract lengths are 18 months in length. You won’t experience any price hikes during this 18-month period due to fixed monthly rates. There aren’t any upfront charges, nor is there an exit fee for the first 60 days.
SSE calls this its ‘Happiness Guarantee’, giving you a chance to try out the service. However, if you decide to switch after 60 days, you will then pay a termination fee.
Line rental is included as standard with any SSE broadband package. You’ll pay for phone calls as you make them, which is fine for those who don’t use their landlines very often. There are three calling plans that you can add to your broadband package.
This includes calls to local and national landlines as well as UK mobile numbers. Calls must be placed during specific evening and weekend hours.
You’ll have more freedom with your calling plan with the Anytime calls package, which includes local, national and UK mobile calls at any time of day.
The Anytime Plus plan takes all the freedom of the Anytime package and adds international calls. This includes calls to international landlines in 35 countries, including Australia, Ireland, Italy, Japan, Norway, Poland and the USA.
One limit placed on your calling plan is that calls are charged after 70 minutes. To avoid this extra fee, all you need to do is hang up after an hour and then re-dial.
New and existing customers can benefit from a free SSE Rewards membership. Little perks include advance ticket sales and occasional discounts for events at SSE venues like the SSE Hydro and Wembley Arena. You’ll have the option of upgrading your ticket to access the SSE Reward lounges at these venues and beat the queues by entering via the VIP door. SSE Rewards also include one-off prizes, competitions and special offers for SSE customers.
When you sign up for an SSE broadband package, you’ll get a free wireless router. At the moment, the company sends out a Technicolor TG589vac model, which is dual band with a USB port to enable easy file sharing. It also includes four ethernet ports, which makes it capable of supporting up to 1,000 Mbps speeds. This does the trick to ensure that multiple household members can access WiFi at the same time. However, if you want a more advanced model to boost your signal strength, you’ll need to pay out of pocket.
After you choose your package, SSE organises the switch from your current supplier and sends out all relevant documents. SSE will post you the wireless router, which you can plug in on the day of the switch for instant broadband access. If you choose to switch again before your contract has ended, you’ll need to return your router and pay a cancellation fee.
There’s a one-time fee for installation if you’re a new SSE customer. Current installation times are roughly 18 days, though this will fluctuate with customer demand. Line rental is free, but if you need a new phone line installed this will also cost you another one-off charge of £60. That’s a standard fee imposed by Openreach, so you’d pay the same with any other Openreach-supported provider.
Although there have been SSE deals for existing customers in the past, these are not currently available. However, you have the option of bundling together your energy and broadband services which can make managing bills more convenient. The installation fee is also waived for current SSE energy customers.
SSE broadband packages can include a subscription to the Net Intelligence Internet Security Suite for a low monthly add-on fee This includes antivirus security software to protect your home network from phishing, viruses or malware. It also includes parental controls so you can protect your kids from any unsavoury content.
SSE doesn’t currently offer any TV and broadband packages. However, with a superfast broadband connection you can easily enjoy streaming content or downloads from online providers like Netflix, NOW TV and others.
SSE offers customer support seven days a week. Its helpline is open between the hours of 8am to 8pm Monday to Friday, and 8am to 2pm Saturday and Sunday. Outside of these hours, you can contact the team by web chat or email. The customer support team is based in the UK. You can manage your account on the SSE website, which also includes a handy FAQ and troubleshooting guide for broadband customers.
Yes, most UK households should be able to get SSE broadband because Openreach covers 95% of the country. If you are located near a BT telephone exchange as part of the Openreach network, you can install SSE broadband. Use an online checker tool to find out if SSE fibre broadband is available in your area. Those who live in more rural or remote locations may not have access to fibre broadband, but the slower ADSL connection is usually available.
We’ve listed the average SSE broadband speeds for each of its packages above, but these will vary by region. Factors like the distance from the fibre cabinet to your home will impact your speed, as well as current network strain, time of day and weather.
Unlike some competitors, SSE manages its web traffic to help maintain a stable network. While this adds stability, it can slow the average speeds at times when the network is at its busiest. This is something to keep in mind if you use file sharing services, which might slow down during times of peak use.
If you are a current SSE energy customer, it could be worth your while to add broadband for convenience and future incentives. There are many reasons for new customers to consider signing up for SSE broadband as well, particularly if you are interested in good-value packages and a straightforward service. The range of speeds means that there’s probably a package to suit your household. Although you won’t have access to the very highest speeds provided by Virgin Media, or premium entertainment like Sky and BT, you will have a fast, reliable broadband plan.
The company’s 60-day happiness guarantee sets it apart from competitors, giving plenty of time to cool down or change your mind. The customer service team is based in the UK with support provided seven days a week. Another nice perk is the SSE Reward scheme with its discounts on attractions and events.
Although it’s not the cheapest option on the market, SSE prices are kept low for the duration of an 18-month contract, with no hidden fees or surprises. It’s always a good idea to compare broadband deals at the end of any contract to see if you can find a better price elsewhere.