The Shell Energy brand encompasses gas, smart home technology, 100% renewable energy and broadband services. Shell Energy broadband focuses on offering simple, reliable and fast internet connections with discounts for its existing energy customers.
This table has been sorted to display the fastest *average speed deals first.
This table has been limited to display a maximum of 10 deals; sorted by the highest download speed first.
* The "average" download speed displayed in Mb is the speed available to 50% of customers with this product during peak time (between 8pm and 10pm). The actual speed you will get depends on a variety of factors such as your cabling, your area, how far you are from the telephone exchange as well as time of day. The majority of providers will tell you the speed you will likely receive when you begin your online sign up — this may differ from the average speed displayed on our table.
The deals available at your postcode are subject to local availability. The provider will confirm availability for your line.
Money services are provided at no cost to you, but we may receive a commission from the companies we refer you to.
Good-value broadband is at the heart of Shell Energy’s ethos, so if you’re on the hunt for cheap broadband deals this could be a good place to start. Shell Broadband includes both ADSL and fibre-optic types of broadband.
Shell Broadband runs using the Openreach network, so you can expect similar speeds and reliability to other Openreach providers. There are three main packages to choose from:
Average speed: download speeds of 11Mbps, upload speeds of 1Mbps
With a standard ADSL connection, Shell Fast Broadband is perfectly fine for most everyday tasks. You’ll be able to browse the internet, use social media and enjoy streaming video services without any issues.
Average speed: download speeds of 35Mbps, upload speeds of 9.5Mbps
If you want faster, more reliable speeds, you can upgrade to the fibre-optic broadband provided with the Shell Superfast Fibre Broadband package. This is better suited to larger households with multiple connected devices.
Average speed: download speeds of 63Mbps, upload speeds of 19Mbps
For the fastest speeds offered by this provider, choose the Shell Superfast Fibre Plus Broadband plan. This can handle simultaneous connections from multiple users and multiple devices. It’s also well-suited to households that enjoy activities that require a faster connection, such as gaming and watching HD video content.
All Shell Broadband packages include standard features like line rental, unlimited usage and a free Wi-Fi router.
No matter which type of broadband you choose, all Shell Broadband contracts last for a standard 18 months. One perk that’s unique to Shell internet is the fact that the company doesn’t raise monthly prices when a contract ends. While other budget providers raise prices after the initial 18-month period, Shell’s monthly prices will stay consistent.
That means if you’re happy with the service and price, you won’t have any need to change providers or shop around for a new deal. Of course, it’s always recommended to compare broadband prices occasionally to make sure you’re on the best value plan.
We’ve already mentioned that Shell broadband deals include free line rental. The standard package does include a basic pay-as-you-go calling plan, which is ideal if you rarely use your landline. When you place calls using the landline, you’ll pay by the minute.
If you want to add phone services to your broadband package you can choose from a number of bundles. This includes the following Shell broadband and phone deals.
The evening and weekend call package is a good choice if you do most of your chatting after work or on weekends. It includes all calls to 01, 02 and 03 numbers as well as UK mobile calls. These must be placed between the hours of 7pm to 7am during the week, and from midnight on Friday to midnight on Sunday.
Do you like to chat within the UK during daytime hours as well? The anytime call package would be a good choice, as it allows you to place calls to any UK landline or mobile number throughout the week.
Those with family and friends living overseas may wish to choose the international call package. This includes 600 minutes to landlines located in 40 international countries, including France, Germany, New Zealand, Australia and the USA. It also includes a 75% discount on calls to mobile numbers in those 40 countries, and a 50% discount on all other international calls.
One thing to note is that with any of these calling plans, inclusive UK calls will be charged after 60 minutes. To keep your calls within the plan, hang up and re-dial before the 60 minutes is up.
Shell Energy runs special offers and promotions from time to time, so it’s worth checking to see what the current prices are. Overall prices are kept low because they don’t increase at the end of the contract, and there are no set-up or installation fees. The only exception would be if you need to have a new phone line installed in your home.
All Shell broadband contracts come with a free Wi-Fi router. It includes useful built-in features including wired network ports and a USB port, allowing you to connect multiple devices at once. However, if you have a larger household with a higher number of connected users, you might wish to upgrade to a more comprehensive router.
Existing Shell energy customers will receive special discounts when signing up to broadband packages, making it worth bundling utilities and broadband together.
In addition, all Shell customers both new and old get a few little extra perks. The main extra is the Shell Go+ rewards programme. Download the Shell Go+ app to get discounts on petrol from Shell stations as well as food and drink from participating vendors.
You’ll also receive a discount on Shell lubricants and car washes. Shell Energy also claims you’ll receive personalised offers and surprise vouchers from time to time, all accessed through the accompanying Shell app.
Although it offers energy, smart home, broadband and phone services, at present Shell Energy hasn’t entered the TV market. If you’re looking for a broadband and TV package, you may need to look elsewhere.
Shell offers an online customer support centre on its website with live webchat and a comprehensive FAQ section. The virtual assistant is available 24 hours a day with an instant response. You can also make changes to your account from this same online customer portal. Email support is also on hand.
If you prefer to speak to someone over the phone about your broadband, the Shell call centre is open from 8am to 8pm on weekdays and between 9am and 4pm on Saturdays.
It’s very likely that Shell internet is available in your area, because it’s part of the Openreach network which covers 95% of the UK. Even remote or rural locations are usually served by Openreach. To be sure, you can run a postcode check to see what’s available in your area. If fibre optic broadband isn’t available yet, you can sign up to be notified when Shell services have arrived in your area.
Speeds will vary according to your geographical location and distance from the cabinet to your home. It will also depend on unpredictable events like network strain and weather. However, because Shell Energy doesn’t have a traffic management policy, the network speed should stay consistent even during peak periods of use. The provider will run a speed check when you place your order so that you can see what kind of speeds to expect.
It’s easy to switch over to Shell Broadband, particularly if you’re either an existing Shell Energy customer or switching between providers on the Openreach network. There’s also no need to notify your current broadband provider if it uses Openreach – the exception would be Virgin Media, which uses its own network.
The process takes between 10 and 14 days, with no need for an engineer to come out. After your order is placed, Shell will tell you when to expect your broadband to go live. If you need a phone line installed, the process may take a bit longer and there will be a one-time fee for this installation.
You’ll have a 14-day cooling-off period after signing up, just in case you change your mind. You can always switch providers after this date but you might be charged a cancellation fee.
Shell Energy has a lot to offer for a budget broadband provider. If you’re currently a Shell Energy customer, it could be worth your while to get the broadband service as well. You’ll enjoy discounts and access to special deals on petrol through the Shell Go+ rewards programme.
This could also be a good choice for anyone in search of a straightforward, reliable Wi-Fi service with no hidden fees or charges. You won’t have to pay for installation and your monthly bills will stay the same even at the end of your 18-month contract. However, keep in mind that it might also be worth comparing current deals at that point anyway just in case a better offer is available.
Though it provides superfast speeds, Shell Broadband may not be the best choice if you want broadband and TV packages, or speeds that go beyond superfast. If you want access to all the latest premium channels and entertainment programming, you might be better off looking at a larger provider.