There are currently no deals available for this provider.
Gigabit internet is considered the ‘next generation’ of broadband, i.e. it’s far from standard. Gigabit is reported to be 100x faster than your average connection, letting you download a full HD movie in less than 10 seconds.
Gigabit speeds are 1,000Mbps – compare that to the 65Mbps offered as the highest fibre optic offering by most providers and you can understand the hype surrounding these hyperspeeds. Gigabit internet is sometimes also referred to as 1Gbps broadband.
Hyperoptic is based in London and was originally only available in the capital. While it still remains limited in its availability, in recent years it has started to expand into other major cities including Liverpool, Leeds, Manchester, Nottingham and Sheffield.
Hyperoptic tends to target developers, meaning its services are often installed in new builds during the construction period. As yet, there is no real roll out of 1Gbps internet for houses that aren’t in new apartment blocks.
These are the current Hyperoptic deals available. As mentioned, its service areas aren’t huge so you may not be able to benefit from any of them, but if you are, you may want to jump on some of the speediest broadband you’ll find in the UK. Conveniently, Hyperoptic’s plans are named after the speeds they offer:
Average speed: 50Mbps
Consider the fact that the highest speed offered by most providers is 65Mbps and you’ll quickly realise that, as its opening gambit, Hyperoptic is already gunning to take on the competition. This speed will satisfy most households for streaming, gaming and browsing. There is a one-off activation fee with this plan, but the router is free, as is installation.
Average speed: 150Mbps
Perfect for gamers and avid streamers, superfast speeds can support it all, plus plenty of devices. A router and installation are provided for free, but you will have to pay an activation charge.
If these are the sorts of speeds you have in mind, then your options are narrowed down significantly, with Virgin Media being one of the only other options. So, if you’re able to receive a Hyperoptic connection, you may want to seriously consider it.
Average speed: 500Mbps
Ultrafast speed is as impressive as it sounds. With this package, you will be able to enjoy gaming, HD streaming and pretty much anything else you need to do online, on multiple devices. Again, an activation fee is needed, but the router and installation are free.
Average speed: 1Gbps
The shining jewel in this provider’s crown is its 1Gbps offering. These speeds are more than enough to support households of any size, as well as small businesses – your entire household can stream, game and download to their heart’s content. Activation costs must be paid but routers and installation are free.
Hyperoptic offers phone plans that can be added to all plans. These include free evening and weekend calls to UK landlines.
Hyperoptic’s speeds, as with all providers, are offered as an average figure that 50% of customers can receive at peak time. Weather and location aren’t considered, which could potentially affect your speeds.
You should also note that Hyperoptic clearly states that the fastest of its speeds (1Gbps) are only achievable through a wired connection. So, if you are expecting to achieve the same performance through WiFi you may be disappointed.
Hyperoptic offers contracted plans and rolling contract plans. Naturally, the contracts which require you to make a 12-month commitment are priced lower than the rolling contracts, though both are reasonably priced compared to other providers.
At present, all contracts are 12-months. Customers who opt for the 12-month contract will receive a discount, though prices will rise after this period ends. Rolling contracts must be given 30 days’ notice if you wish to cancel your broadband.
Yes, compared to other providers, Hyperoptic’s offerings are very competitively priced. Bear in mind, though, that as a smaller company with a much smaller service area, this is to be expected.
A Hyperoptic switch is as easy as any broadband switch with the main difference being that you can actually change before your current contract ends. This is because Hyperoptic uses its own network, so there’s no need to take over any Openreach lines.
If you’ve moved into a new apartment and there’s already a Hyperoptic socket in place (and you have a working router – not necessarily a Hyperoptic model) you can have your connection switched on in as little as 15 minutes!
Hyperoptic sometimes runs special deals to get new customers aboard, including gift cards. At the time of writing, Hyperoptic deals included a discounted rate as well as a £50 gift card for Amazon.
Hyperoptic doesn’t offer its own TV packages but it does have a deal running in conjunction with Sky. This partnership allows customers to enjoy Hyperoptic’s Superfast broadband package at a fixed rate for 12 months though the deal is an 18-month contract, where you will receive 300+ channels from Sky, phone calls and broadband.
An activation fee applies, and this package is only available for new customers. While the 12-month-fixed price doesn’t cover the whole 18-month contract, this is still a great way to enjoy fast speeds and premium TV without having to use two different providers.
This is one of the very few ways you can enjoy full access to Sky without signing up directly with the provider.
Hyperoptic runs a price matching deal which means you will be given the difference in cost of any broadband deal you find that can match Hyperoptic performance. The specifics of this deal are:
The competitor service must equal or better Hyperoptic’s offering
The service must be 100% available to your address (not a generic figure from the supplier homepage)
The competitor must quote you a lower fee than Hyperoptic for this service
The quoted price must include all other fees such as set-up, installation, postage and packaging
You cannot compare a fixed price quote to a rolling contract price quote.
If you are a student, then you can still benefit from Hyperoptic thanks to a deal it has in conjunction with StudentBeans. Student broadband is a great choice for university students in shared houses. With hyperfast speeds, Hyperoptic will support all devices for work or play.
In an unusual offering, Hyperoptic offers compensation to its customers for certain unwarranted events. You may be eligible for compensation if:
Your activation is delayed
Your service fails
Your engineer doesn’t show up at the agreed time
Compensation is promoted by Ofcom which runs the Automatic Compensation Scheme, though presently not many providers are signed up to the agreement.
Hyperoptic runs a referral scheme that lets you earn £25 worth of credit when your referral leads to a new customer sign up. There are some conditions to this reward:
You friend must purchase a 12-month package
Your friend must click the ‘I was referred’ option when they sign up
Your friend must be an active customer for 30 days before you reward is paid
The Hyperoptic router is free of charge for all customers who sign up to a broadband plan. Designed to be sleek and wall-mounted, it will usually be installed for you by an engineer. Four ethernet ports allow for wired broadband connections, ideal for gamers.
If you don’t live in a big city, you probably can’t get Hyperoptic fibre broadband. And even if you do live in the capital, or any of the other cities this provider operates in, you may still not be able to subscribe to its services.
At present Hyperoptic is concentrating on new builds, so if you do end up being a customer, it may well be because your connection was already set up in your new build home after a move. Hyperoptic’s coverage map shows its current coverage area.
Yes, and it’s worth noting that this is not a common feature among providers. With Hyperoptic, downloads and uploads happen at the same speed. Usually, uploads are slower.
Yes, where possible, Hyperoptic will try to keep the same number for your home phone.
Yes, the features you can use with your phone service are as follows:
Yes, Hyperoptic offers unlimited broadband and, at present, does not use a traffic management policy, though this may change in the future.
Yes, given its high speeds and central urban service areas, Hyperoptic caters to local enterprise through business broadband. Speeds offered to businesses are the same as Hyperoptic home broadband, with added features like multiple IP addresses, leased lines and a dedicated business team available 24/7.
Hyperoptic customer service can be contacted in the following ways:
All are available 24/7.
If you want to keep your broadband when you move home, you can only do so if you are moving within Hyperoptic’s service area. Given its limited reach, this may not be possible. You will also have to pay cancellation fees if you are on a 12-month contract.
If you think you’ll be moving home within the next year, then it would be best to opt for the rolling contract option instead.
If you’re moving, Hyperoptic asks that you do the following:
Let them know, and you’ll be provided with a home mover pack
Cover your broadband socket with the provided cover
Leave your router behind, as the next resident will likely need it
Register your interest in continuing with Hyperoptic if your new address is not within its service area – the more demand the supplier gets per area, the more likely it is to start operating there.