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Good3.9(23 ratings)

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Reviewed by: leon1

I tried to call Sainsburys bank again yesterday three times. This time the calls were automatically terminated...

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Compare Sainsbury's Bank Travel Money

This is a list of travel money services for this company.

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Sainsbury's Bank Travel Money
Online order
£100 to £5,000
Standard delivery
£5, free on £500+
Euro rate
1.130
U.S. dollar rate
1.268

Sainsbury's Bank travel money reviews

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Does Sainsbury's Bank provide your travel money service?

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02/07/15

Follow up to my Customer Support complaint

I tried to call Sainsburys bank again yesterday three times. This time the calls were automatically terminated immediately after being told that I was in the queue to speak to an Advisor. However almost 44 hours on from my email to them I got a reply to say that my query would be sorted for me. Hopefully it is now resolved but I feel it's really poor from Sainsbury's banking call centre.

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

01/07/15

Appalling customer support

I ordered some euros from them but then had a query over the collection date (I wanted to amend it slightly). I called their customer support 5 times, each time i was told that 'an advisor' would be with me shortly. There was no reply and the call automatically disconnected after 3-4 mins.

I then emailed the 'customer support team' only to get an automated reply saying that someone would get back to me within 48 hrs. 24 hrs later nothing and it's now probably too late to amend the order. This is not customer support it's a complete disregard of their customers.

Non existent help

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

03/07/13

Recommended

Sainsbury's money delivered direct to your door

I have used Sainsbury's a couple of times when they have special rate days and I also got nectar points.

Fast service

Not best rate

3
Satisfactory
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

28/06/13

Recommended

Sainsbury's bank currency

If you have a Nectar card you get better rates on your travel money and even better rates if you are also a colleague.

Great offers are also available from time to time on specific currency and qty's.

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

27/06/13

Better providers out there, but not to be ignored.

I had compared sites to find the best rates, in the end I went for the Sainsbury's card as I could collect next day from store which is a bonus.

The sign-up process is too long winded and the online top up process is even worse. It should be much simpler but as they re-sell a Travelex service it is Travelex who are to blame.

Ok rates, can collect from store (but order online first)

Poor website for signing up and worse for topups

3
Satisfactory
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does Sainsbury's Bank provide your travel money service?

Tell us what you think of them because it will help others.