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Good3.7(9 ratings)

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Reviewed by: Chezbob

We found the product via the Internet and collected our currency yesterday (18th July 2015), this was a first ...

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Debenhams Travel Money
Online order
£0.01+
Standard delivery
-
Euro rate
1.249
U.S. dollar rate
1.433
Free £5 off £20 spend voucher instore. Preferential rates for Debenhams Cardholders. *T&Cs apply.
Home delivery is not available. Use online voucher for in-store collection only.

Debenhams travel money reviews

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Does Debenhams provide your travel money service?

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19 Jul 2015

Recommended

Currency collection

We found the product via the Internet and collected our currency yesterday (18th July 2015), this was a first time experience from Debenhams. The service was quick, the rate good (even better from Martins money tips as you get a slightly higher rate with a print off voucher) and no queuing. The assistant was efficient and had a pleasant attitude so all in all a good experience.

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

9 Mar 2015

Recommended

Disappointed after not been able to change cash for travel money required

After my husband changes a sum of money of money £500 I was refused a large amount of travel money due to not having photo ID even though I had cash and a Debenhams store card and I was not paying by card. I Have changed cash here previously and I have never had an experience like this before. I am confused. Has anyone else had this experience before?

Good rates

Need ID if you are exchanging a lot of cash

3
Satisfactory
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

13 Jul 2013

Debenhams money exchange

Have usually exchanged currency here, but found local independent currency exchange shop cheaper this week.

3
Satisfactory
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

4 days ago

Recommended

Travel money experience

You get an exchange rate on line and told you will get a £5 voucher when you collect your money.went into store on Monday they only had 400 chech krona so they had to order the rest.It did not arrive until Saturday and was told they have never heard about the five pound voucher.Staff quite helpful and friendly but a long wait and no promised voucher.

Fairly competitive rate

No promised voucher

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

25 Aug 2015

Terrible, don't use them

Don't use them for exchanging of money. I have used many different exchange suppliers and this was the first time I had a bad experience. We only went for Debenhams this time because it seemed to have a better rate, and it also advertised that customer who orders the currency will receive £5 gift voucher (which in fact, they did not honor in the end!).

First, Be aware that the copy you asked to print out to bring to Debenhams for collecting the money is not the rate you will be getting, this is different from online ordering service, where once you place the order, the exchange is locked. What is the benefit for customers to print out a copy if the rate is not fixed?

Second, there was a very long queue and the service was slow. Be ready for a long wait to get the money. Their system also couldn't deal with banking request, and was unable to take more than £300 from the bank card, which was also odd. As a result, if you need more money, they will send you away to get cash, and then you will need to get back to queue again. Fair enough, if there are some issues between the banking system and their system, but this is so much more hassle compared to just ordering online.

Third, at the end, they also refused to give the £5 voucher, saying they reserve the right to cancel the offer at any time, which was outrageous, as this was clearly stated on their website and the copy we printed out.

Anyway, the whole experience made it seem as though they treat customers dishonestly.

The rate is OK

Dishonest changing rate and offers

2
Fair
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does Debenhams provide your travel money service?

Tell us what you think of them because it will help others.