from 38 ratings
38 customers rated their Columbus Direct travel insurance as 4.1 out of 5 in our Consumer Finance Awards and Reviews.
Customer Service
Flexibility & Fairness
Product Features
Value For Money
 Online DiscountMax Trip DurationMedical ExpensesCover 
EuropeWorldwide Incl. USAWorldwide Excl. USAWinter Sports
Columbus
Bronze
0%
31
days
£5,000,000
Value for money annual cover for unlimited trips in Europe or Worldwide.
Columbus
Gold
0%
60
days
£15,000,000
Columbus
Bronze
0%
365
days
£5,000,000
Columbus
Gold
0%
365
days
£15,000,000
Columbus
Silver
0%
365
days
£10,000,000
Columbus
Silver
0%
60
days
£10,000,000
Columbus
Globetrotter
0%
304
days
£1,000,000
Columbus
Pioneer
0%
31
days
£10,000,000
Columbus
Traveller
0%
31
days
£5,000,000
Columbus
Voyager
0%
31
days
£10,000,000
Columbus
Pioneer
0%
31
days
£10,000,000
Columbus
Traveller
0%
31
days
£5,000,000
Columbus
Voyager
0%
31
days
£10,000,000

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Columbus Direct Travel Insurance Reviews

Columbus Direct Annual Travel Insurance

by marcos27, 7 Mar 2012
Value, flexibility and service
Recommended by marcos27

We need an annual worlwide travel insurance that will cover our family, Mum & Dad and three daughters aged 21, 15 and 8; in all eventualities. Columbus always comes out best for us. We have been with them for about five years and have been able to add on winter sports at short notice for the 15 year old, plus full cover already in place for trips to Europe, Russia, Africa and Latin America with no problems (including generous longer stay cover) and an excellent customer service centre with real people on hand in event of problems and claims.

Meanwhile my bank having scrapped its generous credit card use abroad policy replaced it with a miserly "free" travel insurance (with all sorts of catches to the extent that it would cost more than Columbus to provide the same benefits and service So we are staying with Columbus, thanks!

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


Columbus travel insurance

by sarahre93, 1 Jul 2013
Meant to be a good brand
They massively inflate each year - can get it half the price online

Did have to fight to get compensation when Thailand was flooded and I have to postpone my travel - but I did win in the end

Customer Service:
Average, could be better
Flexibility & Fairness:
Poor, could be greatly improved
Product Features:
Average, could be better
Value For Money:
Poor, could be greatly improved


Columbus Travel insurance - cheap but unhelpful

by vsayce, 29 Jun 2013
Price
poor service when claiming

The policies are great value but when making a claim due to a travelling companion being too ill to travel they were less than helpful.

Customer Service:
Average, could be better
Flexibility & Fairness:
Average, could be better
Product Features:
Average, could be better
Value For Money:
Average, could be better


Columbus Direct travel insurance

by euan, 22 Feb 2013

We have had a very bad experience with this firm. We claimed on an annual travel policy last September when my wife's father was taken to hospital (he subsequently died). Claims are handled by a separate company called Global Claims Services Ltd. Though we have provided a load of info to this outfit, they continually come back asking for more - including stuff they've already received. I think they are just playing games, hoping that we'll lose interest and drop the claim. Think twice before you choose Columbus.

Customer Service:
Terrible
Flexibility & Fairness:
Terrible
Product Features:
Terrible
Value For Money:
Terrible


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