All good, extremely efficient in all respects.
Had our on-line easy access savings account with Coventry BS for a few years, no problems with anything, ever.
I normally shop around and swop accounts regularly to get the best interest rate, but Coventry comes out consistently top so wouldn't dream of changing.
Good security, easy to access, queries always resolved swiftly and courteously.
Very pleased so will remain a loyal customer unless they do something stupid!
Easy on line access with good security