I had a one year ISA at I think 3.5% When the fixed rate ended I rang up to see check what the rate it had droped to - was told 2.1% (I think) in an instant access ISA account so decided to leave it there for time being until I decided where I wanted to reinvest it. They then had an offer for a 3.7% (?)2 year fixed rate so I made arrangement to move it to that. I then found out they had put my money into another fixed rate ISA at 2.5% and that if I moved it before the year was up they would take 186 days interest from me. They said they had sent a letter saying that if they didn't hear from me my money would be put into the fixed interest ISA but I did not get a letter. I actively manage my savings and investments and would not have fixed for a year at only 2.5%. When the ISA fix came to an end a second time I transferred the money out of the Chelsea and wont be putting anymore money in there again. I did note that the letter sent from the Chelsea this year mentioned that if they heard nothing from me my money would stay in an instant access account so maybe my letter of complaint to them did make them take note but too late for them to keep me as a customer.
They tied up my money for a year without my permission that is wrong!