from 57 ratings
57 customers rated their Tesco Bank pet insurance as 4.1 out of 5 in our Consumer Finance Awards and Reviews.
Customer Service
Flexibility & Fairness
Product Features
Value For Money
 Pet CoveredOnline DiscountVet Fees 
Per ConditionTotal Per YearTime Limit
Tesco Bank
Standard Vet Fee - No Options (Dog)
Dog15%£3,000Unlimited
12
months
Tesco Bank
Extra Cover Vet Fee (£4000) No Options (Dog)
Dog15%£4,000UnlimitedUnlimited
Tesco Bank
Standard Vet Fee - All Options (Dog)
Dog15%£3,000Unlimited
12
months
Tesco Bank
Extra Cover Vet Fee (£4000) All Options (Dog)
Dog15%£4,000UnlimitedUnlimited
Tesco Bank
Standard Vet Fee - No Options (Cat)
Cat15%£3,000Unlimited
12
months
Tesco Bank
Extra Cover Vet Fee (£4000) No Options (Cat)
Cat15%£4,000UnlimitedUnlimited
Tesco Bank
Standard Vet Fee - All Options (Cat)
Cat15%£3,000Unlimited
12
months
Tesco Bank
Extra Cover Vet Fee (£4000) All Options (Cat)
Cat15%£4,000UnlimitedUnlimited
Tesco Bank
Extra Cover Vet Fee (£7500) All Options (Dog)
Dog15%£7,500UnlimitedUnlimited
Tesco Bank
Extra Cover Vet Fee (£7500) No Options (Dog)
Dog15%£7,500UnlimitedUnlimited
Tesco Bank
Extra Cover Vet Fee (£7500) All Options (Cat)
Cat15%£7,500UnlimitedUnlimited
Tesco Bank
Extra Cover Vet Fee (£7500) No Options (Cat)
Cat15%£7,500UnlimitedUnlimited
Tesco Bank
Pet Accident & Injury Insurance (Dog)
Dog0%£3,000Unlimited
12
months
Tesco Bank
Pet Accident & Injury Insurance (Cat)
Cat0%£3,000Unlimited
12
months

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Tesco Bank Pet Insurance Reviews

Looking after my ageing, accident prone dog

by luckdr, 3 days ago
Efficient
Monthly premium is high
Recommended by luckdr

Tesco is the third company I have used and although their premiums are expensive as yet we have had no problems when we've had to claim.
I have never had to speak to anyone and can manage everything on line. they are quick at paying claims and their communication via email, letter and text messaging is very good.
I would certainly recommend them.

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Good, I'm happy
Product Features:
Good, I'm happy
Value For Money:
Good, I'm happy


Recommended for all products

by euphoric-bliss, 1 week ago
Recommended by euphoric-bliss

I have been a customer with them for a number of years now and not experienced any problems so far. My claims have been dealed with quickly and easily and have received the pay out efficiently. The only shame is the rise in premiums but tesco still remain very competitive compared with other companies. On querying my renewal price I managed to get some money off and an added tesco voucher as well which was a nice bonus.

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Good, I'm happy


Bit slow at paying, but very fair

by cheryl65, 1 week ago
very efficient company to deal with
a little slow to pay
Recommended by cheryl65

We have 2 dogs and there seems to be something wrong with them quite often.
Tesco are a bit slow at paying, but they have been fair and helpful. we have had no
problems with them. the negative is that they don't cover special (allergy or post-
operative) food or teeth, however I don't think that any company does. Their website
is good and you can download a claims form, they also provide an on going condition
form if necessary, without being asked.

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


Tesco pet insurance - helpful and quick to pay my claim

by Grace123, 23 Feb 2012
Quick payout
That the insurance has risen by about 50
Recommended by Grace123

Although my pet insurance has gone up this year, when it came to claiming for my dogs operation Tesco insurance were really helpful and caring when I called them on several occasions, and the cheque for the claim was on my doorstep within 2 or 3 days of leaving the claim forms with my vet. Much appreciated Tesco.

Customer Service:
Excellent
Flexibility & Fairness:
Good, I'm happy
Product Features:
Good, I'm happy
Value For Money:
Average, could be better


Tesco pet insurance

by cnh888, 10 Feb 2012
Excellent customr service
Recommended by cnh888

My terrier needed an operation on her knee last September. Never having claimed on my pet insurance policy before I was worried that the company would quibble about the cost and perhaps only pay a percentage. I needn't have worried! My first phone call put my mind ay rest, I wasn't put on hold, I wasn't transferred from person to person, I spoke to someone who was knowledgeable and this excellent customer service continued until the claim was fully settled. And what's more.... my premium didn't shoot up when I renewed it like I expected.
Tesco pet insurance is fantastic!

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


Can't really review as haven't claimed

by davidso52, 1 week ago
Recommended by davidso52

We've insured our moggy with Tesco and the price seems very competitive, unable to comment any more about it really as we haven't had to claim with it yet. (Fingers crossed we never have to!)

Chose them because of the price and we got some free Tesco vouchers

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Good, I'm happy
Product Features:
Good, I'm happy
Value For Money:
Good, I'm happy


fast set up and good cover

by kate24, 3 Jul 2013
fast to set up and renew
nothing so far
Recommended by kate24

been with tesco pet insurance for a couple of years and so far so good! very fast to set up and easy to renew

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


Tesco Pet Insurance

by Monkeyhanger, 3 Jul 2013
Recommended by Monkeyhanger

OK - but keeps creeping up as pooch gets older - £10.00 a week now which I think is a little expensive.

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Average, could be better
Product Features:
Good, I'm happy
Value For Money:
Average, could be better


very helpful staff with a query and for advice

by Sues, 3 Jul 2013
helpful staff, value policy
Recommended by Sues

Hopefully the claim i have just put in for will be paid paidbut the staff were very helpful when i asked about the claim

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


Tesco Pet insurance is good but be aware of renewals.

by MattOsprey, 27 Jun 2013
Good cover
Poor renewals
Recommended by MattOsprey

I have had to use our Tesco Pet insurance for a claim and they were great, but when I get my renewal quote it is always above what they would give me if I start afresh with them.

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Average, could be better
Product Features:
Good, I'm happy
Value For Money:
Poor, could be greatly improved


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