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Good3.9(35 ratings)

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Reviewed by: PussCatty

Have had my two cats insured with Direct Line for years - they are a good insurance company so why change? Ver...

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Does Direct Line provide your pet insurance policy?

Tell us what you think of them because it will help others.

Compare Direct Line Pet Insurance

This comparison includes all pet insurance policies for this company.

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Most popular

  • Most popular
  • Youngest pet age
  • Maximum vet fees
Direct Line Pet Advanced - No Options
Cover for pets aged from
8 weeks to 10 years
Maximum vet fees
£8,000 per condition
Discounts
A multi-pet discount
Direct Line Pet Advanced - All Options
Cover for pets aged from
8 weeks to 10 years
Maximum vet fees
£8,000 per condition
Discounts
A multi-pet discount
Direct Line Pet Essential - No Options
Cover for pets aged from
8 weeks to 10 years
Maximum vet fees
£4,000 per condition
Discounts
A multi-pet discount
If you renew this policy any conditions you have already claimed for will not be covered.
Direct Line Pet Essential - All Options
Cover for pets aged from
8 weeks to 10 years
Maximum vet fees
£4,000 per condition
Discounts
A multi-pet discount
If you renew this policy any conditions you have already claimed for will not be covered.

Direct Line pet insurance reviews

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Does Direct Line provide your pet insurance policy?

Tell us what you think of them because it will help others.

21/11/14

Recommended

Cat insurance provider

Have had my two cats insured with Direct Line for years - they are a good insurance company so why change? Very easy claim process. Helpful customer service advisers who have masses of patience. Can take a few weeks for payment to be made but they tell you this upfront so it's not a surprise! Updates provided by text as well so you know what's going on.

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

17/10/14

Recommended

Claims settled promptly

I have direct line insurance for the past 7 years on two cats, taken out when they were kittens. I had considered cancelling the insurance as I hadn't claimed, only for one of my cats to be rushed in to the vets as an emergency and needing late night surgery. Customer services were quick to send the claim form and explained the procedure for claiming clearly, that claim (and two I have made subsequently) have been settled within two weeks of them receiving the forms

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

15/10/14

Parents' pet insurance

My parents have pet insurance for our RSPCA kittens... now 7 years old! They've had a few medical issues, but none of which were a trouble to resolve financially due to the great insurance cover.

The slight downside was that we had to pay for treatment upfront, however this was the basis on which the policy was more affordable, and the money was always repaid promptly.

3
Satisfactory
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

26/11/14

Recommended

New customer, good so far.

We took out the best policy for us, wasn't the cheapest but had the cover we required. We haven't had much dealing with them but so far they have been helpful & sent documents when requested. The cover they provide is good although we haven't tested it yet. The documents are clearly laid out. The customer service team are helpful & friendly.

Customer service was good

Didn't send reminder at 12 months

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

17/07/13

Direct Line okay for basic cover

Not all pet policies are the same. Some give basic cover, but exclude conditions at renewal. Only a few give lifetime cover for specific conditions. Shop around, but for a reasonably priced basic policy Direct Line are okay, and claims process was simple when I did use it.

Good value for cover given and claim process simple.

Watch for exclusions at renewal

3
Satisfactory
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does Direct Line provide your pet insurance policy?

Tell us what you think of them because it will help others.