from 42 ratings
42 customers rated their Animal Friends pet insurance as 3.6 out of 5 in our Consumer Finance Awards and Reviews.
Customer Service
Flexibility & Fairness
Product Features
Value For Money
Finding a pet insurance policy that suitably protects your pet can be difficult. However with Animal Friends Pet Insurance you can find an insurance policy to protect your dog or cat with insurance types catering around older pets available. If you are searching for insurance to protect your horse then Animal Friends offers a policy to do just that as well.
 Pet CoveredOnline DiscountVet Fees 
Per ConditionTotal Per YearTime Limit
Animal Friends
Accident Only (Dog)
Dog0%£2,500£15,000Unlimited
Tel 0843 636 4548 0843 636 4548
Animal Friends
Basic (Dog)
Dog0%£500£3,000
12
months
Tel 0843 636 4548 0843 636 4548
Animal Friends
Prestige (Dog)
Dog0%£6,000UnlimitedUnlimited
Tel 0843 636 4548 0843 636 4548
Animal Friends
Prime (Dog)
Dog0%£2,000£7,000
12
months
Tel 0843 636 4548 0843 636 4548
Animal Friends
Prime Plus (Dog)
Dog0%£4,000£10,000
12
months
Tel 0843 636 4548 0843 636 4548
Animal Friends
Superior (Dog)
Dog0%£2,000UnlimitedUnlimited
Tel 0843 636 4548 0843 636 4548
Animal Friends
Superior Plus (Dog)
Dog0%£4,000UnlimitedUnlimited
Tel 0843 636 4548 0843 636 4548
Animal Friends
Accident Only (Cat)
Cat0%£2,500£15,000Unlimited
Tel 0843 636 4548 0843 636 4548
Animal Friends
Basic (Cat)
Cat0%£500£3,000
12
months
Tel 0843 636 4548 0843 636 4548
Animal Friends
Prestige (Cat)
Cat0%£6,000UnlimitedUnlimited
Tel 0843 636 4548 0843 636 4548
Animal Friends
Prime (Cat)
Cat0%£2,000£7,000
12
months
Tel 0843 636 4548 0843 636 4548
Animal Friends
Prime Plus (Cat)
Cat0%£4,000£10,000
12
months
Tel 0843 636 4548 0843 636 4548
Animal Friends
Superior (Cat)
Cat0%£2,000UnlimitedUnlimited
Tel 0843 636 4548 0843 636 4548
Animal Friends
Superior Plus (Cat)
Cat0%£4,000UnlimitedUnlimited
Tel 0843 636 4548 0843 636 4548
Animal Friends
Horse Insurance
Horse0%£5,000Unlimited
12
months
10% off multipet discount when you insure more than one pet from Animal Friends Insurance (Prime or above). Mature horse cover also available.

We provide an independent comparison service free of charge but we may receive a commission from some of the companies we refer you to. These are displayed with non-faded buttons.

Animal Friends Pet Insurance Reviews

Animal Friends Pet Insurance

by cathmum1, 1 day ago
Recommended by cathmum1

This company was recommended to us by a lady we met in the park with her dog. They are not one of the obvious main insurance companies. They are far more friendly and animal orientated. They are knowledgeable about their subjects and are also involved in fund raising and sponsorship towards animal welfare organisations and projects.

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


Good value and features

by wasfield, 1 week ago
Recommended by wasfield

I found this insurance using a comparison website. This was the cheapest policy offering the best features. I found the application process simple and simply had to fill out my personal details and payment details. The documents were emailed to me, I have never claimed on the policy but I feel secure knowing that my dog is insured with a well known company.

Customer Service:
Average, could be better
Flexibility & Fairness:
Good, I'm happy
Product Features:
Good, I'm happy
Value For Money:
Average, could be better


Easy to buy and great value

by hruthw, 1 month ago
Recommended by hruthw

I didnt want an all singing, all dancing insurance policy for my dog so this provided excellent value. At less that £10 per month it covers me for the essentials such as my dog becoming very ill or having an accident or my dog attacking another dog, person or causing a car accident. the rest I'm not really interested in. I've had one claim when my dog broke his foot - they were very efficient and helpful

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


Animal Insurance Pet Insurance

by marissa80, 1 month ago
Good value
Recommended by marissa80

I have been a customer of Animal Friends for 3 years now and it is the only company I have stayed with for that long in regards to my pet insurance. Their prices are consistently competitive and always come out cheapest whilst offering me the best cover for my pet. I enjoy the newsletters I receive from them and find their content interesting and informative. They also come across as very friendly and caring providers.

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


Competitive rates

by helenti11, 1 month ago
Recommended by helenti11

Had animal insurance with another company years ago and when it came time to claim, I hadn't realised the limitations on the policy and I ended up around £4000 out of pocket. I have since been very careful with who I chose for animal insurance, I have had More Than and they were very good but their policy prices were going up and up. Animal Friends seemed to have very similar policies for much less. I also think they donate to animal charities which is nice. I haven't had to use them for a claim though so will reserve judgement.

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Good, I'm happy
Product Features:
Good, I'm happy
Value For Money:
Good, I'm happy


Does what it says it does!

by susanca28, 3 Jul 2013
Products easy to understand
Recommended by susanca28

I often change my pet insurance when it were renewing and have found this company to be really good so far. They charge a good rate, especially as my cats are getting on. However, as one if my cats has always been in good health and I have ever claimed for her, I have been rewarded for this with Animal Friends. A lot of other insurers just take your pet age into account and charge accordingly.
Also, they have very flexible products on offer, which I liked a lot! So far so good!

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


good people, kind people

by Fibee, 27 Jun 2013
caring people, swift assistance
Recommended by Fibee

we have insured both our dogs with animal friends & will continue to do so with our next pup. They don't make mountains out of molehills & will help as much as they can. When we have had to cancel policies they did so as fast as they could, even sending emails to say how sad they were for us when our dogs died, a refreshing personal touch.

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Good, I'm happy
Product Features:
Good, I'm happy
Value For Money:
Excellent


Never had to use but good service

by charlee37, 1 month ago
Recommended by charlee37

Luckily i have never had to claim, but to date they have offered very quick and thorough service. I emailed them and i had a personal response within 24 hours, which was very helpful. They also offer great cover for a reasonable price. I would recommend!

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


Great until you need to claim !

by blanche123, 1 month ago
Cheap
Not helpful
Recommended by blanche123

Animal friends were helpful with my quote but after that trying to get hold of them is nearly impossible. I had to make a claim but everything was put in my way by them to try and stop them paying out. Eventually it was okay and they made payment but it took several months.

Customer Service:
Average, could be better
Flexibility & Fairness:
Average, could be better
Product Features:
Good, I'm happy
Value For Money:
Excellent


Fairly priced pet insurance

by happyshopper79, 19 Jul 2013
Donates to animal charities and reasonably priced
No paper documents, everything is online
Recommended by happyshopper79

I chose animal friends for their well priced policies, I also liked the fact that they give a percentage of your money to animal charities.

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


Pet Insurance Companies