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Good3.7(52 ratings)

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Reviewed by: kathy30

I chose Animal Friends because they provided the best cover for the best price. Luckily I haven't had to ma...

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Does Animal Friends provide your pet insurance policy?

Tell us what you think of them because it will help others.

Compare Animal Friends Pet Insurance

This comparison includes all pet insurance policies for this company.

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Most popular

  • Most popular
  • Youngest pet age
  • Maximum vet fees
Animal Friends Horse Insurance
Cover for pets aged from
30 days to 16 years
Maximum vet fees
£5,000 per condition for 12 months
Discounts
Multi-pet discount
10% off multipet discount when you insure more than one pet from Animal Friends Insurance (Prime or above). Mature horse cover also available.
Animal Friends Prestige
0843 636 4548
Cover for pets aged from
4 weeks
Maximum vet fees
£6,000 per condition a year for life
Discounts
10% multi-pet discount
Animal Friends Accident Only
0843 636 4548
Cover for pets aged from
4 weeks
Maximum vet fees
£2,500 per condition a year (up to £15,000 total a year)
Discounts
-
Animal Friends Basic
0843 636 4548
Cover for pets aged from
4 weeks
Maximum vet fees
£500 per condition for 12 months (up to £3,000 total a year)
Discounts
-
Animal Friends Superior
0843 636 4548
Cover for pets aged from
4 weeks
Maximum vet fees
£2,000 per condition a year for life
Discounts
10% multi-pet discount

Animal Friends pet insurance reviews

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Does Animal Friends provide your pet insurance policy?

Tell us what you think of them because it will help others.

24 Nov 2014

Recommended

Fair price for pet insurance

I chose Animal Friends because they provided the best cover for the best price.

Luckily I haven't had to make a claim, but I have dealt with the call centre when there were issues changing bank accounts for direct debits.

They sorted the problem out very quickly and efficiently.

I like the fact that it was UK based call centre.

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

15 Nov 2014

Recommended

Good value and features

I found this insurance using a comparison website. This was the cheapest policy offering the best features. I found the application process simple and simply had to fill out my personal details and payment details. The documents were emailed to me, I have never claimed on the policy but I feel secure knowing that my dog is insured with a well known company.

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

9 Dec 2014

Recommended

Animal friends pet insurance

A great value pet insurance. I have 2 dogs insurances with animal friends. We have only tried to use the insurance once but the amount we would have claimed wasn't that much so we didn't bother. It is easy to apply online. Renewal is automatic - so you just have to remember to cancel if you want to change rather than run out of insurance.

Value for money

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

24 Nov 2014

Recommended

Fantastic Customer Service

I found AF online and when I spoke with an agent was given a discount for insuring more than one cat.

3 years down the line we have had to make a claim for one of our cats. He was extremely ill at the time and the agent I spoke to was considerate and caring and ensured I had all I needed electronically that day. I am lucky we have paid for lifetime cover as AF have taken the stress out of an ongoing illness. No question was too daft for them. They paid promptly direct to the VET.

The insurance fees are extremely good and well worth the money for what you receive.

Fantastic Customer Service

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

24 Nov 2014

Recommended

Excellent customer service

I have used Animal Friends for several years for my Dogs. They have always dealt with any claims I have made very quickly. On one occasion they also agreed to pay the vet directly, as the bill was so high and I could not afford it on that day. They have always been polite and helpful when I have found it necessary to call them, and I have also received follow up calls to ensure that my query was dealt with satisfactorily. When I lost one of my dogs due to ill health they even sent me a condolence card which I thought was very thoughtful of them. I particularly like the fact that they contribute to animal charities and animals in need, setting them apart from a lot of other insurance companies who just seem to be in it for the profit. I will definitely continue to use them and would recommend to others.

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does Animal Friends provide your pet insurance policy?

Tell us what you think of them because it will help others.