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Good3.7(52 ratings)

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Reviewed by: kathy30

I chose Animal Friends because they provided the best cover for the best price. Luckily I haven't had to ma...

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Does Animal Friends provide your pet insurance policy?

Tell us what you think of them because it will help others.

Compare Animal Friends Pet Insurance

Animal Friends Accident Only
0843 636 4548
Cover for Pets Aged From
4 weeks
Maximum Vet Fees
£2,500 per condition a year (up to £15,000 total a year)
Discounts
-
Animal Friends Basic
0843 636 4548
Cover for Pets Aged From
4 weeks
Maximum Vet Fees
£500 per condition for 12 months (up to £3,000 total a year)
Discounts
-
Animal Friends Prestige
0843 636 4548
Cover for Pets Aged From
4 weeks
Maximum Vet Fees
£6,000 per condition a year for life
Discounts
10% Multi-Pet Discount
Animal Friends Prime
0843 636 4548
Cover for Pets Aged From
4 weeks
Maximum Vet Fees
£2,000 per condition for 12 months (up to £7,000 total a year)
Discounts
10% Multi-Pet Discount
Animal Friends Prime Plus
0843 636 4548
Cover for Pets Aged From
4 weeks
Maximum Vet Fees
£4,000 per condition for 12 months (up to £10,000 total a year)
Discounts
10% Multi-Pet Discount
Animal Friends Superior
0843 636 4548
Cover for Pets Aged From
4 weeks
Maximum Vet Fees
£2,000 per condition a year for life
Discounts
10% Multi-Pet Discount
Animal Friends Superior Plus
0843 636 4548
Cover for Pets Aged From
4 weeks
Maximum Vet Fees
£4,000 per condition a year for life
Discounts
10% Multi-Pet Discount
Animal Friends Basic Plus
Cover for Pets Aged From
4 weeks
Maximum Vet Fees
£1,000 per condition for 12 months (up to £4,000 total a year)
Discounts
-
Animal Friends Super
Cover for Pets Aged From
4 weeks
Maximum Vet Fees
Unlimited cover for life
Discounts
10% Multi-Pet Discount
Animal Friends Horse Insurance
Cover for Pets Aged From
30 days to 16 years
Maximum Vet Fees
£5,000 per condition for 12 months
Discounts
Multi-Pet Discount
10% off multipet discount when you insure more than one pet from Animal Friends Insurance (Prime or above). Mature horse cover also available.

Animal Friends pet insurance reviews

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Does Animal Friends provide your pet insurance policy?

Tell us what you think of them because it will help others.

24 Nov 2014

Recommended

Fair price for pet insurance

I chose Animal Friends because they provided the best cover for the best price.

Luckily I haven't had to make a claim, but I have dealt with the call centre when there were issues changing bank accounts for direct debits.

They sorted the problem out very quickly and efficiently.

I like the fact that it was UK based call centre.

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

15 Nov 2014

Recommended

Good value and features

I found this insurance using a comparison website. This was the cheapest policy offering the best features. I found the application process simple and simply had to fill out my personal details and payment details. The documents were emailed to me, I have never claimed on the policy but I feel secure knowing that my dog is insured with a well known company.

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

9 Dec 2014

Recommended

Animal friends pet insurance

A great value pet insurance. I have 2 dogs insurances with animal friends. We have only tried to use the insurance once but the amount we would have claimed wasn't that much so we didn't bother. It is easy to apply online. Renewal is automatic - so you just have to remember to cancel if you want to change rather than run out of insurance.

Value for money

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

24 Nov 2014

Recommended

Fantastic Customer Service

I found AF online and when I spoke with an agent was given a discount for insuring more than one cat.

3 years down the line we have had to make a claim for one of our cats. He was extremely ill at the time and the agent I spoke to was considerate and caring and ensured I had all I needed electronically that day. I am lucky we have paid for lifetime cover as AF have taken the stress out of an ongoing illness. No question was too daft for them. They paid promptly direct to the VET.

The insurance fees are extremely good and well worth the money for what you receive.

Fantastic Customer Service

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

24 Nov 2014

Recommended

Excellent customer service

I have used Animal Friends for several years for my Dogs. They have always dealt with any claims I have made very quickly. On one occasion they also agreed to pay the vet directly, as the bill was so high and I could not afford it on that day. They have always been polite and helpful when I have found it necessary to call them, and I have also received follow up calls to ensure that my query was dealt with satisfactorily. When I lost one of my dogs due to ill health they even sent me a condolence card which I thought was very thoughtful of them. I particularly like the fact that they contribute to animal charities and animals in need, setting them apart from a lot of other insurance companies who just seem to be in it for the profit. I will definitely continue to use them and would recommend to others.

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

22 Nov 2014

Recommended

Animal Friends Pet Insurance

This company was recommended to us by a lady we met in the park with her dog. They are not one of the obvious main insurance companies. They are far more friendly and animal orientated. They are knowledgeable about their subjects and are also involved in fund raising and sponsorship towards animal welfare organisations and projects.

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

15 Oct 2014

Recommended

Animal Insurance Pet Insurance

I have been a customer of Animal Friends for 3 years now and it is the only company I have stayed with for that long in regards to my pet insurance. Their prices are consistently competitive and always come out cheapest whilst offering me the best cover for my pet. I enjoy the newsletters I receive from them and find their content interesting and informative. They also come across as very friendly and caring providers.

Good value

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

22 Oct 2014

Recommended

Easy to buy and great value

I didnt want an all singing, all dancing insurance policy for my dog so this provided excellent value. At less that £10 per month it covers me for the essentials such as my dog becoming very ill or having an accident or my dog attacking another dog, person or causing a car accident. the rest I'm not really interested in. I've had one claim when my dog broke his foot - they were very efficient and helpful

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

9 Dec 2014

Recommended

Only for one dog

Only insure one of my 2 dogs as she is a pedigree and more likely to suffer from something serious. I hope never to have to use it and there are lots of exclusions on ,it's of policies for instance special diets etc which I'd frustrating. However having lost one pedigree of the same breed I was not prepared to take the risk. However it will be the first thing to go if I have to look for extra money and have to cross my fingers and use a credit card for any bills.

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

20 Oct 2014

Recommended

Never had to use but good service

Luckily i have never had to claim, but to date they have offered very quick and thorough service. I emailed them and i had a personal response within 24 hours, which was very helpful. They also offer great cover for a reasonable price. I would recommend!

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does Animal Friends provide your pet insurance policy?

Tell us what you think of them because it will help others.