Direct Line Pet Essential

Helplines
At Direct Line we care about people as well as pets. So as well as providing insurance, were pleased to offer you access to three pet advice lines - 24 hours a day, 365 days a year. To contact any of these three advice lines at any time, just call our assistance partners on 0870 600 0633. All calls will be treated in confidence and you may call any time and as many times as you like.
Find a vet
If for some reason you cannot contact your usual vet or you and your pet are away from home and need a vet, if you are in the United Kingdom you can call this advice line for help. Our advisers can provide you with details of a vet's practice near to you.collapse

Section 1 Vet Fees
We will refund vet fees that you have to pay for treatment or complementary therapy providing the condition occurred during a period of insurance and the treatment arose during a period of insurance when the premium has been paid, under the following conditions:
1. The most we will pay for each condition is £4,000.
Definitions
Complementary therapy
Manipulative therapy carried out by a suitably qualified person that has been specifically recommended by, and can be justified by, your vet. Or, other alternative therapy provided directly by a vet who is properly trained to do so.
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Section 1 - Vet fees
Exclusions
We will not pay for the following
7. For treatment of behavioural problems, training or therapy or for any conditions arising as a result of behavioural problems. collapse