Cats Protection League Simply for Cats

Claims procedure
Unless you are claiming for veterinary fees, you must let us know of any circumstances which are likely to lead to a claim.
For a claim form please call our Customer Centre on 0845 074 4406 or write to:
Pet Plan Ltd, Great West House (GW2)
Great West Road, Brentford
Middlesex TW8 9DX, United Kingdom.
Alternatively, most claim forms can be downloaded from our website www.petplan.co.uk.
You must then follow the procedures set out in the section under which you are claiming.
Please make sure your claim form is fully completed by you and if you are claiming for veterinary fees, your vet as any incomplete claim forms will be returned to you.

General conditions
3 If, when you claim, there is any other insurance under which you are entitled to an indemnity, we will only pay our share of the claim. You must tell us the name and address of the other insurance company and your policy number with them.

Section 1A Veterinary fees
Cover under this section applies in the UK and agreed countries only.
What we will pay
The cost of any veterinary fees for veterinary treatment your pet has received during the policy year to treat an illness or injury.
What you pay
For each illness or injury that is treated during the policy year and is not related to any other illness or injury treated during the same policy year, you must pay the excess shown on your Certificate of Insurance Animal Details
This also means when the treatment dates of an illness or injury fall into two or more policy years you pay an excess for each policy year.
What we will not pay
1 More than the maximum benefit.
2 The cost of any treatment for:
i) an injury that happened or an illness that first showed clinical signs before your pet's cover started; or,
ii) an injury or illness that is the same as, or has the same diagnosis or clinical signs as an injury, illness or clinical sign your pet had before its cover started; or,
iii) an injury or illness that is caused by, relates to or results from an injury, illness or clinical sign your pet had before its cover started,
no matter where the injury, illness or clinical signs are noticed or happen in, or on your pets body.
3 The cost of any treatment for:
i) an illness that first showed clinical signs within 14 days of your pets cover starting; or,
ii) an illness which is the same as, or has the same diagnosis or clinical signs as an illness that first showed clinical signs within 14 days of your pets cover starting; or,
iii) an injury or illness that is caused by, relates to or results from a clinical sign that was first noticed, or an illness that first showed clinical signs, within 14 days of your pets cover starting,
no matter where the illness or clinical signs are noticed or happen in, or on your pets body.
4 The cost of any treatment a vet normally recommends to prevent injury or illness.
5 The cost of any treatment, or complications arising from treatment, that you choose to have carried out that is not directly related to an injury or illness, including cosmetic dentistry.
6 The cost of killing and controlling fleas, general health improvers and any treatment in connection with pregnancy or giving birth.
7 The cost of any food, including food prescribed by a vet, unless it is used to dissolve existing bladder stones and crystals in urine.
8 The cost of pheromone products, including DAP diffusers and Feliway.
9 The cost of vaccinations, spaying and castration except the cost of treating any complications arising from these procedures.
10 The cost of trimming rabbits teeth.
11 The cost of treating any injury or illness deliberately caused by you or anyone living with you, or while on your journey anyone travelling with you.
12 The costs of having your pet put to sleep, cremated, buried or otherwise disposed of.
13 The cost of house calls unless the vet confirms that moving your pet would damage its health, regardless of your personal circumstances.
14 Extra costs for treating your pet outside usual surgery hours, unless the vet confirms an emergency consultation is necessary.
15 Costs resulting from an injury or illness specified as excluded on your Certificates of Insurance or generally not covered within these terms and conditions.
16 Costs resulting from an injury or illness specified as excluded on your Certificate of Insurance or generally not covered within the Terms and Conditions.
17 The cost of surgical items that can be used more than once.
18 The cost of physiotherapy or treatment of a behavioural illness, unless this is carried out by a veterinary practice.
19 The cost of acupuncture, homeopathy, chiropractic manipulation, hydrotherapy, osteopathy or any other complementary or alternative treatment. This includes any veterinary treatment specifically needed to carry out the particular complementary or alternative treatment.
20 The cost of treatment for a behavioural illness if your pets behaviour is caused by you failing to provide training.
21 The cost of any form of housing, including cages, whether hired or purchased.
22 The cost of bathing, grooming or de-matting your pet unless
- you have taken all reasonable steps to maintain your pets health; and
- a vet confirms veterinary expertise is needed and therefore only a vet or a member of a veterinary practice can carry out these activities, regardless of your personal circumstances.
23 The cost of dental treatment unless your pet has had its teeth checked by a vet no longer than 12 months before the onset date of the claim. If any treatment was recommended as a result of the check this must have been carried out.
24 The cost of a post mortem examination.
25 The cost of transplant surgery, including any pre and post operative care.
26 The cost of any treatment if a claim has not been submitted within 12 months of your pet receiving treatment.
27 The cost of any treatment while on a journey if a vet believes it can be delayed until your pet returns home.
28 The cost of any treatment if the journey was made to get treatment abroad.
How to claim
Before your pet is treated, you must make sure that the vet is prepared to fill in our claim form and provide invoices.
You must fill in a claim form and ask your vet to fill in their part.
We will not pay for the vet to do this.
Send us the claim form together with the invoices setting out the costs involved.
If the claim is for treatment in an agreed country please also send us the booking invoice for your journey or any other official documents to show the dates of your journey.
When to claim
You should send us your claim at the end of treatment or the end of the policy year if the treatment has not finished by this time. The claim must be submitted within 12 months of the pet receiving treatment.

Section 1B Complementary treatment
What we will pay
If instructed by the vet, the cost of complementary treatment your pet has received during the policy year for an illness or injury.
What we will not pay
1 More than the maximum benefit.
2 The cost of any treatment for:
i) an injury that happened or an illness that first showed clinical signs before your pets cover started; or,
ii) an injury or illness that is the same as, or has the same diagnosis or clinical signs as an injury, illness or clinical sign your pet had before its cover started; or,
iii) an injury or illness that is caused by, relates to or results from an injury, illness or clinical sign your pet had before its cover started,
no matter where the injury, illness or clinical signs are noticed or happen in, or on your pets body.
3 The cost of any treatment for:
i) an illness that first showed clinical signs within 14 days of your pets cover starting; or,
ii) an illness which is the same as, or has the same diagnosis or clinical signs as an illness that first showed clinical signs within 14 days of your pets cover starting; or,
iii) an injury or illness that is caused by, relates to or results from a clinical sign that was first noticed, or an illness that first showed clinical signs, within 14 days of your pets cover starting,
no matter where the illness or clinical signs are noticed or happen in, or on your pets body.
15 Costs resulting from an injury or illness specified as excluded on your Certificates of Insurance or generally not covered within these terms and conditions.
18 The cost of treatment for a behavioural illness if your pets behaviour is caused by you failing to provide training.
20 The cost of any treatment if a claim has not been submitted within 12 months of your pet receiving treatment.
How to claim
Before your pet is treated, you must make sure that the vet and complementary therapist are prepared to fill in our claim form and provide invoices. You must fill in a claim form and ask your vet and complementary therapist to fill in their part. We will not pay for the vet or complementary therapist to do this.
Many vets have supplies of claim forms and claim forms can be downloaded from our website www.petplan.co.uk Alternatively you can phone our Customer Centre on 0845 074 4406 and ask for a claim form.
Send us the claim form together with the invoices setting out the costs involved
When to claim
You should send us your claim at the end of treatment or the end of the policy year if the treatment has not finished by this time. The claim must be submitted within 12 months of the pet receiving treatment.

Yes
Definitions state:-
Illness
Any changes to a normal healthy state, sickness, disease, defects and abnormalities including defects and abnormalities your pet was born with or were passed on by its parents.

Section 1B Complementary treatment
Cover under this section applies in the UK only.
What we will pay
If instructed by the vet, the cost of complementary treatment your pet has received during the policy year to treat an illness or injury.
What we will not pay
1 More than the maximum benefit.
2 The cost of any treatment for:
i) an injury that happened or an illness that first showed clinical signs before your pets cover started; or,
ii) an injury or illness that is the same as, or has the same diagnosis or clinical signs as an injury, illness or clinical sign your pet had before its cover started; or,
iii) an injury or illness that is caused by, relates to or results from an injury, illness or clinical sign your pet had before its cover started,
no matter where the injury, illness or clinical signs are noticed or happen in, or on your pets body.
3 The cost of any treatment for:
i) an illness that first showed clinical signs within 14 days of your pets cover starting; or,
ii) an illness which is the same as, or has the same diagnosis or clinical signs as an illness that first showed clinical signs within 14 days of your pets cover starting; or,
iii) an injury or illness that is caused by, relates to or results from a clinical sign that was first noticed, or an illness that first showed clinical signs, within 14 days of your pets cover starting,
no matter where the illness or clinical signs are noticed or happen in, or on your pets body.
4 The cost of any treatment a vet normally recommends to prevent injury or illness.
5 The cost of any treatment, or complications arising from treatment, that you choose to have carried out that is not directly related to an injury or illness, including cosmetic dentistry.
6 The cost of killing and controlling fleas, general health improvers and any treatment in connection with pregnancy or giving birth.
7 The cost of any food, including food prescribed by a vet, unless it is used to dissolve existing bladder stones and crystals in urine.
8 The cost of pheromone products, including DAP diffusers and Feliway.
9 The cost of vaccinations, spaying and castration except the cost of treating any complications arising from these procedures.
10 The cost of trimming rabbits teeth.
11 The cost of treating any injury or illness deliberately caused by you or anyone living with you.
12 The costs of having your pet put to sleep, cremated, buried or otherwise disposed of.
13 The cost of house calls unless the vet or complementary therapist confirms that moving your pet would damage its health, regardless of your personal circumstances.
14 Extra costs for treating your pet outside usual surgery hours, unless the vet or complementary therapist confirms an emergency consultation is necessary.
15 The cost of hospitalisation and any associated veterinary treatment, unless the vet or complimentary therapist confirms it is essential that your pet is hospitalised
16 Costs resulting from an injury or illness specified as excluded on your Certificates of Insurance or generally not covered within these terms and conditions.
17 The cost of any form of housing, including cages, whether hired or purchased.
18 The cost of bathing, grooming or de-matting your pet unless
- you have taken all reasonable steps to maintain your pets health; and
- the vet or complementary therapist confirm veterinary expertise is needed and therefore only a vet, member of a veterinary practice or the complementary therapist can carry out these activities, regardless of your personal circumstances.
19 The cost of treatment for a behavioural illness if your pets behaviour is caused by you failing to provide training.
20 The cost of dental treatment unless your pet has had its teeth checked by a vet no longer than 12 months before the onset date of the claim. If any treatment was recommended as a result of the check this must have been carried out.
21 The cost of any treatment if a claim has not been submitted within 12 months of your pet receiving treatment.
How to claim
Before your pet is treated, you must make sure that the vet and complementary therapist are prepared to fill in our claim form and provide invoices.
You must fill in a claim form and ask your vet and complementary therapist to fill in their part. We will not pay for the vet or complementary therapist to do this.
Send us the claim form together with the invoices setting out the costs involved
When to claim
You should send us your claim at the end of treatment or the end of the policy year if the treatment has not finished by this time. The claim must be submitted within 12 months of the pet receiving treatment.

Yes
Definitions state:-
Illness
Any changes to a normal healthy state, sickness, disease, defects and abnormalities including defects and abnormalities your pet was born with or were passed on by its parents.

Section 2 Advertising and rewards
Cover under this section applies in the UK and the agreed countries.
What we will pay
If your pet is stolen or goes missing during the policy year we will pay:
1. the cost of advertising: and
2. the reward you have offered and paid to get your pet back.
If your pet if is stolen or goes missing during your journey, we will also pay the cost of your accommodation to stay and look for your pet if it has not been found or returned by the scheduled last date of your journey.
What we will not pay
1 More than the maximum benefit.
2 More than 10% of the maximum benefit towards sundries to make your own posters and advertising material.
3 Any reward that we have not agreed to before you advertised it.
4 Any reward not supported by a signed receipt giving the full name and address of the person who found your pet.
5 Any reward paid to a member of your family, any person living with you or employed by you, including anyone travelling with you during your journey.
6 Any reward paid to the person who was caring for your pet when it was lost or stolen.
7 More than 7 days accommodation costs and more than £30 for each days accommodation, if your pet is stolen or goes missing during your journey.
8 If your pet is stolen or goes missing during your journey, any amount if the cost of accommodation is at a property owned by you or your family.
9 Any amount if your pet is stolen or goes missing during your journey, unless there is some official documentation to certify the theft or loss was reported to the Police, or the ship, aircraft, train or coach operator if the loss or theft happened while you were travelling with them.
SPECIAL CONDITIONS THAT APPLY TO THIS SECTION WHEN YOUR PET IS STOLEN OR GOES MISSING DURING YOUR JOURNEY
1 You must report the loss or theft of your pet within 24 hours of discovering it missing, to the Police and obtain a police report. If your pet was lost or stolen on a ship, aircraft, train or coach you must report the loss or theft to the operator and obtain a report.
2 You must immediately take all reasonable steps to find or recover your pet.
How to claim
Please phone us on 0845 074 4406 for approval of any reward before you advertise it.
Fill in the claim form and send it to us with invoices and receipts to show the costs involved, including a receipt for any reward you paid.
If the loss or theft happened during your journey please also send us the booking invoice for your journey or any other official documents to show the dates of your journey.

Section 2 Advertising and rewards
Cover under this section applies in the UK and the agreed countries.
What we will pay
If your pet is stolen or goes missing during the policy year we will pay:
1. the cost of advertising: and
2. the reward you have offered and paid to get your pet back.
If your pet if is stolen or goes missing during your journey, we will also pay the cost of your accommodation to stay and look for your pet if it has not been found or returned by the scheduled last date of your journey.
What we will not pay
1 More than the maximum benefit.
2 More than 10% of the maximum benefit towards sundries to make your own posters and advertising material.
3 Any reward that we have not agreed to before you advertised it.
4 Any reward not supported by a signed receipt giving the full name and address of the person who found your pet.
5 Any reward paid to a member of your family, any person living with you or employed by you, including anyone travelling with you during your journey.
6 Any reward paid to the person who was caring for your pet when it was lost or stolen.
7 More than 7 days accommodation costs and more than £30 for each days accommodation, if your pet is stolen or goes missing during your journey.
8 If your pet is stolen or goes missing during your journey, any amount if the cost of accommodation is at a property owned by you or your family.
9 Any amount if your pet is stolen or goes missing during your journey, unless there is some official documentation to certify the theft or loss was reported to the Police, or the ship, aircraft, train or coach operator if the loss or theft happened while you were travelling with them.
SPECIAL CONDITIONS THAT APPLY TO THIS SECTION WHEN YOUR PET IS STOLEN OR GOES MISSING DURING YOUR JOURNEY
1 You must report the loss or theft of your pet within 24 hours of discovering it missing, to the Police and obtain a police report. If your pet was lost or stolen on a ship, aircraft, train or coach you must report the loss or theft to the operator and obtain a report.
2 You must immediately take all reasonable steps to find or recover your pet.
How to claim
Please phone us on 0845 074 4406 for approval of any reward before you advertise it.
Fill in the claim form and send it to us with invoices and receipts to show the costs involved, including a receipt for any reward you paid.
If the loss or theft happened during your journey please also send us the booking invoice for your journey or any other official documents to show the dates of your journey.

Section 3 Boarding fees
Cover under this section applies in the UK only.
What we will pay
The cost of boarding your pet at a licensed kennel, cattery, rabbit hotel or £5 a day towards the cost of someone, who does not live with you, looking after your pet while you are in hospital during the policy year.
What we will not pay
1 More than the maximum benefit.
2 Any amount if you are in hospital for less than 4 days.
3 Any costs resulting from you having to go into a hospital because of an injury or illness first occurring or showing symptoms before your pet was covered.
4 Any costs resulting from your being pregnant, giving birth or any treatment that is not related to an injury or illness.
5 Any costs resulting from your going into a hospital for the treatment for alcoholism, drug abuse, drug addiction, attempted suicide or self-inflicted injuries.
6 Any costs resulting from nursing home care or from convalescence care that you do not receive in a hospital.
How to claim
Please send us a claim form filled in by your doctor or consultant and by the owner of the boarding kennel, cattery or rabbit hotel. We will not pay for this information. We also need an invoice from the kennel, cattery or rabbit hotel or written confirmation from the person looking after your pet.

Section 9 Emergency repatriation
Cover under this section applies in the agreed countries only.
What we will pay
If your pet is injured or shows the first clinical signs of an illness during your journey and cannot travel home the same way it travelled abroad we will pay;
1 any extra costs to get your pet home ; or
2 the cost of accommodation for you to stay after your scheduled date of travel home until your pet is well enough to travel; or
3 the cost of returning your pets body home or the cost of disposal in an agreed country if your pet dies.
What you pay
The excess shown on your Certificate of Insurance Animal Details.
What we will not pay
1 More than the maximum benefit .
2 Any costs resulting from:
i an injury that happened or an illness that first showed clinical signs before your pets cover started; or,
ii an injury or illness that is the same as, or has the same diagnosis or clinical signs as an injury , illness or clinical sign your pet had before its cover started; or,
iii an injury or illness that is caused by, relates to or results from an injury , illness or clinical sign your pet had before its cover started,
no matter where the injury , illness or clinical signs are noticed or happen in, or on your pets body.
3 Any costs resulting from:
i an illness that first showed clinical signs within 14 days of your pets cover starting; or,
ii an illness which is the same as, or has the same diagnosis or clinical signs as an illness that first showed clinical signs within 14 days of your pets cover starting; or
iii an injury or illness which is caused by, relates to or results from a clinical sign that was first noticed, or an illness that first showed clinical signs within 14 days of your pets cover starting
no matter where the injury , illness or clinical signs are noticed or happen in, or on your pets body.
4 Any costs that result from an injury that happens or an illness first showing clinical signs before the start of your journey .
5 Any costs unless a vet has certified your pet is too ill to travel home the same way it travelled abroad.
6 Any costs if the journey was made to get treatment abroad.
7 Any costs that can be reclaimed from anywhere else.
8 More than 14 days accommodation costs.
9 Any costs that result from an illness or injury specified as excluded on your Certificate of Insurance or generally not covered within these Terms and Conditions.
10 The cost of a coffin, casket or any other container for your pets remains.
11 The cost of food.
How to claim
Fill in the claim form and send it with;
1 your booking invoice,
2 the receipts for your extra travel or accommodation if you have to stay after your scheduled date of travel home ; and
3 the receipt for expenses to get your pet home or dispose of its body.
We will not pay for this information.

Excesses are loaded for dogs aged 10 years and over
Normal Excess
Zone     1  2  3  4
Cat
7 years or less  £90  £80  £65  £60
8 years    £110  £100  £85  £80
9 years   £120  £110  £100  £90
10 years and older £120+20% £110+20% £100+20% £90+20%

Section 10 Quarantine expenses and loss of documents
Cover under this section applies in the agreed countries only.
What we will pay
If your pet is not allowed back into the UK because of:
1 an illness first showing clinical signs during the journey; or
2 the failure of the micro chip, or
3 the PETS certificate, Certificate for treatment against parasites or Pet passport being lost or stolen, we will pay;
- the cost to keep your pet in quarantine; and
- the cost of getting a duplicate PETS certificate, Certificate for treatment against parasites or Pet passport ; and
- the cost of temporary accommodation while getting the duplicate PETS certificate, Certificate for treatment against parasites or Pet passport ; and
- any extra costs to travel home if the time in getting a duplicate PETS certificate, Certificate for treatment against parasites or Pet passport has caused you to miss your scheduled travel arrangements back to your home .
What you pay
The excess stated on your Certificate of Insurance Animal Details.
What we will not pay
1 More than the maximum benefit .
2 Any costs resulting from:
i an injury that happened or an illness that first showed clinical signs before your pets cover started; or,
ii an injury or illness that is the same as, or has the same diagnosis or clinical signs as an injury , illness or clinical sign your pet had before your pets cover started; or,
iii an injury or illness that is caused by, relates to or results from an injury , illness or clinical sign your pet had before your pets cover started
no matter where the injury , illness or clinical signs are noticed or happen in, or on your pets body.
3 Any costs resulting from:
i an illness that first showed clinical signs within 14 days of your pets cover starting; or,
ii an illness which is the same as, or has the same diagnosis or clinical signs as an illness that first cover starting; or
iii an injury or illness which is caused by, relates to or results from a clinical sign that was first noticed, or an illness that first showed clinical signs within 14 days of your pets cover starting
no matter where the illness or clinical signs are noticed or happen in, or on your pets body.
4 Any costs that result from an injury that happens or an illness first showing clinical signs before the start of your journey .
5 Any costs that can be reclaimed from anywhere else.
6 Any costs that result from an illness or injury shown as excluded on your Certificate of Insurance or generally not covered in these Terms and Conditions.
7 Any costs that result from the failure of any microchip that does not meet the standards ISO 11784 or ISO 11785.
8 Any costs that result from a microchip reader failing to read a microchip.
9 Any costs unless there is some official documentation to certify the theft or loss of the PETS certificate, Certificate for treatment against parasites or Pet passport was reported to the Police. Or the ship, aircraft, train or coach operator if the loss or theft happened while you were travelling with them.
10 Any costs that result from the PETS certificate , Certificate for treatment against parasites or Pet passport being lost or stolen while left unattended unless they are in your accommodation or the locked boot, covered luggage area or glove compartment of a locked vehicle.
11 More than 7 days temporary accommodation costs.
SPECIAL CONDITIONS THAT APPLY TO THIS SECTION
1 You must take all reasonable steps to make sure the PETS certificate , Certificate for treatment against parasites and Pet passport are not lost or stolen.
2 You must report the loss or theft of the PETS certificate,Certificate for treatment against parasites or Pet passport within 24 hours of discovering it missing to the Police and obtain a Police report. If the loss or theft occurred on a ship, aircraft, train or coach you must report the loss to the operator and obtain a report.
3 You must take all reasonable steps to find or recover the missing PETS certificate , Certificate for treatment against parasites or Pet passport .
How to claim
Fill in the claim form and send it with;
1 invoices and receipts to show the costs involved;
2 a copy of your booking invoice or other documentation to show the scheduled journey dates; and
3 where applicable a Police or Operators report.
We will not pay for this information.

Section 10 Quarantine expenses and loss of documents
Cover under this section applies in the agreed countries only.
What we will pay
If your pet is not allowed back into the UK because of:
1 an illness first showing clinical signs during the journey; or
2 the failure of the micro chip, or
3 the PETS certificate, Certificate for treatment against parasites or Pet passport being lost or stolen, we will pay;
- the cost to keep your pet in quarantine; and
- the cost of getting a duplicate PETS certificate, Certificate for treatment against parasites or Pet passport ; and
- the cost of temporary accommodation while getting the duplicate PETS certificate, Certificate for treatment against parasites or Pet passport ; and
- any extra costs to travel home if the time in getting a duplicate PETS certificate, Certificate for treatment against parasites or Pet passport has caused you to miss your scheduled travel arrangements back to your home .
What you pay
The excess stated on your Certificate of Insurance Animal Details.
What we will not pay
1 More than the maximum benefit .
2 Any costs resulting from:
i an injury that happened or an illness that first showed clinical signs before your pets cover started; or,
ii an injury or illness that is the same as, or has the same diagnosis or clinical signs as an injury , illness or clinical sign your pet had before your pets cover started; or,
iii an injury or illness that is caused by, relates to or results from an injury , illness or clinical sign your pet had before your pets cover started
no matter where the injury , illness or clinical signs are noticed or happen in, or on your pets body.
3 Any costs resulting from:
i an illness that first showed clinical signs within 14 days of your pets cover starting; or,
ii an illness which is the same as, or has the same diagnosis or clinical signs as an illness that first cover starting; or
iii an injury or illness which is caused by, relates to or results from a clinical sign that was first noticed, or an illness that first showed clinical signs within 14 days of your pets cover starting
no matter where the illness or clinical signs are noticed or happen in, or on your pets body.
4 Any costs that result from an injury that happens or an illness first showing clinical signs before the start of your journey .
5 Any costs that can be reclaimed from anywhere else.
6 Any costs that result from an illness or injury shown as excluded on your Certificate of Insurance or generally not covered in these Terms and Conditions.
7 Any costs that result from the failure of any microchip that does not meet the standards ISO 11784 or ISO 11785.
8 Any costs that result from a microchip reader failing to read a microchip.
9 Any costs unless there is some official documentation to certify the theft or loss of the PETS certificate, Certificate for treatment against parasites or Pet passport was reported to the Police. Or the ship, aircraft, train or coach operator if the loss or theft happened while you were travelling with them.
10 Any costs that result from the PETS certificate , Certificate for treatment against parasites or Pet passport being lost or stolen while left unattended unless they are in your accommodation or the locked boot, covered luggage area or glove compartment of a locked vehicle.
11 More than 7 days temporary accommodation costs.
SPECIAL CONDITIONS THAT APPLY TO THIS SECTION
1 You must take all reasonable steps to make sure the PETS certificate , Certificate for treatment against parasites and Pet passport are not lost or stolen.
2 You must report the loss or theft of the PETS certificate,Certificate for treatment against parasites or Pet passport within 24 hours of discovering it missing to the Police and obtain a Police report. If the loss or theft occurred on a ship, aircraft, train or coach you must report the loss to the operator and obtain a report.
3 You must take all reasonable steps to find or recover the missing PETS certificate , Certificate for treatment against parasites or Pet passport .
How to claim
Fill in the claim form and send it with;
1 invoices and receipts to show the costs involved;
2 a copy of your booking invoice or other documentation to show the scheduled journey dates; and
3 where applicable a Police or Operators report.
We will not pay for this information.

Premiums are payable in four postcode zones:
Zone 1: N, NW, SW, W, WC.
Zone 2: AL, BN, BR, CM, CR, CT, DA, E, EC, EN, GU, HA, HP, IG, KT, ME, RG, RH, RM, SE, SG, SL, SM, SS, TN, TW, UB, WD.
Zone 3: AB, B, BA, BD, BS, BT, CA, CB, CH, CO, CW, DD, DE, DY, EH, FK, FY, G, GL, GY, HD, HG, HU, HX, IP, JE, KY, L, LA, LS, M, MK, ML, NE, NG, NN, NR, OL, OX, PA, PE, PO, PR, S, SK, SN, SO, SP, TA, TR, WF, WN, WV.
Zone 4: BB. BH, BL, CF, CV, DG, DH, DL, DN, DT, EX, HR, HS, IM, IV, KA, KW, LD, LE, LL, LN, LU, NP, PH, PL, SA, ST, SY, TD, TF, TQ, TS, WA, WR, WS, YO, ZE.