Blue Cross Purely for Pets

Claims procedure
Unless you are claiming for veterinary fees, you must let us know of any circumstances which are likely to lead to a claim.
For a claim form please call our Customer Centre on 0845 074 4406 or write to:
Pet Plan Ltd, Great West House (GW2)
Great West Road, Brentford
Middlesex TW8 9DX, United Kingdom.
Alternatively, most claim forms can be downloaded from our website www.petplan.co.uk.
You must then follow the procedures set out in the section under which you are claiming.
Please make sure your claim form is fully completed by you and if you are claiming for veterinary fees, your vet as any incomplete claim forms will be returned to you.

General conditions
3 If, when you claim, there is any other insurance under which you are entitled to an indemnity, we will only pay our share of the claim. You must tell us the name and address of the other insurance company and your policy number with them.

Section 1A - Veterinary Fees
Cover under this section applies in the UK and agreed countries only.
What we will pay
The cost of any veterinary fees for the veterinary treatment your pet has received during the policy year to treat an illness or injury.
What you pay
The excess shown on your Certificate of Insurance Animal Details.
What we will not pay
1. More than the maximum benefit for the combined treatment cost of all illnesses and injuries in the policy year.
2. The cost of any treatment for a pre-existing condition.
3. The cost of any treatment for an illness which starts in the first 14 days of cover.
4. The cost of any treatment to prevent injury or illness.
5. The cost of any treatment, or complications arising from treatment, that you choose to have carried out that is not directly related to an injury or illness, including cosmetic dentistry.
6. The cost of killing and controlling fleas and the cost of general health improvers.
7. The cost of any treatment in connection with pregnancy or giving birth.
8. The cost of any food (including food prescribed by a vet) unless used to dissolve existing bladder stones and crystals in urine, which is limited to a maximum of 40% of the cost of food for up to 6 months.
9. The cost of pheromone products, including DAP diffusers and Feliway, unless used as part of a structured behaviour modification programme, and then limited to a maximum period of 6 months.
10. The cost of any vaccination, other than the cost of treating any complications that arise from this procedure.
11. The cost of spaying or castration unless:
- The procedure is carried out to treat an illness or injury, or
- The costs claimed are for the treatment of complications arising from this procedure.
12. The cost of trimming rabbits teeth.
13. The cost of treating any injury or illness deliberately caused by you or anyone living with you or, while on your journey, anyone travelling with you.
14. The costs of having your pet:
- Put to sleep, including any veterinary consultations/visits or prescribed medications specifically needed to carry out the procedure, or
- Cremated, buried or disposed of.
15. The cost of house calls unless the vet confirms that moving your pet would further damage its health, regardless of your personal circumstances.
16. Extra costs for treating your pet outside usual surgery hours, unless the vet confirms an emergency consultation is necessary.
17. The cost of hospitalisation and any associated veterinary treatment, unless the vet confirms it is essential that your pet is hospitalised, regardless of your personal circumstances.
18. Costs resulting from an injury or illness specified as excluded on your Certificate of Insurance Animal Details or generally not covered within these Terms and Conditions.
19. The cost of surgical items that can be used more than once.
20. The cost of physiotherapy or treatment for a behavioural illness, unless this is carried out by a veterinary practice.
21. The cost of acupuncture, homeopathy, chiropractic manipulation, hydrotherapy, osteopathy or any other complementary or alternative treatment. This includes any veterinary treatment specifically needed to carry out the particular complementary or alternative treatment.
Please refer to Section 1B Complementary Treatment where details of cover for these types of treatment can be found.
22. The cost of treatment for a behavioural illness if your pets behaviour is caused by you failing to provide training.
23. The cost of any form of housing, including cages, whether hired or purchased.
24. The cost to hire any equipment or machinery.
25. The cost of bathing, grooming or de-matting your pet unless:
- You have taken all reasonable steps to maintain your pets health, and
- A vet confirms veterinary expertise is needed and therefore only a vet or a member of a veterinary practice can carry out these activities, regardless of your personal circumstances.
26. The cost of dental treatment unless your pet had a dental examination carried out by a vet in the 12 months before the clinical signs of the injury or illness were first noted.
27. The cost of a post-mortem examination.
28. The cost of transplant surgery, including any pre- and post-operative care.
29. The cost of any prosthesis, including any veterinary treatment needed to fit the prosthesis, other than the cost of hip replacement(s).
30. The cost of any treatment if a claim has not been submitted within 12 months of your pet receiving treatment.
31. The cost of any treatment while on a journey if a vet believes it can be delayed until your pet returns home.
32. The cost of any treatment if the journey was made to get treatment abroad.
33. The cost of any treatment that takes place outside the UK if your pet is a rabbit.
Special conditions that apply to this section
1. The maximum amount we will pay for the cost of treatment is the maximum benefit that applies on the date the treatment is carried out.
2. If the claim includes medicine, these costs will be subject to the maximum benefit that applies on the date the medicine will be used.
How to claim
Before your pet is treated, you must make sure that the vet is prepared to fill in our claim form and provide invoices. You must fill in a claim form and ask your vet to fill in their part.
Please send us:
1. Your completed claim form,
2. The invoices showing the costs involved, and
3. If the claim is for treatment in an agreed country, the booking invoice for your journey or any other official documents to show the dates of your journey.
We will not pay for the cost of this information or the cost of the vet completing the claim form.
When to claim
We will not pay claims after 12 months from the treatment start date. This means you must send us your claim no later than 12 months after the treatment start date and if treatment is ongoing, you must ensure that claims are sent to us at least every 12 months.

Section 1B - Complementary Treatment
Cover under this section applies in the UK only.
What we will pay
If recommended by the vet, the cost of complementary treatment your pet has received during the policy year to treat an illness or injury.
What we will not pay
1. More than the maximum benefit for the combined treatment cost of all illnesses and injuries in the policy year.
2. The cost of any treatment for a pre-existing condition.
3. The cost of any treatment for an illness which starts in the first 14 days of cover.
4. The cost of any treatment to prevent injury or illness.
5. The cost of any treatment, or complications arising from treatment, that you choose to have carried out that is not directly related to an injury or illness, including cosmetic dentistry.
6. The cost of killing and controlling fleas and the cost of general health improvers.
7. The cost of any treatment in connection with pregnancy or giving birth.
8. The cost of any food, including food prescribed by a vet.
9. The cost of pheromone products, including DAP diffusers and Feliway unless used as part of a structured behaviour modification programme, and then limited to a maximum period of 6 months.
10. The cost of any vaccination, other than the cost of treating any complications arising from this procedure.
11. The cost of trimming rabbits teeth.
12. The cost of treating any injury or illness deliberately caused by you or anyone living with you.
13. The costs of having your pet put to sleep, cremated, buried or otherwise disposed of.
14. The cost of house calls unless the vet or complementary therapist confirms that moving your pet would further damage its health, regardless of your personal circumstances.
15. Extra costs for treating your pet outside usual surgery hours, unless the vet or complementary therapist confirms an emergency consultation is necessary.
16. The cost of hospitalisation and any associated treatment, unless the vet or complementary therapist confirms it is essential that your pet is hospitalised, regardless of your personal circumstances.
17. Costs resulting from an injury or illness specified as excluded on your Certificate of Insurance Animal Details or generally not covered within these Terms and Conditions.
18. The cost of any form of housing, including cages, whether hired or purchased.
19. The cost to hire any equipment or machinery.
20. The cost of bathing, grooming or de-matting your pet unless:
- You have taken all reasonable steps to maintain your pets health, and
- The vet or complementary therapist confirms veterinary expertise is needed and therefore only a vet, a member of a veterinary practice or the complementary therapist can carry out these activities, regardless of
your personal circumstances.
21. The cost of treatment for a behavioural illness if your pets behaviour is caused by you failing to provide training.
22. The cost of dental treatment unless your pet had a dental examination carried out by a vet in the 12 months before the clinical signs of the injury or illness were first noted.
23. The cost of any treatment if a claim has not been submitted within 12 months of your pet receiving treatment.
Special conditions that apply to this section
1. The maximum amount we will pay for the cost of treatment is the maximum benefit that applies on the date the treatment is carried out.
2. If the claim includes medicine, these costs will be subject to the maximum benefit that applies on the date the medicine will be used.
How to claim
Before your pet is treated, you must make sure that your vet is prepared to fill in our claim form and the complementary therapist is prepared to provide invoices. You must fill in a claim form and ask your vet to fill in their part.
Please send us:
1. Your completed claim form, and
2. The invoices showing the costs involved.
We will not pay for the cost of this information or the cost of the vet completing the claim form.
When to claim
We will not pay claims after 12 months from the treatment start date. This means you must send us your claim within 12 months of the treatment start date and if treatment is ongoing you must ensure that claims are sent to us at least every 12 months.

Yes
Definitions state:-
Illness
Any changes to a normal healthy state, sickness, disease, defects and abnormalities including defects and abnormalities your pet was born with or were passed on by its parents.

Section 1B - Complementary Treatment
Cover under this section applies in the UK only.
What we will pay
If recommended by the vet, the cost of complementary treatment your pet has received during the policy year to treat an illness or injury.
What we will not pay
1. More than the maximum benefit for the combined treatment cost of all illnesses and injuries in the policy year.
2. The cost of any treatment for a pre-existing condition.
3. The cost of any treatment for an illness which starts in the first 14 days of cover.
4. The cost of any treatment to prevent injury or illness.
5. The cost of any treatment, or complications arising from treatment, that you choose to have carried out that is not directly related to an injury or illness, including cosmetic dentistry.
6. The cost of killing and controlling fleas and the cost of general health improvers.
7. The cost of any treatment in connection with pregnancy or giving birth.
8. The cost of any food, including food prescribed by a vet.
9. The cost of pheromone products, including DAP diffusers and Feliway unless used as part of a structured behaviour modification programme, and then limited to a maximum period of 6 months.
10. The cost of any vaccination, other than the cost of treating any complications arising from this procedure.
11. The cost of trimming rabbits teeth.
12. The cost of treating any injury or illness deliberately caused by you or anyone living with you.
13. The costs of having your pet put to sleep, cremated, buried or otherwise disposed of.
14. The cost of house calls unless the vet or complementary therapist confirms that moving your pet would further damage its health, regardless of your personal circumstances.
15. Extra costs for treating your pet outside usual surgery hours, unless the vet or complementary therapist confirms an emergency consultation is necessary.
16. The cost of hospitalisation and any associated treatment, unless the vet or complementary therapist confirms it is essential that your pet is hospitalised, regardless of your personal circumstances.
17. Costs resulting from an injury or illness specified as excluded on your Certificate of Insurance Animal Details or generally not covered within these Terms and Conditions.
18. The cost of any form of housing, including cages, whether hired or purchased.
19. The cost to hire any equipment or machinery.
20. The cost of bathing, grooming or de-matting your pet unless:
- You have taken all reasonable steps to maintain your pets health, and
- The vet or complementary therapist confirms veterinary expertise is needed and therefore only a vet, a member of a veterinary practice or the complementary therapist can carry out these activities, regardless of
your personal circumstances.
21. The cost of treatment for a behavioural illness if your pets behaviour is caused by you failing to provide training.
22. The cost of dental treatment unless your pet had a dental examination carried out by a vet in the 12 months before the clinical signs of the injury or illness were first noted.
23. The cost of any treatment if a claim has not been submitted within 12 months of your pet receiving treatment.
Special conditions that apply to this section
1. The maximum amount we will pay for the cost of treatment is the maximum benefit that applies on the date the treatment is carried out.
2. If the claim includes medicine, these costs will be subject to the maximum benefit that applies on the date the medicine will be used.
How to claim
Before your pet is treated, you must make sure that your vet is prepared to fill in our claim form and the complementary therapist is prepared to provide invoices. You must fill in a claim form and ask your vet to fill in their part.
Please send us:
1. Your completed claim form, and
2. The invoices showing the costs involved.
We will not pay for the cost of this information or the cost of the vet completing the claim form.
When to claim
We will not pay claims after 12 months from the treatment start date. This means you must send us your claim within 12 months of the treatment start date and if treatment is ongoing you must ensure that claims are sent to us at least every 12 months.

Yes
Definitions state:-
Illness
Any changes to a normal healthy state, sickness, disease, defects and abnormalities including defects and abnormalities your pet was born with or were passed on by its parents.

Section 1A Veterinary fees
What we will not pay
4 The cost of any treatment a vet normally recommends to prevent injury or illness.

Section 2 - Advertising and Reward
Cover under this section applies in the UK and agreed countries only.
What we will pay
If your pet is stolen or goes missing during the policy year, we will pay:
1. The cost of advertising, and
2. The reward you have offered and paid to get your pet back.
If your pet is stolen or goes missing during your journey, we will also pay the cost of your accommodation to stay and look for your pet if it has not been found or returned by the scheduled last date of your journey.
What we will not pay
1. More than the maximum benefit.
2. More than 10% of the maximum benefit towards sundries to make your own posters and advertising materials.
3. Any reward that we have not agreed before you advertised it.
4. Any reward not supported by a signed receipt giving the full name and address of the person who found your pet.
5. Any reward paid to a member of your family, any person living with you or employed by you, including any person travelling with you during your journey.
6. Any reward paid to the person who was caring for your pet when it was lost or stolen.
7. If your pet is stolen or goes missing during your journey:
a) More than 7 days' accommodation costs and more than £30 for each day's accommodation.
b) Any amount if the cost of accommodation is at a property owned by you or your family.
c) Any amount unless there is some official documentation to certify the theft or loss was reported to the police or the ship, aircraft, train or coach operator if the loss or theft happened while you were travelling with them.
8. Any amount if a claim has not been submitted within 12 months of your pet going missing or being stolen.
9. Any amount for a rabbit outside the UK.
Special conditions that apply to this section
1. You must report the loss or theft of your pet within 24 hours of discovering it missing to the police and obtain a police report. If your pet was lost or stolen on a ship, aircraft, train or coach you must report the loss or theft to the operator and obtain a report.
2. You must immediately take all reasonable steps to find or recover your pet.
How to claim
Please phone us on 0845 074 4406 for the approval of any reward before you advertise it.
Please send us:
1. Your completed claim form,
2. The invoices and receipts to show the costs involved, including a receipt for any reward paid, and
3. If the loss or theft happened during your journey, the booking invoice for your journey or any other official documents to show the dates of your journey.
We will not pay for the cost of this information.

Section 2 - Advertising and Reward
Cover under this section applies in the UK and agreed countries only.
What we will pay
If your pet is stolen or goes missing during the policy year, we will pay:
1. The cost of advertising, and
2. The reward you have offered and paid to get your pet back.
If your pet is stolen or goes missing during your journey, we will also pay the cost of your accommodation to stay and look for your pet if it has not been found or returned by the scheduled last date of your journey.
What we will not pay
1. More than the maximum benefit.
2. More than 10% of the maximum benefit towards sundries to make your own posters and advertising materials.
3. Any reward that we have not agreed before you advertised it.
4. Any reward not supported by a signed receipt giving the full name and address of the person who found your pet.
5. Any reward paid to a member of your family, any person living with you or employed by you, including any person travelling with you during your journey.
6. Any reward paid to the person who was caring for your pet when it was lost or stolen.
7. If your pet is stolen or goes missing during your journey:
a) More than 7 days' accommodation costs and more than £30 for each day's accommodation.
b) Any amount if the cost of accommodation is at a property owned by you or your family.
c) Any amount unless there is some official documentation to certify the theft or loss was reported to the police or the ship, aircraft, train or coach operator if the loss or theft happened while you were travelling with them.
8. Any amount if a claim has not been submitted within 12 months of your pet going missing or being stolen.
9. Any amount for a rabbit outside the UK.
Special conditions that apply to this section
1. You must report the loss or theft of your pet within 24 hours of discovering it missing to the police and obtain a police report. If your pet was lost or stolen on a ship, aircraft, train or coach you must report the loss or theft to the operator and obtain a report.
2. You must immediately take all reasonable steps to find or recover your pet.
How to claim
Please phone us on 0845 074 4406 for the approval of any reward before you advertise it.
Please send us:
1. Your completed claim form,
2. The invoices and receipts to show the costs involved, including a receipt for any reward paid, and
3. If the loss or theft happened during your journey, the booking invoice for your journey or any other official documents to show the dates of your journey.
We will not pay for the cost of this information.

Section 9 - Emergency Repatriation
Cover under this section applies in the agreed countries only.
What we will pay
If your pet is injured or shows the first clinical signs of an illness during your journey and cannot travel home the same way it travelled abroad we will pay:
1. Any extra costs to get your pet home,
2. The cost of accommodation for you to stay after your scheduled date of travel home until your pet is well enough to travel, and
3. The cost of returning your pets body home or the cost of disposal in an agreed country if your pet dies.
What you pay
The excess shown on your Certificate of Insurance Animal Details.
What we will not pay
1. More than the maximum benefit.
2. Any costs resulting from a pre-existing condition.
3. Any costs resulting from an illness which starts in the first 14 days of cover.
4. Any costs that result from an injury that happens or an illness first showing clinical signs before the start of your journey.
5. Any costs unless a vet has certified your pet is too ill to travel home the same way it travelled abroad.
6. Any costs if the journey was made to get treatment abroad.
7. Any costs that can be reclaimed from anywhere else.
8. More than 14 daysaccommodation costs.
9. Any costs that result from an illness or injury specified as excluded on your Certificate of Insurance Animal Details or generally not covered within these Terms and Conditions.
10. The cost of a coffin, casket or any other container for your pets remains.
11. The cost of food.
12. Any costs if a claim has not been submitted within 12 months of the date your pet returns home.
13. Any amount if your pet is a rabbit.
How to claim
Please send us:
1. Your completed claim form,
2. Your booking invoice or any other official documents showing the dates of your journey, and
3. The receipts for any extra travel or accommodation costs and the expenses to get your pet home or dispose of its body.
We will not pay for the cost of this information.

Excesses are loaded for dogs aged 8 years and over (5 years and over for selected breeds)
Normal Excess
Zone     1  2  3  4
Dog
7 years or less   £100  £90  £80  £65
8 years    £115  £105  £95  £85
9 years   £125  £115  £105  £95
10 years and older £125+20% £115+20% £105+20% £95+20%
Select Breed
4 years or less   £100  £90  £80  £65
5 years   £115  £105  £9  £85
6 years   £125  £115  £105  £95
7 years and older £125+20% £115+20% £105+20% £95+20%

Section 10 Quarantine expenses and loss of documents
Cover under this section applies in the agreed countries only.
What we will pay
If your pet is not allowed back into the UK because of:
1 an illness first showing clinical signs during the journey; or
2 the failure of the micro chip, or
3 the PETS certificate, Certificate for treatment against parasites or Pet passport being lost or stolen, we will pay;
- the cost to keep your pet in quarantine; and
- the cost of getting a duplicate PETS certificate, Certificate for treatment against parasites or Pet passport ; and
- the cost of temporary accommodation while getting the duplicate PETS certificate, Certificate for treatment against parasites or Pet passport ; and
- any extra costs to travel home if the time in getting a duplicate PETS certificate, Certificate for treatment against parasites or Pet passport has caused you to miss your scheduled travel arrangements back to your home .
What you pay
The excess stated on your Certificate of Insurance Animal Details.
What we will not pay
1 More than the maximum benefit .
2 Any costs resulting from:
i an injury that happened or an illness that first showed clinical signs before your pets cover started; or,
ii an injury or illness that is the same as, or has the same diagnosis or clinical signs as an injury , illness or clinical sign your pet had before your pets cover started; or,
iii an injury or illness that is caused by, relates to or results from an injury , illness or clinical sign your pet had before your pets cover started
no matter where the injury , illness or clinical signs are noticed or happen in, or on your pets body.
3 Any costs resulting from:
i an illness that first showed clinical signs within 14 days of your pets cover starting; or,
ii an illness which is the same as, or has the same diagnosis or clinical signs as an illness that first cover starting; or
iii an injury or illness which is caused by, relates to or results from a clinical sign that was first noticed, or an illness that first showed clinical signs within 14 days of your pets cover starting
no matter where the illness or clinical signs are noticed or happen in, or on your pets body.
4 Any costs that result from an injury that happens or an illness first showing clinical signs before the start of your journey .
5 Any costs that can be reclaimed from anywhere else.
6 Any costs that result from an illness or injury shown as excluded on your Certificate of Insurance or generally not covered in these Terms and Conditions.
7 Any costs that result from the failure of any microchip that does not meet the standards ISO 11784 or ISO 11785.
8 Any costs that result from a microchip reader failing to read a microchip.
9 Any costs unless there is some official documentation to certify the theft or loss of the PETS certificate, Certificate for treatment against parasites or Pet passport was reported to the Police. Or the ship, aircraft, train or coach operator if the loss or theft happened while you were travelling with them.
10 Any costs that result from the PETS certificate , Certificate for treatment against parasites or Pet passport being lost or stolen while left unattended unless they are in your accommodation or the locked boot, covered luggage area or glove compartment of a locked vehicle.
11 More than 7 days temporary accommodation costs.
12 Any costs if a claim had not been submitted within 12 months of the date your pet returns home.
13 Any amount if your pet is a rabbit.
SPECIAL CONDITIONS THAT APPLY TO THIS SECTION
1 You must take all reasonable steps to make sure the PETS certificate , Certificate for treatment against parasites and Pet passport are not lost or stolen.
2 You must report the loss or theft of the PETS certificate,Certificate for treatment against parasites or Pet passport within 24 hours of discovering it missing to the Police and obtain a Police report. If the loss or theft occurred on a ship, aircraft, train or coach you must report the loss to the operator and obtain a report.
3 You must take all reasonable steps to find or recover the missing PETS certificate , Certificate for treatment against parasites or Pet passport .
How to claim
Fill in the claim form and send it with;
1 invoices and receipts to show the costs involved;
2 a copy of your booking invoice or other documentation to show the scheduled journey dates; and
3 where applicable a Police or Operators report.
We will not pay for this information.

Section 10 Quarantine expenses and loss of documents
Cover under this section applies in the agreed countries only.
What we will pay
If your pet is not allowed back into the UK because of:
1 an illness first showing clinical signs during the journey; or
2 the failure of the micro chip, or
3 the PETS certificate, Certificate for treatment against parasites or Pet passport being lost or stolen, we will pay;
- the cost to keep your pet in quarantine; and
- the cost of getting a duplicate PETS certificate, Certificate for treatment against parasites or Pet passport ; and
- the cost of temporary accommodation while getting the duplicate PETS certificate, Certificate for treatment against parasites or Pet passport ; and
- any extra costs to travel home if the time in getting a duplicate PETS certificate, Certificate for treatment against parasites or Pet passport has caused you to miss your scheduled travel arrangements back to your home .
What you pay
The excess stated on your Certificate of Insurance Animal Details.
What we will not pay
1 More than the maximum benefit .
2 Any costs resulting from:
i an injury that happened or an illness that first showed clinical signs before your pets cover started; or,
ii an injury or illness that is the same as, or has the same diagnosis or clinical signs as an injury , illness or clinical sign your pet had before your pets cover started; or,
iii an injury or illness that is caused by, relates to or results from an injury , illness or clinical sign your pet had before your pets cover started
no matter where the injury , illness or clinical signs are noticed or happen in, or on your pets body.
3 Any costs resulting from:
i an illness that first showed clinical signs within 14 days of your pets cover starting; or,
ii an illness which is the same as, or has the same diagnosis or clinical signs as an illness that first cover starting; or
iii an injury or illness which is caused by, relates to or results from a clinical sign that was first noticed, or an illness that first showed clinical signs within 14 days of your pets cover starting
no matter where the illness or clinical signs are noticed or happen in, or on your pets body.
4 Any costs that result from an injury that happens or an illness first showing clinical signs before the start of your journey .
5 Any costs that can be reclaimed from anywhere else.
6 Any costs that result from an illness or injury shown as excluded on your Certificate of Insurance or generally not covered in these Terms and Conditions.
7 Any costs that result from the failure of any microchip that does not meet the standards ISO 11784 or ISO 11785.
8 Any costs that result from a microchip reader failing to read a microchip.
9 Any costs unless there is some official documentation to certify the theft or loss of the PETS certificate, Certificate for treatment against parasites or Pet passport was reported to the Police. Or the ship, aircraft, train or coach operator if the loss or theft happened while you were travelling with them.
10 Any costs that result from the PETS certificate , Certificate for treatment against parasites or Pet passport being lost or stolen while left unattended unless they are in your accommodation or the locked boot, covered luggage area or glove compartment of a locked vehicle.
11 More than 7 days temporary accommodation costs.
12 Any costs if a claim had not been submitted within 12 months of the date your pet returns home.
13 Any amount if your pet is a rabbit.
SPECIAL CONDITIONS THAT APPLY TO THIS SECTION
1 You must take all reasonable steps to make sure the PETS certificate , Certificate for treatment against parasites and Pet passport are not lost or stolen.
2 You must report the loss or theft of the PETS certificate,Certificate for treatment against parasites or Pet passport within 24 hours of discovering it missing to the Police and obtain a Police report. If the loss or theft occurred on a ship, aircraft, train or coach you must report the loss to the operator and obtain a report.
3 You must take all reasonable steps to find or recover the missing PETS certificate , Certificate for treatment against parasites or Pet passport .
How to claim
Fill in the claim form and send it with;
1 invoices and receipts to show the costs involved;
2 a copy of your booking invoice or other documentation to show the scheduled journey dates; and
3 where applicable a Police or Operators report.
We will not pay for this information.

Premiums are payable in four postcode zones:
Zone 1: N, NW, SW, W, WC.
Zone 2: AL, BN, BR, CM, CR, CT, DA, E, EC, EN, GU, HA, HP, IG, KT, ME, RG, RH, RM, SE, SG, SL, SM, SS, TN, TW, UB, WD.
Zone 3: AB, B, BA, BD, BS, BT, CA, CB, CH, CO, CW, DD, DE, DY, EH, FK, FY, G, GL, GY, HD, HG, HU, HX, IP, JE, KY, L, LA, LS, M, MK, ML, NE, NG, NN, NR, OL, OX, PA, PE, PO, PR, S, SK, SN, SO, SP, TA, TR, WF, WN, WV.
Zone 4: BB. BH, BL, CF, CV, DG, DH, DL, DN, DT, EX, HR, HS, IM, IV, KA, KW, LD, LE, LL, LN, LU, NP, PH, PL, SA, ST, SY, TD, TF, TQ, TS, WA, WR, WS, YO, ZE.