Contracting out of SERPS
I have a personal/private pension. The reason I transferred my pension plan from was to benefit from lower fees, as per a review from an independent financial advisor.
However, I have since received a letter in June 2014, telling me that although I requested to contract out of SERPS in 2007 and they wrote to me to confirm they had done this. They are now saying that this action was not completed and have asked me to complete forms and provide further information to initiate whether they need to compensate me for not contracting me out of SERPS when I originally requested.
Failure to act on instructions