Perfect service, perfect product
Friends Life have got to be one of the easiest companies to deal with. Applying on line takes only a short time, and everything you need is clearly labelled, not in industry language, which you cannot understand. The product is good and looks to be high on the market leaders' table. Customer service is excellent, but the problem I find is that every transaction seems to lead to several letters. One single payment resulted in six letters!
Customer service, ease of dealing
Too many letters