from 15 ratings
15 customers rated their Friends Life pension as 3.8 out of 5 in our Consumer Finance Awards and Reviews.
Customer Service
Flexibility & Fairness
Product Features
Value For Money

Pensions are long term investments. You may get back less than you originally paid in because your capital is not guaranteed and charges may apply.

 Number of FundsMinimum InvestmentEthical FundsAMC 
SingleMonthlyAnnual
Friends Life
The Personal Range IPP
62
funds
£1,000£100
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0.7%
Friends Life
The Personal Range IPP PTP
62
funds
---
£100
---
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Friends Life Pension Reviews

Perfect service, perfect product

by markkm, 1 day ago
Customer service, ease of dealing
Too many letters
Recommended by markkm

Friends Life have got to be one of the easiest companies to deal with. Applying on line takes only a short time, and everything you need is clearly labelled, not in industry language, which you cannot understand. The product is good and looks to be high on the market leaders' table. Customer service is excellent, but the problem I find is that every transaction seems to lead to several letters. One single payment resulted in six letters!

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


Friends life pension with my work

by b1rd13, 1 week ago

I would not recommend. Although this may be because of the company I work for, the pension I have has moved to 3 different companies in around 5-6 years. This leaves me wondering why and if there is a problem with them. I feel that the pension plan would have been left with them if it was good, but with it moving makes me wary of them...

Customer Service:
Average, could be better
Flexibility & Fairness:
Average, could be better
Product Features:
Average, could be better
Value For Money:
Average, could be better


Friends Life pension

by ianfri, 1 month ago
self adminstered
unnecessarily moronic switching process

I have a Private Pension with Friends Life which has accumulated from Contracted Out of SERPS contributions and some FSAVCs.

I moved this fund from an abysmal 'With Profits' (!) fund at Standard Life which had not performed well.

FL charged a very high set up fee of 5% which I resented but couldn't really find any better. Ongoing management charges are quite low though, which does help as these compound over 15-20 years.

Switching funds in my overall investements is free but is a shambolic and unsatisfactory process where I have to define new percentages (not gross sums) of each fund and thes ehave to rounded to 1%, meaning you cannot exactly preserve the existing ones without some adjustment. Also you effectively need a separate spreadsheet to evaluate the new profile. All I was actually doing was effectively switching out of 2 cash funds into 2 equity funds, but that was not directly possible as you had to use the ridiculous process described. I was on a train and the call dropped over 20 times and every call had to be restaarted form the bginning with a different operator, security etc as none of the callbacks were working.

Customer Service:
Average, could be better
Flexibility & Fairness:
Poor, could be greatly improved
Product Features:
Average, could be better
Value For Money:
Average, could be better


Friends Life Pensions

by Gwyny, 1 month ago
Recommended by Gwyny

Friends Life keep you updated regularly in writing about your pension. This is useful information so that you always know what is going on. They sponsor the tour of Britain cycle race which went through my home City of Bristol this year. It even went down my road which was great to see for real. They are well established so that I feel secure for the future.

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


Pension? It's a Government backed money box

by brianc6, 1 month ago

I have a pension with this company via my previous employer and paid into it for about 6 years but since my redundancy, it has been in abeyance. It is difficult to be positive because until the pension matures I may be mistaken in my opinions of it's worth. Basically you pay money in, you get a pension at the end of it and get a return which MAY equate to the forecast. Until this happens it is a bit difficult to judge the company based on the deathless prose of their annual report!

Customer Service:
Average, could be better
Flexibility & Fairness:
Average, could be better
Product Features:
Average, could be better
Value For Money:
Average, could be better


Friendslife Pension

by kenmil, 27 Jun 2013
adequate performance to date
no negatives
Recommended by kenmil

Pension through my Employer. Friendslife appears to be performing adequately, and should provide a reasonable retirement income/pension

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


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