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Satisfactory2.5(2 ratings)

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Reviewed by: jimbabob

I recently had to make a claim for my motorbike, so googled them to get the claims telepohone number. I instan...

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Does Markerstudy provide your motorbike insurance policy?

Tell us what you think of them because it will help others.

Compare Markerstudy Motorbike Insurance

This comparison includes motorcycle insurance policies for this company.

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Markerstudy Motorcycle Insurance Policy
Foreign trip cover
Standard
Foreign trip max
30 days
Helmet and clothing cover
No
Helmet and clothing limit
-
UK breakdown cover
No

Markerstudy motorbike insurance reviews

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Does Markerstudy provide your motorbike insurance policy?

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08/02/13

Recommended

Markerstudy - Very helpful

I recently had to make a claim for my motorbike, so googled them to get the claims telepohone number. I instantly saw the review site come up, and thought that I was in for a nightmare experience.

I rang the claims line number, and must admit that it took a little while to get through, however once I got through the claims team were really helpful. My claim was pretty simple, as I had clipped the kurb and come off, therefore It was my fault.

The claim was dealt with really quickly and payment within a month or two. Although they have a bad reputation, there are many other insurance companies with similar issues, so I am happy to continue on with them.

Helpful team

Long phone delay

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

30/08/12

Do not use Markerstudy EVER

I had insured my motorbike with this company, unfortunately my motorbike was stolen out of my garage last October. It has been nearly a year, the thief has been caught and charged although the bike was never recovered. Despite going through the required motions with the police in making a statement etc and the police carrying out interviews with my neighbours, MarkerStudy claim that there is not enough information on the statement. I should point out that I have made 3 statements to the police, I physically cannot add anymore information!

A loss adjuster called out to my home and I have never felt so intimidated in my own home, I was made to feel like the crook! He wanted to take photographs, interview my neighbours etc, basically everything that the police had already done. During this interview with the said person I asked him to leave due to his demeanour. I filed a complaint with Makerstudy and asked them to refer to the police statement I had already made, eventually after 9 months they agreed to request it but then instantly dismissed it. My question is why do they need more information, are they saying the police have not done their job in a satisfactory manner?

I have contacted the Ombudsman with this complaint and today I received a reply from Markerstudy stating that I still need to make another statement. And still no sign of payment....

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does Markerstudy provide your motorbike insurance policy?

Tell us what you think of them because it will help others.