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Satisfactory2.6(5 ratings)

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Reviewed by: johnsco30

I have struggled to get any sort of loan, since landing a new job and having a good financial situation it was...

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Compare 118 118 Money Loans

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118 118 Money Personal Loan
Loan amount
£1,000 to £5,000
Representative APR
99.9% APR (£1,000 to £5,000)
Loan term
1 year to 2 years
Representative Example: The Representative APR is 99.9% APR (fixed) so if you borrow £1,500 over 2 years at a rate of 71.3% p.a (fixed) you will repay £118.88 per month & £2,853.12 in total.

118 118 Money loan reviews

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Does 118 118 Money provide your loan?

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12 Mar 2015

Recommended

Amazing! Definitely recommended

I have struggled to get any sort of loan, since landing a new job and having a good financial situation it was frustrating getting rejected by everyone because of my past! 118118 have been fantastic and would definitely recommend it to everyone! I will be going back if I ever need a loan again. The money went in within a couple of hours after my application was processed, the staff were very friendly and helpful throughout the whole process too.

Help people with a bad history

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

5 Jun 2015

Feeling apprehensive

Just submitted a loan application online when I completed it I was told I would get an email link that was over 40 minutess ago so asked for them to resend the email link and I still have not heard anything so I rang them. They are supposed to be available 24/7 but they couldn't the answer the phone.

I hope my bank account hasn't been hacked in getting scared now.

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

29 Mar 2015

Recommended

I thought it was too good to be true... but

I was extremely surprised with how easy and quick it was to get a loan from 118 118. I applied, half expecting to be rejected like I was from my bank. Although I did have other options and the means to pay the money back, 118 118 gave me the most straightforward service and I needed the money as soon as possible.

Once my application had been approved, I received a text message to call 118 118 which I did straight away. I went through a mini interview with a very cheerful and helpful advisor who explained everything so clearly to me and advised me to send some supporting documents. I loved the fact that they seemed just as eager to speed up my loan application and get me the money. Everything was electronic, all I needed was to take a picture of the documents over the phone and send it to them, there was no need for paperwork, which saved a whole lot of time.

I had the money in my account the same day, even though I expected it to be the following day since I applied quite late (just before they closed on a weekend). To sum it up, I highly recommend 118 118 money if you're looking for a loan you can pay off over one/ two years. Although they do have higher interest rates, I personally feel that the overall service, speed and efficiency I experienced, made up for it.

I will definitely consider doing business with them again if they keep up this great service.

Quick, easy and they seem to keep their promises.

High interest rates

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

3 weeks ago

Approach with Caution!

This company took all my details, just noticed they have taken £1.oo from my account for absolutely nothing, be aware of this! If you are applying for a loan read all the small print, imagine how much they are making taking £1 for every enquiry, not even applying for a loan just an enquiry? Read all reviews and approach with caution £1 is not much but imagine how many people enquire? that certainly adds up.

take money for nothing

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

2 months ago

Customer service

I have a loan with this company and sorting it out was easy, but that is all that is.

I asked for a settlement figure as I needed it for a financial meeting, I needed this in the form of a letter. I was told that I needed to email the customer service which I did I was told I needed to pay £10 for this letter. I didn't hear anything from them so I decided to ring them on a Saturday, fatal error the customer service people who I needed don't work on the weekend. The system to process the payment online does not process on a weekend.

I wanted to complain about the fact I have not heard from the company since I wrote my email, again the complaints person does not work on a weekend. So I have learnt that even though you still have a life. If you were the one that they wanted to get hold of, you would be called morning noon and night. If you want to get them to do something it is a totally different story. The person I was talking to on the phone was not very helpful as all she really kept say was let me put you on hold while I check with my co-worker.

Overall, I wouldn't recommend this company.

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does 118 118 Money provide your loan?

Tell us what you think of them because it will help others.