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Excellent4.2(15 ratings)

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Reviewed by: julbr

Don't touch this company. My father has recently gone into a care home, the phone bill being in his name. To ...

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Does Post Office provide your landline deal?

Tell us what you think of them because it will help others.

Compare Post Office Landlines

This comparison includes landline packages for this company.

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  • Cheapest daytime UK calls
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  • Cheapest monthly line rental
  • Cheapest monthly cost
Post Office The HomePhone Anytime
Contract length
12 months
Daytime calls UK
Inclusive
Evening calls UK
Inclusive
Weekend calls UK
Inclusive
Monthly line rental
£16.99
Monthly call plan
£7
Post Office The HomePhone
Contract length
12 months
Daytime calls UK
10p/min
Evening calls UK
1p/min
Weekend calls UK
Inclusive
Monthly line rental
£16.99
Monthly call plan
£0

Post Office landline reviews

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Does Post Office provide your landline deal?

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5 months ago

Apalling customer service

Don't touch this company. My father has recently gone into a care home, the phone bill being in his name. To make things easier for my mum who has just come out of hospital after suffering heart failure we filled in the direct debit instruction on the back of the bill. Having heard nothing further we assumed they has collected the amount owing. Two months later someone rang from the post office but they refused to speak to my mum or myself and wouldn't even say why they were ringing. Two days later a letter arrived saying the final bill had been ignored and that contact should be made within 48 hours to pay the bill, threatening bailiffs, etc. A final bill had never been sent. On ringing the contact number an automated message said calls from the number had been barred. The advisor again refused to speak to me or my mum and said I would have to get power of attorney!! They would not even tell me how much was owing or allow me to pay! They said they had no conscience about leaving an elderly vulnerable person with no phone service as long as they were complying with data protection act! Both the advisor and a supervisor had not one ounce of compassion and just quoted data protection like parrots. This 45 minute call left me and my mum in tears. I am disgusted and the service will be transferred to another provider asap. Avoid the post office like the plague.

totally appaling company to deal with.

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

15/02/12

Recommended

Post Office telephone contract

Having family in South Africa and the Netherlands, I am totally thrilled to be able to phone them for free on weekends! As long as I spend under 59 minutes on the phone with them, the phonecall is free! I always hang up before the 59 minutes and call them back so we can talk longer. Because it is free, I get to phone them regularly and sometimes the phonecalls are shorter because we have nothing new or interesting to say!! There are a load of other countries that you can phone for free on weekends.

Free landline international calls on weekends

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

27/06/13

Recommended

Part of phone and broadband package

Best available option in my area. Always reliable and don't put up prices every 5 mins like other providers (BT).

reliable and reasonable

not the cheapest but am limited by area

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

31/12/12

Recommended

Post Office HomePhone

Excellent customer service and had a working landline ahead of schedule. Best thing is they offer FREE International and UK mobile calls at weekends - 6.00pm Fri to 6.00am Mon.

Excellent product at a great price

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

08/07/13

Recommended

post office provide great service

Great customer service

tariff

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does Post Office provide your landline deal?

Tell us what you think of them because it will help others.