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Good3.6(55 ratings)

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Reviewed by: veroayme

We suffered a flood from a burst mains water pipe in April 2012. We suffered endless delays in the handling of...

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Does esure provide your home insurance policy?

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Compare esure Home Insurance

This comparison includes home insurance policies for this company.

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esure Home Insurance
Discounts
Up to 45% no claims
Maximum buildings cover
-
Maximum contents cover
£200,000
Cover per valuable
Up to £1,500
esure Home Insurance
Discounts
Up to 45% no claims
Maximum buildings cover
Unlimited
Maximum contents cover
-
Cover per valuable
-

esure home insurance reviews

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Does esure provide your home insurance policy?

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18/12/12

Esure should hold 'worst ever insurance' title!

We suffered a flood from a burst mains water pipe in April 2012. We suffered endless delays in the handling of the case by Cunningham Lindsey and Cunningham Lindsey Surveying Services who were appointed by Esure. Excuses ranged from several unplanned absence from office to sick leave to annual leave etc... After months of dealing with unresponsive people we raised an internal complaint and finally agreed a payment figure. This was 4 weeks ago and we still haven't seen a penny although the cheque was due to be issued ASAP. They don't even bother to provide excuses this time.

Total lack of customer service and endless excuses

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

30/04/12

Esure home Insurance

Beware- do not insure with Esure. They do not pay out and even void insurance which means your chances of getting insurance in the future is grim.

They get you on a technicality whether you're over or under insured for your contents, after making a claim. Have a look online at the honest people who've suffered through this tactic.

I've been with them for 3 years but am changing as soon as it runs out in July.

Be warned!!!

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

04/03/12

Recommended

ESure buildings and contents insurance- comprehensive and simple

I recently switched building and contents insurance to ESure in order to save some money in these tough times. The cover is easy to understand, with optional extras such as accidental damage available at transparent prices. The cover itself is of a higher level than I had previously held, however it was also cheaper....even when paying by monthly direct debit My documentation arrived quickly and was written in plain English Overall- a very satisfied customer!

Comprehensive and easy to understand cover with optional extras

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

02/07/13

Recommended

Esure - reasonably priced and decent cover

Thankfully, I've not so far had to call on them so no idea what their customer service is like - but the cover is reasonably priced and doesn't appear to have any more lacunae than other home insurance products.

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

27/01/14

Recommended

esure home insurance

The big test for any insurance policy is how any claims are handled,after getting my insurance from esure I was dismayed by the bad reviews given by some people, but in Dec 2013 I had a leak in my roof causing damage to a ceiling, a display cabinet and walls. The assessor visited me within 1 week , on 27- 12- 13 after calling me on boxing day,and I had a cheque in the post in just over a week.1st class service from start to finish.......bbqman

Prompt and efficient service from the initial call to the conclusion

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does esure provide your home insurance policy?

Tell us what you think of them because it will help others.