from 18 ratings
18 customers rated their Policy Expert home insurance as 3.8 out of 5 in our Consumer Finance Awards and Reviews.
Customer Service
Flexibility & Fairness
Product Features
Value For Money
Policy Expert Home Insurance
Maximum CoverDiscountsCover Per Valuable
Buildings: up to £1,000,000
Contents: up to £100,000
Online: 0%
No claims: varies
up to £2,000
You could fix your Home Insurance premium for 2 years, so instead of it going up next year, it can stay at the same low price!

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Policy Expert Home Insurance Reviews

Policy Expert Home & Contents Insurance

by Vidsgirl, 16 Feb 2012
Reasonably priced and fixed for two years
Recommended by Vidsgirl

Having to make cutbacks where we can, received a mailshot from policy expert for House and contents insurance cover. I phoned and spoke to a really friendly girl and sorted out the cover I needed, saving me ?161 on the renewal quote I had from my existing insurer. Ok it is a no frills policy but it does the main job and could be tailored to my particular needs. Plus the price is fixed for two years, providing there are no changes or claims during the first year.

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Good, I'm happy
Value For Money:
Excellent


policy expert home insurance

by jack13, 4 Jul 2013
cheap
dont knowqualityh of claims process
Recommended by jack13

Cant fault itf really, although not had to claim, so dont know quality of such.
If you are looking for good cover at a very competitived price, then why not

They hold thed second year price (assuming no claims), and you can get them to redduce even that

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Good, I'm happy
Product Features:
Good, I'm happy
Value For Money:
Good, I'm happy


Policy Expert is good value for home insurance

by angela88, 24 Jun 2013
Good value
Little known
Recommended by angela88

Good value - though I have never made a claim so I do not know what their customer service is like in the event of a claim.

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


Policy Expert, Great Price, Great Service

by Priceless, 18 Jun 2013
Great Customer Service
Recommended by Priceless

Buying online became a pleasure when dealing with Policy Expert, I've already recommended friends and family who've taken up a policy.
Positive recommendations also lead to High Street shopping Vouchers as an added gift!

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


Policy Expert not entirely confident in them

by stevea13, 18 Jun 2013
decent initial quote
not convinced by customer service

Got a decent quote first time round but not entirely comfortable with them. will probably change next year

Customer Service:
Average, could be better
Flexibility & Fairness:
Average, could be better
Product Features:
Average, could be better
Value For Money:
Good, I'm happy


Policy Expert home insurance

by zibbo, 26 Feb 2012
Value for money
Recommended by zibbo

When I came to renew my home insurance, this company was top or nearly top of two price comparison sites and I got nearly 40% cashback through a cahsback website. I phoned them (freephone number) check details and the service was excellent.

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


Police expert - dire customer service DANGER KEEP AWAY!

by Motom, 18 Feb 2014
Cheapest on a comparison website
Dire customer service, 2 weeks to deal with claim/rude staff/time hold

Spent 2 days trying to get through to customer services. Then when finally got through told they would call me back. Waited the whole day and not call back so I had to ring again. Then on hold for 5 minutes. Finally got through and was told my claim for a lost phone would take 2 weeks but they had to ring me back in 24 hours to process my claim. This is the first time I have selected a cheaper company via a comparison website...and the LAST. BE WARNED THE CHEAPEST IS Not NECESSARILY THE BEST.

Customer Service:
Terrible
Flexibility & Fairness:
Terrible
Product Features:
Terrible
Value For Money:
Terrible