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Good3.4(21 ratings)

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Reviewed by: amariposa

I paid them in November 2014 and was promised 50 in M&S vouchers as an incentive in the price. 5 months la...

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Does Policy Expert provide your home insurance policy?

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Compare Policy Expert Home Insurance

This comparison includes home insurance policies for this company.

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Policy Expert Home Select Home Insurance (Comparison Site)
Discounts
-
Maximum buildings cover
-
Maximum contents cover
£75,000
Cover per valuable
Up to £2,000
This is an insurance broker.
Policy Expert Home Plus Home Insurance (Comparison Site)
Discounts
-
Maximum buildings cover
-
Maximum contents cover
£100,000
Cover per valuable
Up to £2,000
This is an insurance broker.
Policy Expert Home Select Home Insurance (Comparison Site)
Discounts
-
Maximum buildings cover
£500,000
Maximum contents cover
-
Cover per valuable
-
This is an insurance broker.
Policy Expert Home Plus Home Insurance (Comparison Site)
Discounts
-
Maximum buildings cover
£750,000
Maximum contents cover
-
Cover per valuable
-
This is an insurance broker.
Policy Expert Home Protect Home Insurance (Comparison Site)
Discounts
-
Maximum buildings cover
-
Maximum contents cover
£75,000
Cover per valuable
Up to £2,000
This is an insurance broker.

Policy Expert home insurance reviews

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Does Policy Expert provide your home insurance policy?

Tell us what you think of them because it will help others.

02/04/15

Policy Expert has inept staff

I paid them in November 2014 and was promised 50 in M&S vouchers as an incentive in the price.

5 months later I am still waiting for the voucher, despite writing to them on many occasions. I've only had a few inadequate replies from inept staff.

I've never had problems with other insurers who are upfront and do not deceive you. You should avoid these insurers who phone you up and make you offers that seem good as you will have the aggravation of continuously trying to contact them and getting a different answer each time.

Do not do as they promise

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

18/02/14

Policy Expert - dire customer services - keep away

I spent 2 days trying to get through to customer services. Then when I finally got through I was told they would call me back. I waited the whole day with no call back so I had to ring again. Then I was on hold for 5 minutes. I finally got through and was told my claim for a lost phone would take 2 weeks but they had to ring me back in 24 hours to process my claim. This is the first time I have selected a cheaper company via a comparison website and it will be the last. Be warned, the cheapest is not necessarily the best.

Cheapest on a comparison website

Dire customer service, 2 weeks to deal with claim/rude staff/time hold

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

16/02/12

Recommended

Policy Expert home and contents insurance

Having to make cutbacks where we can, I received a mailshot from policy expert for house and contents insurance cover. I phoned and spoke to a really friendly girl and sorted out the cover I needed, saving me 161 on the renewal quote I had received from my existing insurer.

It is a no frills policy but it does the job and could be tailored to my particular needs. Plus the price is fixed for two years, providing there are no changes or claims during the first year.

Reasonably priced and fixed for two years

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

24/06/13

Recommended

Policy Expert is good value for home insurance

They are good value, although I have never made a claim so I do not know what their customer service is like in the event of a claim.

Good value

Little known about their claim process

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

18/06/13

Policy Expert - not entirely confident in them

Got a decent quote first time round but I'm not entirely convinced by their customer service. I will probably change next year.

Decent initial quote

Not convinced by customer service

3
Satisfactory
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does Policy Expert provide your home insurance policy?

Tell us what you think of them because it will help others.