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Good3.3(21 ratings)

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Reviewed by: caswal1

I would have given them a rating of no stars, but there wasn't a box for that. The reason is that in my experi...

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Does John Lewis Insurance provide your home insurance policy?

Tell us what you think of them because it will help others.

Compare John Lewis Insurance Home Insurance

This comparison includes home insurance policies for this company.

sorted by:

Most popular

  • Most popular
  • Maximum buildings cover
  • Maximum contents cover
  • Highest cover per valuable
John Lewis Insurance Plus
Discounts
Up to 20% online
Maximum buildings cover
-
Maximum contents cover
£75,000
Cover per valuable
Up to £3,000
Items over £3k can be specified.
John Lewis Insurance Essential
Discounts
Up to 20% online
Maximum buildings cover
-
Maximum contents cover
£50,000
Cover per valuable
Up to £3,000
Items over £3k can be specified.
John Lewis Insurance Premier
Discounts
Up to 20% online
Maximum buildings cover
Unlimited
Maximum contents cover
-
Cover per valuable
-
Items over £3k can be specified.
John Lewis Insurance Premier
Discounts
Up to 20% online
Maximum buildings cover
-
Maximum contents cover
Unlimited
Cover per valuable
Up to £3,000
Items over £3k can be specified.
John Lewis Insurance Essential
Discounts
Up to 20% online
Maximum buildings cover
£400,000
Maximum contents cover
-
Cover per valuable
-
Items over £3k can be specified.

John Lewis Insurance home insurance reviews

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Does John Lewis Insurance provide your home insurance policy?

Tell us what you think of them because it will help others.

26/01/16

Be Wary, be Very Wary

I would have given them a rating of no stars, but there wasn't a box for that. The reason is that in my experience John Lewis Insurance is worse than worthless. Most insurance is okay until you make a claim, and that is when I found John Lewis Insurance wasn't worth the paper it was printed on. One tends to trust the name John Lewis. In this case it is a big mistake. In all policies there is fine print, and fine print is always open to interpretation, and John Lewis's interpretation is 'you're not covered'. Don't believe the sales promises. Again in my experience they will assure you that you are covered for almost everything. But ask for confirmation in writing and you tend to get a different story. Query any clause in the policy booklet that isn't perfectly clear. In my experience you'll find that you are only covered for things that you are never likely to claim for. And if you complain, they will tell you to go to the Ombudsman, which is a supposedly independent organisation, but is financed by insurance companies and other financial service providers, and does a wonderful job of protecting their interests and further wasting your time - read the reviews it gets if you don't believe me. Most of us have had good experience with John Lewis stores. Unfortunately the good service does not extend to their insurance.

Can't think of any.

It's simply worthless

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

15/07/15

Recommended

John Lewis Home Insurance

My Hall ceiling fell down due to a water tank leak. Telephoned John Lewis Home Insurance, They arranged for a plumber to repair leak, arrived and repaired within 2 hours of call. I sent photographs of damage and 2 quotes for repairs and within a week payment all sorted out. Just waiting for workman to come and do repairs now. Brilliant Service from start to finish J Marsh

Friendly efficient Staff who really cared about the customer

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

12/08/15

Freezer contents claim

I claimed for the contents of my freezer, which were spoiled when our fridge broke down. It was covered by our John Lewis Home Insurance. They used every loophole available to avoid paying my claim. A Sunday newspaper have taken an interest in this claim, they are publishing an expose of home insurance companies that avoid paying out at any cost this autumn.

friendly when paying money

unfriendly when paying money out

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

04/07/13

Recommended

John Lewis Home Insurance

Seems to cover everything - though the excess was large when they fixed a broken window - would have been cheaper to have used a local firm and paid for it myself!

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

03/07/13

Recommended

John Lewis Insurance - making insurance simple

Customer Service is first class and the policy we have is comprehensive and a great price. Cannot fault it

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does John Lewis Insurance provide your home insurance policy?

Tell us what you think of them because it will help others.