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Good3.9(179 ratings)

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Reviewed by: steel42

Totally fed up waiting on phone this morning for 36 minutes trying to get through to claims line...gave up in ...

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Does Direct Line provide your home insurance policy?

Tell us what you think of them because it will help others.

Compare Direct Line Home Insurance

This comparison includes home insurance policies for this company.

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Most popular

  • Most popular
  • Maximum buildings cover
  • Maximum contents cover
  • Highest cover per valuable
Direct Line Total Response
Discounts
-
Maximum buildings cover
-
Maximum contents cover
-
Cover per valuable
-
Cover against problems with heating systems, plumbing, drains, electrics & security (up to £1,000 worth of cover per call-out)
Direct Line Response
Discounts
-
Maximum buildings cover
-
Maximum contents cover
-
Cover per valuable
-
Cover against problems with heating systems, plumbing, drains, electrics & security (costs included up to the first hour's labour).
Direct Line Home Insurance Plus
Discounts
Up to 35% online
Maximum buildings cover
-
Maximum contents cover
£100,000
Cover per valuable
Up to £4,000
Direct Line Home Insurance
Discounts
Up to 35% online
Maximum buildings cover
£1,000,000
Maximum contents cover
-
Cover per valuable
-
Direct Line Home Insurance
Discounts
Up to 35% online
Maximum buildings cover
-
Maximum contents cover
£50,000
Cover per valuable
Up to £2,000

Direct Line home insurance reviews

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Does Direct Line provide your home insurance policy?

Tell us what you think of them because it will help others.

17/02/14

Home insurance storm damage claim

Totally fed up waiting on phone this morning for 36 minutes trying to get through to claims line...gave up in the end. This is the third time I have tried in a week...appalling service...sent off letter of complaint, but doubt it will be answered. What can I do to get my claim seen to?

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

17/07/13

Recommended

Direct Line Home Insurance Plus covers it all !

Comprehensive house and contents cover, plus home emergency cover, and free family travel insurance thrown in. And not too difficult to deal with when you claim.

It covers more than most.

|Not the cheapest, but you get what you pay for.

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

19/06/13

Recommended

Direct Line Home Insurance

Only had this a couple of months but went with them as they seem to cover a lot more than previous insurer for half the price.

Lots covered on policy

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

23/02/12

Recommended

Direct line home insurance

Very good value for money especially as we have had previous claims. No hidden costs or agendas what they say is what you get!!

Good value for money

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

17/02/12

Recommended

Direct Line Home Insurance

I've been insured with Direct Line Home Insurance for several years now, they still come out the cheapest quote despite having made a couple of claims in the past. All policies are managed online and even claims can be made online. The first claim I made was for bikes that were stolen outside my flat, there was zero excess on the policy and the bikes were replaced with brand new ones very quickly and delivered to my door. The second was when my iphone was stolen, there was a ?50 excess on this one but the cheque was sent promptly and I managed to pick up a new sealed one on ebay so didn't loose out over having to pay the excess. All in all, the staff are wonderful and helpful, they don't quibble and fight over paying out for a claim, I feel like they are on my side and will be insuring with them for many years to come.

Zero hassle when claiming

Can't think of one!

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does Direct Line provide your home insurance policy?

Tell us what you think of them because it will help others.