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Good3.3(28 ratings)

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Reviewed by: nomadic

The big banks could learn a thing or two from Pru Health's excellent customer perks. Their member's website is...

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Does Vitality provide your health insurance policy?

Tell us what you think of them because it will help others.

Compare Vitality Health Insurance

This comparison includes health insurance policies for this company.

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Vitality Health Insurance
Hospital options
Limited, standard, London upgrade
Cover options
Treatment only, mid-range & comprehensive cover
Policy benefits
GP helpline, NHS cashback & up to 65% no claims discount

Vitality health insurance reviews

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Does Vitality provide your health insurance policy?

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08/12/14

Recommended

Excellent customer perks

The big banks could learn a thing or two from Pru Health's excellent customer perks. Their member's website is very clearly laid out and fresh looking. It is easy to navigate and they make it very clear where you go to find what information.

The perks are health related but chosen very well and are relevant to types of customers that are likely to want to take care of their health.

I would like to see them broaden their selection of gyms as not everyone can afford the cost of Virgin Active gym memberships even after a discount.

Excellent perks

The selection of gym discounts are limited

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

29/10/14

Recommended

Pruhealth and Vitality

They offer probably the best private health insurance on the market. They provide excellent customer service and a whole string of benefits including money back just for not smoking (it's a terrible habit anyway).

The cover includes all the top hospitals and there is no quibble when it comes to claims either. Contact PruHealth (now known as Vitality) for a reasonable quote for peace of mind and health care directly from their website. You will love all the fringe benefits.

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

21/11/14

Recommended

Almost perfect but they need chasing sometimes

Pru Health (now known as Vitality) have been our insurers for a number of years. Their prices are possibly not the cheapest, but their level of cover is superb.

We have an all singing, all dancing cover policy but I believe you can select options to have less cover if you would rather. It can be a little frustrating getting through to them sometimes and one of my claims took ages to settle - it was not queried, they were just slow.

We are supposed to get cashback every year, but that never comes without a lot of chasing.

The level of cover they can provide

They are sometimes quite slow

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

15/10/14

Recommended

I've only just taken out an account, but so far so good!

I recently took out a PruHealth (now known as Vitality) account as I was attracted towards the member benefits they offer such as the free cinema tickets and half price Virgin Active membership. I opted for a very basic level of cover so that I could benefit from these 'perks'.

The customer service in getting signed up was excellent and they were very thorough with all the information they needed in order to make my quote as accurate as possible.

I haven't benefitted from any of the perks yet as it's early days, so a little early to say how good these or whether they're worth it, but for £20 odd a month, you can't complain!

Great member perks

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

25/11/14

Recommended

Brilliant - They were fast to pay out and did not quibble

I've had brilliant service. Vitality were very understanding and quick to send out my claim forms.

They checked I had received them and offered to help me complete the claim form if I had trouble understanding the questions.

I have used them on 2 separate occasions now and have not had any problems either time. The invoice gets sent direct to Pru Health, so with the exception of the excess you don't have to get involved with the invoicing and bills.

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does Vitality provide your health insurance policy?

Tell us what you think of them because it will help others.