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Good3.8(92 ratings)

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Reviewed by: sfsfd

I joined FirstUtility because at the time they offered the best deal for my needs. They promptly discontinued ...

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Compare First Utility Energy

This comparison includes energy tariffs for this company.

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  • Lowest average yearly cost
  • Highest average yearly saving
First Utility First Fixed June 2017
Tariff type
Electricity
Rate type
Fixed until 30th June 2017
Average yearly cost
£419
Average yearly saving
£184
A £30 per fuel exit fee applies if you leave this tariff early.
First Utility First Fixed June 2017
Tariff type
Dual fuel
Rate type
Fixed until 30th June 2017
Average yearly cost
£779
Average yearly saving
£513
A £30 per fuel exit fee applies if you leave this tariff early.

First Utility energy reviews

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Does First Utility provide your energy tariff?

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7 Jul 2015

Price not bad but not worth switching for awful customer service

I joined FirstUtility because at the time they offered the best deal for my needs. They promptly discontinued the tariff I was on to one equivalent to my previous energy company. left FirstUtility a year ago and despite contacting the home movers department and giving them my final meter readings, I continued to be billed and even threatened with damaged credit ratings by an external agency. I have spent many hours queueing or on hold, listening to the same 30 seconds of dreadful music on a loop, to be falsely assured that the problem will be resolved. FirstUtility staff frequently deny what is written in my records (until at my insistence they eventually acknowledge what is written on their own computer), and never follow with promised actions. I am still waiting for my account to be closed. If I knew this utilities company would be so unprofessional, I would not touch them with a bargepole.

easy to join

impossible to leave!

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

3 Jul 2013

Recommended

First utility electricity

Switched earlier this year to dual fuel tariff. See comments re Gas tariff. I estimate savings of £25 per month

Cheaper than previous supplier

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

18 Jun 2013

First utility Gas & Electric

Seems to be a reasonable company to deal with, though I've not had to contact them very often. They offered a 2 year fixed price deal which is why I signed up.

3
Satisfactory
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

14 Jun 2013

Recommended

A new kid on the block but worth a look

Decided to go for their cheapest offering fixed until 31/12/13. Handy to only pay for what you use rather than set monthly DD although that does sometimes appeal.

Pay for what you use every month

Customer service could be slicker

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

3 Jul 2013

Recommended

First utility gas

I switched earlier this year to a dual fuel fixed rate until 2014. Everything is done online including a monthly meter reading. As long as the rate remains competitive I am happy to stay with them

Managed online

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does First Utility provide your energy tariff?

Tell us what you think of them because it will help others.