Good3.8

75% of customers recommended from 48 ratings

First Utility is an independent UK energy provider that offers dual fuel, gas and electricity tariffs for individual customers and businesses. They offer four tariffs that you can choose from including a range of fixed rate periods and a variable rate tariffs that could go up or down, but allow you to switch whenever you want. You can find out if your home can receive First Utility electricity by entering your post code on their website.

Compare First Utility Electricity

First Utility iSave Fixed August 2017 Electricity only
Rate Type
Fixed Until 31st Aug 2017
Average Yearly Cost
£451
Average Yearly Saving
£152
A £30 per fuel exit fee applies if you leave this tariff early.
First Utility iSave Fixed October 2016 Electricity only
Rate Type
Fixed until 31st October 2016
Average Yearly Cost
£453
Average Yearly Saving
£150
A £30 per fuel exit fee applies if you leave this tariff early.
First Utility iSave Fixed September 2018
Rate Type
Fixed until 30th September 2018
Average Yearly Cost
£525
Average Yearly Saving
£78
A £30 per fuel exit fee applies if you leave this tariff early.

Correct as of: 31/08/2015.

Source: energyhelpline.com
Savings calculated against the Ofgem Supply Market Indicator published on the 30th April 2015 that calculated the average household’s electricity bill for next year as £603 based on an annual usage of 13,500 kWh pa of gas and 3,200 kWh pa of electricity.

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First Utility Electricity Reviews

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Got a First Utility electricity tariff? Tell us about your experience because it will help others. Add a review.

Price not bad but not worth switching for awful customer service

Poor

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

I joined FirstUtility because at the time they offered the best deal for my needs. They promptly discontinued the tariff I was on to one equivalent to my previous energy company. left FirstUtility a year ago and despite contacting the home movers department and giving them my final meter readings, I continued to be billed and even threatened with damaged credit ratings by an external agency. I have spent many hours queueing or on hold, listening to the same 30 seconds of dreadful music on a loop, to be falsely assured that the problem will be resolved. FirstUtility staff frequently deny what is written in my records (until at my insistence they eventually acknowledge what is written on their own computer), and never follow with promised actions. I am still waiting for my account to be closed. If I knew this utilities company would be so unprofessional, I would not touch them with a bargepole.

easy to join

impossible to leave!

by , 1 month ago report review

First utility electricity

Good

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

Recommended by hanszinderfaan

Switched earlier this year to dual fuel tariff. See comments re Gas tariff. I estimate savings of £25 per month

Cheaper than previous supplier

by , 3 Jul 2013 report review

First utility electric

Satisfactory

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

You have to read your meter monthly, which can be inconvenient

Pricing

Having to read meter monthly

by , 9 Jul 2013 report review

First utility v?

Good

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

Recommended by dereksa25

good annual cashback

good price

by , 3 Jul 2013 report review

First Utility energy supplier

Good

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

Recommended by tina48

Able to access my account & give readings online.

by , 3 Jul 2013 report review

first utility electricity

Good

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

Recommended by PTopp

switched on advice of martin lewis energy club

cheapest option for me

they still want paying

by , 3 Jul 2013 report review

First utility online

Excellent

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

Recommended by Nakattack

Cheapest option on comparison website we have dual fuel from then so get an extra discount

Online account

by , 2 Jul 2013 report review

First Utility Energy

Satisfactory

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

OK so far but I've only been with them for 2 months

Ability to change direct debit amount online

Virtualy impossible to contact by phone

by , 30 Jun 2013 report review

First Utility does what it is supposed to do, provide electricity

Good

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

Recommended by tomro61

Came top for cost on web search has fixed prices as gas and does what it says ,provides electricity.

Fixed price as with gas and supplies our electricity

Bit remote for customer contact

by , 27 Jun 2013 report review

first utility dual gas and electric supplier

Satisfactory

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

good prices at the start but like the other main suppliers keep increasing the prices

value but reducing the same as the gas

customer service

by , 27 Jun 2013 report review

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