from 47 ratings
47 customers rated their First Utility electricity as 3.8 out of 5 in our Consumer Finance Awards and Reviews.
Customer Service
Flexibility & Fairness
Product Features
Value For Money
First Utility iSave Fixed November 2015 Electricity only
Tariff TypePrice PromiseManage OnlineAnnual Average CostAverage Annual Savings
FixedFixed Until 30/11/2015yes£462£112

Correct as of: 20/10/2014.

Source: energyhelpline.com
Typical bills are for default standard tariffs for customers paying by quarterly cash and cheque without prompt payment discounts. Average usage 13,500 kWh pa of gas and 3,200 kWh pa of electricity. Cheapest tariffs are monthly direct debit.

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First Utility Electricity Reviews

First utility electricity

by hanszinderfaan, 3 Jul 2013
Cheaper than previous supplier
Recommended by hanszinderfaan

Switched earlier this year to dual fuel tariff. See comments re Gas tariff.
I estimate savings of £25 per month

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Good, I'm happy
Product Features:
Good, I'm happy
Value For Money:
Good, I'm happy


First Utility offered the best rate for a fixed term when I was looking last year.

by willstain, 27 Jun 2013
Cheapest on the market when I looked last year.
If you'd prefer to pay the same each month then it's not for you.
Recommended by willstain

You only pay for what you use each month as you email them the reading, this avoids over payments and refunds etc. If you don't send a reading they estimate that month and you will then be back in sinc the next month with your actual reading.

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


First Utlity No problems with supply or price just slow with any refunds

by mcathe, 22 Jun 2013
good price and service
refunds take for ever
Recommended by mcathe

Quite efficient in providing sevice at a reasonable price

Customer service always polite but refund section not up to the mark

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Average, could be better
Product Features:
Excellent
Value For Money:
Good, I'm happy


A new kid on the block but worth a look

by mikejparks, 14 Jun 2013
pay for what you use
customer service could be slicker
Recommended by mikejparks

Good fixed deal until 31/12/13 on a Dual Fuel tariff.
Handy to only pay for what you use in the leaner months.

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Good, I'm happy
Product Features:
Good, I'm happy
Value For Money:
Excellent


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