Has your debt management company closed?
If you use a debt management plan (DMP) to repay what you owe lenders, make sure the company that set it up is still making the repayments for you.
Several debt management companies have stopped trading because the Financial Conduct Authority (FCA) has tightened regulations for them.
If the debt management company you use goes under, they could stop making your repayments.
The FCA regulates financial firms in the UK, including debt management companies. Since early 2016 these companies have needed full permission to trade from the FCA, meaning they have tighter regulations.
Debt management companies that do not apply for FCA permission or do not meet the new standards will have to stop providing DMPs and financial advice.
Start by getting advice
They can help you decide what to do next, including:
Making payments directly to your creditors yourself
Setting up a new debt management plan
Before you contact them, find out what you owe, how much you earn and what bills you pay to give them a clear idea of your financial situation.
If you do not know your total debt amount, contact all of the companies you owe money to. They can let you know the current outstanding balance on your loan, overdraft, credit card or mortgage.
Stop paying the debt management company
If you keep making payments, your money may not make it to your creditors and could be lost.
If you pay by direct debit or standing order, find out when the next payment is due and contact your bank to cancel it. You can do this by:
Phoning your bank
Logging in to your online banking
Visiting a branch
What if you have lost money?
If you have made payments to a debt management company that has gone bust you will need to contact the Financial Conduct Authority.
They will be able to give you details of the company's administrators, who will let you know what is going on and if you can get your money back.
Speak to your creditors
Once you have stopped making payments through a debt management company, you still need to keep paying your debts.
Contact the companies you owe money to as soon as possible to let them know your situation and how you intend to repay them. They may then:
Agree not to take action to recover what you owe to them, such as using debt collectors
Give you time to set up a new debt management plan
Let you make lower repayments while you organise a new DMP
Pass on details of where you can get help and advice
Find a new debt management plan
If you decide setting up a new DMP is best for you after getting advice, you can compare debt management plans here.
Once you have found the right plan, you can start using this to pay off your debts instead.
Use a DMP from a charity
Debt charities can offer DMPs that do not charge any fees.
They can deal with your creditors for you and help you set up a DMP that uses 100% of what you pay towards clearing your debts.
Choose a firm authorised by the FCA
If you use a regulated company and things go worng, you can complain through the Financial Ombudsman Service.
You can check if a company is authorised by checking the FCA's register.
Can you cancel your plan?
Yes, you can cancel a debt management plan whether:
The company that provides it has gone under
The company that provides it is still trading but you do not want to use them any more
You set it up yourself
This Citizens Advice guide explains how to cancel a DMP. You will need to continue to pay your creditors yourself or start a new debt management plan.