money.co.uk Complaints Procedure
Our Aim
We do our very best to make sure all information listed on money.co.uk is up-to-date and accurate.
We monitor and update data in our financial comparison tables daily, and thoroughly research and regularly review the information in our Deal and Guide articles so you can rely on them to get the information you need.
We also do our very best to ensure compliance with FSA data requirements and all other relevant website and privacy standards. Please see our privacy policy and terms and conditions for more information.
How to Make a Complaint
While we hope that you never have reason to complain, if you do spot any inaccuracies, omissions or oversights in the data or details listed on money.co.uk then please do let us know so that we can fix it.
Here’s how to raise a complaint with us:
What should I do if I find an issue with the financial data in your comparison tables?
If you spot an issue with the data in our comparison tables please send us the following information and our data team will investigate right away:
- The name of the provider
- The name of the product
- The comparison table it appears in
- Details of the issue or inaccuracy
Please email: 
What should I do if I find an inaccuracy in a money saving Deal, Guide or Action Plan?
If you find an inaccuracy in the information within one of our articles please send us the following information and our content team will investigate:
- The name of the article
- Details of the issue or inaccuracy
Please email:
What should I do if I find an inaccuracy in your newsletter?
If you find issue with the information included in our newsletter please email your concerns to: 
If you wish to unsubscribe from our newsletter please either use the unsubscribe link in the latest email we sent you or send us your request and we’ll remove your details immediately. To do this please email: 
What should I do if I'm unhappy with a post made in the money.co.uk community?
While we monitor posts in the money.co.uk community and remove any that breach our guidelines, we are unable to keep an eye on them all. Because of this we rely on members of the money.co.uk community to notify us about any posts that are offensive, spam, contain broken links or break our terms and conditions in some other way.
If you are concerned about a post in the money.co.uk community then please report it as abuse - you can do this using the ‘report post’ link and categorise it so we know what the issue is. Doing this will flag the post for our attention and we will endeavour to review it and deal with any issues as swiftly as possible.
If you have a more general complaint about the money.co.uk community please email the following information to:
- The alias of the member causing issue
- The url of the thread causing issue (if applicable)
- Details of the issue
What should I do if I have a problem with a company mentioned on money.co.uk?
If your complaint relates to the products, practices or services provided by a third party company listed on money.co.uk you will need to contact the company directly to raise your concerns.
This is because we are not involved in the provision of any products, services or offers mentioned on money.co.uk – we simply provide this information for your reference.
Read our guide: How to Complain about Financial Services to find out how to raise an official complaint about a financial provider.
How will we address your complaint?
We endeavour to address and resolve any complaints we receive as swiftly as possible.
We monitor our complaints email address during working, office hours and will acknowledge receipt of any complaint by email within two working days.
Your complaint will be forwarded to the relevant department for investigation and we will keep you updated as to their findings.
We will aim to resolve all complaints within fourteen working days. If this is not possible for some reason beyond our control we will explain why this is and set a date in the future by which time we hope to have the issue resolved.
What to do if you don't feel your complaint has been dealt with?
If you do not feel that a complaint you have raised with money.co.uk using the above procedure has been adequately resolved then please email your concerns to Hannah Maundrell, the editor-in-chief of money.co.uk at who will carry out a formal investigation into the way your complaint has been handled.
