Good3.5

49% of customers recommended from 261 ratings

Like all Virgin companies, Virgin Money was launched to give customers a better deal. They aim to offer you a wide range of great value financial products that are easy to understand and sort out.

Virgin Money Credit Cards

Read customer opinions on Virgin Money Credit Cards reviews.

Virgin Atlantic White Credit Card Account from MBNA
Balance Transfers
0% for 6 months
2% fee
Purchases
-
Representative APR (variable)
17.9% APR
3,000 miles with your first card purchase made within 90 days of account opening.
Representative Example: The standard interest rate on purchases is 17.9% p.a. (variable). So if you borrow £1,200 the Representative APR will be 17.9% APR (variable).
Virgin Atlantic Black Credit Card Account from MBNA
Balance Transfers
0% for 6 months
2% fee
Purchases
-
Representative APR (variable)
52.0% APR
Earn 18,500 miles with your first card purchase made within 90 days of account opening.
Representative Example: The standard interest rate on purchases is 18.9% p.a. (variable), £140 annual fee. So if you borrow £1,200 the Representative APR will be 52.0% APR (variable).

money.co.uk, Dot Zinc Limited, 160 Fleet Street,London. EC4A 2DQ. We are a Credit Broker for all consumer credit products listed on money.co.uk.

Virgin Money Savings

Read customer opinions on Virgin Money Savings reviews.

Investment ISAs are tax-efficient wrappers for long term investments. You may get back less than you pay in because your capital isn't guaranteed and charges may apply. Your personal circumstances will determine how much tax you pay on your investments and returns; tax laws may change.

Virgin FTSE All-Share Tracker ISA
Account Type
Investment ISA
Open With
£1.00
Interest Rate (AER)
-
Protection Scheme
FSCS
Open Account
-
A simple way to benefit from overall stock market growth, spreading your money across 600 companies, instead of trying to predict which shares to buy & when.
Virgin Climate Change ISA
Account Type
Investment ISA
Open With
£500.00
Interest Rate (AER)
-
Protection Scheme
FSCS
Open Account
-
The fund looks to grow money (long term) by investing in selected companies who combine - potential for profit growth with a lighter environmental footprint.
Virgin Bond & Gilt ISA
Account Type
Investment ISA
Open With
£1.00
Interest Rate (AER)
-
Protection Scheme
FSCS
Open Account
-
The potential for better returns than a deposit account, with less risk than the stock market. Capital at risk.

Virgin Money Mortgages

Read customer opinions on Virgin Money Mortgages reviews.

Your home may be repossessed if you do not keep up repayments on your mortgage.

Virgin 2 Year BBR+0.94% Remortgage
0845 322 8311
Maximum LTV
65%
Initial Rate
1.44% tracker
until 01 Mar 2017
Subsequent Rate
4.79%
Overall Cost for Comparison
4.3% APR
Available for remortgage only. Interest only mortgages are not available where property value is less than £500k or where combined applicants income is less than £100k. Maximum LTV is 70%.
Virgin 2 Year BBR+0.99%
0845 322 8311
Maximum LTV
70%
Initial Rate
1.49% tracker
until 01 Mar 2017
Subsequent Rate
4.79%
Overall Cost for Comparison
4.3% APR
Interest only mortgages are not available where property value is less than £500k or where combined applicants income is less than £100k. Maximum LTV is 70%.
Virgin 2 Year BBR+0.99% Remortgage
0845 322 8311
Maximum LTV
70%
Initial Rate
1.49% tracker
until 01 Mar 2017
Subsequent Rate
4.79%
Overall Cost for Comparison
4.3% APR
Available for remortgage only. Interest only mortgages are not available where property value is less than £500k or where combined applicants income is less than £100k. Maximum LTV is 70%.

Virgin Money Current Accounts

Read customer opinions on Virgin Money Current Accounts reviews.

Virgin Essential Current Account
Account Fee & Requirements
No monthly fee
Overdraft
-
Headline Interest
1% AER
Representative Example: If you use an arranged overdraft of £1,200 you'll be charged EAR (variable).

money.co.uk, Dot Zinc Limited, 160 Fleet Street,London. EC4A 2DQ. We are a Credit Broker for all consumer credit products listed on money.co.uk.

Virgin Money Prepaid Cards

Read customer opinions on Virgin Money Prepaid Cards reviews.

Virgin Prepaid MasterCard PAYG
Card Fees
£9.95
UK Transactions
2.95%
UK ATM Withdrawals
2.95%
Load Charges
Debit Card: free
Post Office: free
Paypoint: 2.75%
Great discounts at Virgin companies and no bank account needed, and no credit checks.
Virgin Prepaid MasterCard PAYM
Card Fees
£9.95
then
£4.75/month
UK Transactions
Free
UK ATM Withdrawals
£1.50
Load Charges
Debit Card: free
Post Office: free
Paypoint: 2.75%
Great discounts at Virgin companies and no card transaction charges in the UK.
Virgin Prepaid Travel Money MasterCard (Dollar)
Card Fees
£0
UK Transactions
3.5%
UK ATM Withdrawals
$2 / 3.5%
Load Charges
Debit Card: free
Keep your card for up to 2 years, ideal for multiple trips. Virgin also offer a free emergency second card.

Virgin Money Reviews

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Used Virgin Money? Tell us about your experience because it will help others. Add a review.

Virgin broadband

Poor

  • Customer Service

  • Value for Money

  • Flexability & Fairness

  • Product Features

I am a landlord and 3 of my properties have Virgin Broadband. I have spent over 7 hours on the phone trying to get one account transferred (it still hasn't been done after over 9 weeks of 'discussion'). The product is fine and fast - but their service and support are beyond incompetent. I don't have the time or energy to detail what happened over these 7 hours of calls but you would need to invent new words just to describe how bad they are. As we stand they are about to cut off the service to our tenants, even through they haven't actually set it up yet - but that hasn't stopped them taking money from our bank account without a direct debit mandate - and then charging us for late payment fees - all whilst there is not account..

Customer service are pleasant.

Customer service are grossly incompetent and incapable.

by kingbeard, 28 Mar 2014 report review

Virgin Credit Card - Terrible customer service

Poor

  • Customer Service

  • Value for Money

  • Flexability & Fairness

  • Product Features

I wouldn't use virgin again. Used my Visa card to purchase some goods but it looked like the payment didn't go through and could not find a number to contact them to confirm payment. This rang alarm bells and as a safety measure thought i would cancel the card. Virigns customer service told me that if i cancel one card they all had to be cancelled (we have 2 Amex & 2 Visa). My partner uses the credit card for business to buy parts so he neds it regularly. I expalined this and was told that they cannot cancel one card it has to be all of them and if i dont and there is fraudulant use on my account i will be liable as i have informed them. Shocking 'computer says no' attitude and a very weak apology. Perhaps a little more outside the box thinking is required when dealing with an individuals needs and requirements.

by magh95, 25 Jan 2014 report review

Virgin Credit Card

Excellent

  • Customer Service

  • Value for Money

  • Flexability & Fairness

  • Product Features

Recommended by charl16

I love my virgin credit card! The interest free balance transfers and new purchases have allowed me such flexibility with my money that I have been able to afford things I would have been able to otherwise - such as an amazing trip to New York! A word of caution though, this card is only good if you are disciplined about your re-payments! Otherwsie the temptation is too great. Also if you default on a paymnet you lose the promotional rates so could land in a whole heap of trouble! But if you use it wisely it's great!

The promotional rates

High interest rates if you lose the promotional rates

by charl16, 10 Feb 2012 report review

Virgin will provide a disgraceful services and try and get as much money you as they can

Poor

  • Customer Service

  • Value for Money

  • Flexability & Fairness

  • Product Features

I have been with virgin for just over 10 years, and have phone, broadband and tv. I am moving address, and my new address does not have a facility for virgin. 6 months ago, virgin, wrote to me saying the charges were increase by £3 a month. i called them to cancel, as i did not want to pay any more. they agreed not to increase my charge. I am now told that if i want to cancel, there will be a £130 charge for cancelling my contract mid term. I questioned this, as my initial contract was 12 months, which was over 10 years ago. they say they put me on another 12 month contract, when they agreed not to charge me an increase. This is a disgrace. I will be taking this to the ombudsman, and if still not sucessful, i will go through the small claims court. I must also say that the phone services is fine, but the tv packages is not acceptable, and i have to reboot the box at least once a month as it keeps crashing. In future i will go with sky or bt. I have to also say the customer service is one of the worst i have encountered. i was told i could not complain by phone. I was told this had to be done on the internet. The links on the internet would not work, so i have had to complain the old fashioned way, by post. I have also asked several people at virgin to tell me about their complaitns procedure, and all they could tell me was to put my complaint through the website.

Absolutely no positives

The customer service is the worst i have known

by rampadingo, 6 Jun 2014 report review

Unfair and dishonest customer service

Poor

  • Customer Service

  • Value for Money

  • Flexability & Fairness

  • Product Features

After receiving the contract price increase letter I phoned to cancel my contract. I was informed by Virgin that it would cost me £150 to cancel the contract as I had 8 months remaining and that the price increase clause was written into the contract. I would encourage anyone who is not happy with their contract price increase to be wary as if you do not accept Virgin will lie and try to use the threat of a cancellation fee!!! Got the contract cancelled (charge free) but I wouldn't ever use Virgin again.

their greed allows you to cancel the contract if required

Customer service lie to you

by steveathud, 4 days ago report review

Virgin landline

Satisfactory

  • Customer Service

  • Value for Money

  • Flexability & Fairness

  • Product Features

Recommended by ecclesf74

Supportive helpful people came round to install it. They were polite and friendly and really good at answering all my questions. We got the landline as part of a wider broadband deal and don't actually use the landline, but it is there in case we want to install a landline telephone. Very reasonable price and we have a direct debit set up so we have very little paper work and it just goes from our account at a fixed rate every month.

Landline came as part of a bigger packaged

We don't really use it

by ecclesf74, 18 Jun 2013 report review

Virgin Credit Card.. Existing Customer Deals

Excellent

  • Customer Service

  • Value for Money

  • Flexability & Fairness

  • Product Features

Recommended by chrissie1507

I love my Virgin Credit card. Virgin really know how to reward customer loyalty, a rare quality these days. I was really fed up of being on the switching for 0% cycle and then I found Virgin... they always have 0% offers on not only purchases and Balance Transfers but on money transfers to your current account. SO I can get an instant cash boost when I desperately need it. NO More switching for me.. 1 Card does it all

existing customer offers

by chrissie1507, 11 Feb 2012 report review

Virgin Amex Plus and Visa contactless

Good

  • Customer Service

  • Value for Money

  • Flexability & Fairness

  • Product Features

Recommended by harrishadlow

They sent me the Visa card, I don't think I've used it, seem to be a joint account with the chargecard from Amex. It's administered online, no problems with it. I use it for business expense to keep it separate. I think it comes with some benefits which I haven't used. The online security access seems good, uses a picture so you know you've got the right site. pay it off by debit card or direct from a bank account, free and gives virgin miles which I've never bothered spending. The interest free period is a bit short, no sooner get the bill and it has to be paid

virgin miles

short interest free period

by harrishadlow, 19 Jul 2013 report review

Virgin Media offer good value

Excellent

  • Customer Service

  • Value for Money

  • Flexability & Fairness

  • Product Features

Recommended by sallyr26

I used Virgin Media for phone, TV and broadband. I have had problems with my line several times, but after finally explaining the problem to the call centre staff and being understood, an engineer was quick to come out to solve the problem. It is good that extra line rental doesn't need to be paid.

by sallyr26, 15 Jun 2013 report review

Virgin Credit Card 0% on balance transfers for 20 months

Excellent

  • Customer Service

  • Value for Money

  • Flexability & Fairness

  • Product Features

Recommended by zee

I applied for the card and got accepted on the same day. My balance was transferred within 3 days. I recieved my card and activated it within a week, excellent service as I worried I would never be able to pay Barclays credit off.

very quick

by zee, 10 Feb 2012 report review