Good3.9

52% of customers recommended from 700 ratings

Direct Line offer UK insurance, mortgages, savings and financial service products. Their basic philosophy is to offer consumers clear, straightforward, good value alternatives to products which are sold through traditional distribution channels.

Direct Line Car Insurance

Read customer opinions on Direct Line Car Insurance reviews.

Direct Line Private Car Policy (Comprehensive)
Cover Available
Courtesy car & Windscreen
Types of Policy Available
Comprehensive
Discounts
Second car & No claims
Direct Line Private Car Policy (Third Party, Fire & Theft)
Cover Available
-
Types of Policy Available
TPFT
Discounts
Second car & No claims
Direct Line Private Car Policy (NI only) (Comprehensive)
Cover Available
Courtesy car & Windscreen
Types of Policy Available
Comprehensive
Discounts
Second car & No claims

Direct Line Home Insurance

Read customer opinions on Direct Line Home Insurance reviews.

Direct Line Home Insurance (Building)
Maximum Cover
Buildings: £1,000,000
Discounts
Online: 35%
No claims: 0%
Cover Per Valuable
-
Direct Line Home Insurance (Contents)
Maximum Cover
Contents: £50,000
Discounts
Online: 35%
No claims: 0%
Cover Per Valuable
£2,000
Direct Line Home Insurance Plus (Contents)
Maximum Cover
Contents: £50,000
Discounts
Online: 35%
No claims: 0%
Cover Per Valuable
£4,000

Direct Line Breakdown Cover

Read customer opinions on Direct Line Breakdown Cover reviews.

Direct Line Motoring Assistance - EuroPlus
Policy Basis
vehicle only
Cover Options
Roadside, Recovery,
Home Service & European Travel
Premiums
from £132.50
Direct Line Motoring Assistance - Recovery - Stand Alone
Policy Basis
person or vehicle
Cover Options
Roadside & Recovery
Premiums
from £69.96
Direct Line Motoring Assistance - Recovery Plus - Stand Alone
Policy Basis
person or vehicle
Cover Options
Roadside, Recovery
& Home Service
Premiums
from £78.44

Direct Line Travel Insurance

Read customer opinions on Direct Line Travel Insurance reviews.

Direct Line Discoverer
Maximum Travel Cover
Medical: £10,000,000, Cancellation: £3,000
Cover Options
Airline Failure, Baggage & Cancellation
Maximum Trip Length
550 days
This is not a standalone policy.
Direct Line Single Trip
Maximum Travel Cover
Medical: £10,000,000, Cancellation: £5,000
Cover Options
Airline Failure, Baggage & Cancellation
Maximum Trip Length
90 days
Direct Line Annual Multi Trip
Maximum Travel Cover
Medical: £10,000,000, Cancellation: £5,000
Cover Options
Airline Failure, Baggage & Cancellation
Maximum Trip Length
42 days

Direct Line Pet Insurance

Read customer opinions on Direct Line Pet Insurance reviews.

Direct Line Pet Advanced - No Options
Cover for Pets Aged From
8 weeks to 10 years
Maximum Vet Fees
£8,000 per condition for life
Discounts
up to 10% Online & 25% Multi-Pet Discount
Direct Line Pet Advanced - All Options
Cover for Pets Aged From
8 weeks to 10 years
Maximum Vet Fees
£8,000 per condition for life
Discounts
up to 10% Online & 25% Multi-Pet Discount
Direct Line Pet Essential - No Options
Cover for Pets Aged From
8 weeks to 10 years
Maximum Vet Fees
£4,000 per condition for 12 months
Discounts
up to 10% Online & 25% Multi-Pet Discount

Direct Line Reviews

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Used Direct Line? Tell us about your experience because it will help others. Add a review.

Customer service

Excellent

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

Recommended by polear

I have insured my car with Direct Line for many years. I have always been impressed by the speed with which they have dealt with any queries or claims. Having worked for some years in the insurance industry I know that the service Direct Line provide is certainly far superior to many other insurers. Speaking to someone in England makes a real difference to how quickly a claim is processed, as handlers at foreign call centres tend to work from a script and if your query is not scripted this can lead to frustration and delay.

by , 19 Oct 2014 report review

Direct Line - they deal directly with you as a person

Excellent

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

Recommended by RJS

You can go to any other insurance company - but you will in the end come back to Direct Line - they deal directly with you, the customer communication is first-class and they confirm all transactions by post within 48 hours. I have used Direct Line for home Insurance, Car Insurance and Travel Insurance. You will find the product suits you every need.

English based company

The company charges for monthly payment

by , 19 Oct 2014 report review

Direct Line car insurance

Satisfactory

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

Recommended by annevb

A good, reliable company, but they can be a little slow in their response with claims. Their prices are fairly reasonable, and once you get hold of a person to speak to they are usually very helpful. They seem to drag their heels a bit when it comes to chasing claims though. I don't know if any other company would be any better, or if this is par for the course, but it is a little irritating.

Well known company

Not always very responsive

by , 15 Oct 2014 report review

Direct line fully comp car insurance

Excellent

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

Recommended by pythro

They are an extremely proficent company who offered me the cheapest and it seems most comprehensive cover for my vehicle. I took out fully comprehensive which gives me third party insurance for any other car I drive. I rang up in the morning, the whole process took approximately 20 minutes and I was covered from midday the same day. Touch wood I have never had to make a claim with them so can't comment on that but I have family members in the same household who have had to claim with them and it has been very straight forward.

by , 19 Oct 2014 report review

Get on your bike now

Excellent

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

Recommended by jbarto

My son has two valuable bikes which are stored in his bike shed and having insurances provides peace of mind. I have not had to make a claim but feel I get reasonable value for the cost of insurance. I pay annually with my house and contents insurance. Nothing more to add as you really only know how good insurance is if you have to make a claim.,

being covered

cost

by , 5 months ago report review

named driver discount not to be confused with no claims discount!

Good

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

Recommended by james24

I have just bought my own car and taken out insurance, prior to this I drove my mums car and as such was a named driver on her policy with direct line. Direct line offer to bring through the no claims discount built on a policy with them where you have been a named driver and you can use this on your own policy. This said the quote process really doesn't make it clear the difference between this named driver discount and no claims discount... I needed to calrify with the sales team - when I did it was sorted quickly but I should have needed to make the call!

by , 19 Oct 2014 report review

Direct line on yer bike.

Good

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

Recommended by colinso80

A well known company with a good reputation. Have used them for house and contents insurance so know my bicycles are well protected. The policy documents are clear and the various clauses are easy to interpret. The premium is exceptionally competitive and there are no hidden excesses or exceptions which is important to a cycling fanatic like me who could not cope without my bike .

good reputation, clear documentation

by , 29 Oct 2014 report review

Good service, value for money.

Excellent

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

Recommended by jennylu

We have been insured with direct line for many years. They give excellent value for money, protected no claims bonus and legal help when necessary. When we unfortunately had a claim against us this was dealt with efficiently and easily. Customer service advisers are courteous and calls normally don't take too long to be answered. The only down side is that some of their departments don't always communicate with each other we have on occasion found ourselves being transferred from department to department only to end up back where we started from! We have just purchased a new car and after exploring thoroughly all the options we have once again insured through Direct Line!

by , 19 Oct 2014 report review

Good cover for good price

Excellent

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

Recommended by belind66

Having had multi car policies for years, they came in at silly money. A case of the provider, using the brand new customer only practice, which precluded me from good deals. Shopped around comparison sights ax well as Independant sites , and found Direct Line gave a good account of itself for a reasonable cost. Just had a windscreen blow out while my son was driving and I was out of the country. However without me even having to get involved as the policy holder, the issue was resolved efficiently.

Price and quality of service

No e

by , 15 Oct 2014 report review

Review Direct Line Car Insurance

Good

  • Customer Service

  • Value for Money

  • Flexibility & Fairness

  • Product Features

Recommended by kather15

Good customer service and reasonable prices. Happy to offer reductions for long term customer commitment. Quick to issue claim money. They also offer breakdown cover as part of the insurance, which is useful and also hire car services. They also offer discounts on insurance when you have other types of insurance with them.

by , 15 Oct 2014 report review