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Excellent4.1(33 ratings)

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Reviewed by: SillySausage

The Co Operative car insurance service is good. As a new customer, the policy premium is attractively priced a...

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Does Co-op Insurance provide your car insurance policy?

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Compare Co-op Insurance Car Insurance

This comparison includes car insurance policies for this company.

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Co-op Insurance Young Driver Insurance
Cover available
Courtesy car & windscreen
Policy types available
Comprehensive
Discounts
-
Black box car insurance is available from this insurer.
Co-op Insurance Ecoinsurance
Cover available
Courtesy car & windscreen
Policy types available
Comprehensive
Discounts
Up to 70% no claims
Black box car insurance is available from this insurer.
Co-op Insurance Car Insurance
Cover available
Courtesy car & windscreen
Policy types available
Comprehensive
Discounts
Up to 70% no claims
Black box car insurance is available from this insurer.

Co-op Insurance car insurance reviews

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Does Co-op Insurance provide your car insurance policy?

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24/11/14

Recommended

Good ethical company

The Co Operative car insurance service is good. As a new customer, the policy premium is attractively priced and competes with lots of other providers. I picked the Co-op because, they also offered legal cover, car key cover and breakdown cover as affordable small add-ons to the main car insurance policy. I haven't made a claim so I do not know how things would be handled but I suspect that fairness would be applied given the ethos of the company.

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

18/10/14

Recommended

Hassle free claims

I have been with the CIS for several years, and was thinking of leaving this year on grounds of cost. When I told the CIS this, the advisor I spoke to carefully went through all the points on the policy, comparing what I get from them, and would get from someone else. He was scrupulously fair, and gave me the opportunity to make my own decision, rather than a hard sell. I decided to stay with the CIS on the grounds that the policy gave me much more than other suppliers - and then had an accident 4 weeks later! One phone call to the CIS, and it was all sorted, my car went off on a low loader, courtesy car supplied. Few days later - car returned, excess paid, no hassle.

Very professional

Slightly dearer than some

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

15/10/14

Recommended

Overall Product and Service Great but Had to Negotiate a Cheaper Price on Renewal

They always offer great customer service but when the time came to renew, the price had gone up and they just informed me by letter that payments would continue via direct debit. Obviously I called their bluff and rang them threatening to leave and the price was lowered, but I think they hope that customers will just go along with it to make life easier. I would never just let it go, but I can imagine older or less confident people just paying the extra to avoid the awkward phone call and negotiating.

Great Customer Service

Prices before negotiating

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

11/02/12

Co-op Car Insurance

I chose co-op car insurance partly because the name is synonymous with fairness in my mind, and partly because it was a competitive offer. I chose not to have the 'extra' legal cover at the time and it was not clear in the offer that by not doing so, when it came to having a car accident the company were completely unhelpful and didn't even do the basics. The fact that I got a different adviser each time, who didn't know the background didn't help. One customer adviser I spoke to was extremely condescending and rude.

Competitive price

Rude and unhelpful

2
Fair
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

25/11/14

Recommended

Good service at point of sale

The customer service in regards to the initial sale is average - polite and happy to answer questions - although often have to take time to read the policy themselves before they do - but then I guess you know they are double checking and not just giving any answer to make a sale. Not had a claim yet so not sure how that service is yet

Price

3
Satisfactory
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does Co-op Insurance provide your car insurance policy?

Tell us what you think of them because it will help others.