from 46 ratings
46 customers rated their NFU Mutual car insurance as 4.5 out of 5 in our Consumer Finance Awards and Reviews.
Customer Service
Flexibility & Fairness
Product Features
Value For Money
NFU Mutual Car Insurance
Cover AvailableTypes of Policy AvailableDiscounts
Courtesy car & WindscreenComprehensive & TPFTSecond car & 67% No claims

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NFU Mutual Car Insurance Reviews

NFU car insurance

by kirkhu, 2 days ago
Value for money
Recommended by kirkhu

Applied because the office is local & already had a landrover insured with NFU
Very simple application process, excellent discount for 2nd vehicle.
Claims procedure straightforward & claims settled promptly, no quibbles either so overall we have been happy.
Thinking of adding in the house insurance too as have been less than happy with our current provider. Not sure if they do travel insurance. always worth doing these things in a block.

Customer Service:
Excellent
Flexibility & Fairness:
Good, I'm happy
Product Features:
Excellent
Value For Money:
Excellent


NFU Mutual Car Insurance.

by greydo, 3 days ago
No quibble,
Recommended by greydo

An outstanding company! The advert says "we never quibble" and this is
correct. I even decided to get my car repaired at a local garage, before notifying them, and they honoured the claim, and did not quibble at all! I pay a "no claims discount waver", and the premiums do not rise when I claim. I am a very happy customer, and have insured with this company for over 50 years!

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


NFU Mutual Car Insurance

by gayeq, 4 days ago
Recommended by gayeq

I have been with them for a long time and have always found the customer service helpful and quick. The rates are very competetive and they are always open to discussion. I have recommended friends who have also been happy. I havent personally had a recent claim but a friend who has was very please with the quick and easy way the claim was handled.

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Good, I'm happy
Product Features:
Good, I'm happy
Value For Money:
Good, I'm happy


Excellent Service

by lynozcan, 1 week ago
Flexibility and price
Recommended by lynozcan

The staff are very friendly and helpful and know what product is right for me. The product is good value for money and suits my needs.
When I claimed a few years ago, the customer service was excellent and the car was repaired very quickly. While the car was being repaired, I was given a courtesy car.
As I have a protected no claims bonus, the payment stayed the same.

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


Peace of mind and dropping premiums

by monocle, 1 week ago
Dependable and helpful
Recommended by monocle

Shopping around for a new car insurer after a steep increase in premiums (not due to any accidents I might add!) we shopped around, read all the surveys and delved deeper into about five companies. We couldn't help but note that the NFU were consistently top-rated and weren't the sole domain of those with three acres and a cow. Best of all the quote was considerably lower than others we'd received, and this in spite of asking for some business travel cover. Three year on, I can't say we've had to test the waters regarding claims but the reported experience of others would seem to be good. Not only do you get what you pay for you might end up paying less than you think.

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


Car Insurance with NFU Mutual

by Ballerina208, 1 week ago
Recommended by Ballerina208

Very helpful staff, very good customer service, I recently had a claim (someone bumped into my parked car) they dealt with it and the aggressive counter insurance company very well, My only criticism was that I had to stump up the excess, which they then recovered and repaid to me, that, in my opinion was wrong and took too long. That said the staff were apologetic and quite lovely

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


NFU Car Insurance - Changes make it unlikely to you will get a good quote, if at all !

by charliesnow, 21 Sep 2013
Generally good customer service, local offices and good features
Overly priced and market understanding

All car insurance companies use risk information to get you a price. Your postcode in an indicator of your risk.

I phoned the NFU as a previous customer and asked for a quoted for this year, as I was phoning after office hours I got through to the nation sales office. The young man was helpful and polite, but after twenty minutes I had to get home and asked him to call me back in an hour so we could continue. Why as a previous customer I had to go though everything I did not know but, he duely called back an hour later and promptly told me that as I lived in a CT17 area the NFU did not insure people living in that area. I pointed out I lived in area surrounded by farm and that Dover town was not exactly urban. That was that the NFU did not want my custom, but why was my postcode an issue ?

My post code CT17 is apparently an urban area and at risk according to the NFU salesman ? Yet crime figures are down year on year, according to www.police.uk. The rating for the CT17 area according to http://www.motorcarinsuranceuk.co.uk/post-code-ratings.php is C, but this not dated or has reference as to it's source.

Strangely using a posted code checker the area is also classed as C1 + C2, yet there A, B, C, D people living in my road. and less than a half a mile away is farm land the other direction is the English Channel. Have a look here at the assumptions made about your postcode http://www.checkmyarea.com

I am writing to the NFU and asking on what basis they are working on as their information does not make any sense. I had previously been very satisfied with their service and helpful local office, until the premiums start getting expensive.

The NFU's own office in Canterbury is in an at "risk area" according to their own data. I explained what I had been told to the local office by the salesman and they explained that in the last year the NFU has changed it's risk indicators and they quoted me as previous customer and it was double my current insurance.

This means not only returning customers, but new customers will be refused when every other insurance company would take you on as far as I can find. So if you do get a quote or offered insurance then bear in mind you will be paying more than insuring with other reputable insurance companies. You have been warned.

Customer Service:
Excellent
Flexibility & Fairness:
Poor, could be greatly improved
Product Features:
Good, I'm happy
Value For Money:
Poor, could be greatly improved


NFU Mutual Car Insurance

by pete_h, 4 days ago
Customer service
Recommended by pete_h

Excellent level of customer service at a local level - no call centres instead you get a personal service from people that understand your needs.

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


great value free recovery/ road rescue

by shazza283, 19 Jul 2013
good value
Recommended by shazza283

They have always been competitive, provide roadside assistance that works - we have horse box insurance too with a built in horse recovery which is such a sensible idea. Always pleasant to deal with, always helpful :-) :-) :-)

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


No problems with this policy

by davediablo, 18 Jun 2013
Price
Recommended by davediablo

This is an exceedingly well priced car insurance that includes all the extras that you would not expect for this reasonable price.

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


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