I organised my sisters car insurance yesterday online with the Halifax as they were the cheapest quote. However, when I went to email the renewal notice to them to prove the NCB I realised that the renewal notice had shown the wrong end date of her current policy and she now had a gap in her insurance cover. Rang Halifax as soon as they were open and was dealt with by a very polite young lady who altered the start date of the policy quickly and without the usual " Oh there is a fee for a policy change". How refreshing to find a company that not only provided the cheapest quote but was also able to correct a mistake without charging. They will certainly be top of my list when my insurance is up for renewal.
Competitive price and excellent customer service