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Good3.9(364 ratings)

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Reviewed by: lisa116

Very reasonable quote with helpful staff. It was easy to add or leave out the optional extras as there was no ...

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Does Direct Line provide your car insurance policy?

Tell us what you think of them because it will help others.

Compare Direct Line Car Insurance

This comparison includes car insurance policies for this company.

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Direct Line Car Insurance
Cover available
Courtesy car & windscreen
Policy types available
Comprehensive
Discounts
Multi car
Multicar discount is an introductory discount, minimum premiums apply.
Black box car insurance is available from this insurer.
Underwritten by U K Insurance Limited.
Direct Line DrivePlus
Cover available
-
Policy types available
Comprehensive & TPFT
Discounts
-
Black box car insurance is available from this insurer.
Underwritten by U K Insurance Limited.
Direct Line Car Insurance
Cover available
-
Policy types available
TPFT
Discounts
Multi car
Multicar discount is an introductory discount, minimum premiums apply.
Black box car insurance is available from this insurer.
Underwritten by U K Insurance Limited.
Direct Line DrivePlus Car Insurance
Cover available
Courtesy car & windscreen
Policy types available
Comprehensive
Discounts
No claims & multi car
Black box car insurance is available from this insurer.
Underwritten by U K Insurance Limited.
Direct Line Select Premier
Cover available
Courtesy car & windscreen
Policy types available
Comprehensive
Discounts
Multi car
Multicar discount is an introductory discount, minimum premiums apply.
Black box car insurance is available from this insurer.
Underwritten by U K Insurance Limited.

Direct Line car insurance reviews

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Does Direct Line provide your car insurance policy?

Tell us what you think of them because it will help others.

09/12/14

Recommended

Direct line car insurance

Very reasonable quote with helpful staff. It was easy to add or leave out the optional extras as there was no pressure to buy these. The staff were very informative about their range of products which made it easier to decide on which one.

Very good customer service. Direct line also has a very good website which is easy to follow.

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

25/11/14

Recommended

Direct Line- For young female

I would definitely recommend Direct Line. To obtain a quote be sure to check out their website, they do not show up on comparison websites yet they were the cheapest option I found through independent research. Always willing to help when I have a query. I have telephoned on more than one occasion and have always received the same helpful experience. Enough questions to understand my problem but not too many that I am being kept on the telephone for unnecessary time.

Customer service. Price

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

21/11/14

Recommended

Good cover at a good price

Easy to get hold of them, product seems good although thankfully I have not had cause to use it so far. They offered the Best price in the market for my car and my partners car. Helpful, friendly and knowledgeable staff. Pricing better than many others, all information received is clear and concise and easy to understand . My pet insurance is also through direct line so I got a further discount for being a customer on more than one policy.

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

21/10/14

Recommended

Direct line car insurance

After research on-line, Direct Line came out the best and the cheapest. No more to say on the matter. The insurance company I was with put in a renewal quote which I found unacceptable. After I phoned to cancel the rolling direct debit, they asked if they could re-quote. No chance, if they can't give me an acceptable quote after years of reinsuring - where is my loyalty bonus!

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

25/11/14

Recommended

On the whole great but some selling points not as good as they seem!

I have had Direct Line insurance for a couple of years now. Whilst it is competitively priced, some of the offers it advertises aren't all that they seem. I have found Customer Service easy to deal with, although when my car was written off, they could have been clearer. My car was written off as it was an uneconomical repair - I asked the assessor whether I could still drive it until it was collected and he said it would be fine. The next day I had a phone call asking if the car could be collected the same day - I delayed it by a few days as I hadn't even agreed the write-off amount with Direct Line at that stage. Direct Line advertise a service they offer, whereby if your car is written off, they will source a similar spec car for you. However, with the money I received from the write-off, Direct Line were unable to offer any matching cars at all - I either needed to accept the cash or wait until a similar car became available. I agreed a cash settlement and, again, had a phone call and the car was collected within a few days (refused to release the car until I had received the payment).

Easy to contact Customer Services

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does Direct Line provide your car insurance policy?

Tell us what you think of them because it will help others.