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Satisfactory2.8(55 ratings)

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Reviewed by: grahampfc72

I am now with 1st Central for third year now. Their quoted are always competitive and this is why have stuck w...

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Does 1st Central provide your car insurance policy?

Tell us what you think of them because it will help others.

Compare 1st Central Car Insurance

This comparison includes car insurance policies for this company.

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Most popular

  • Most popular
1st Central Private Car
Cover available
Courtesy car & windscreen
Policy types available
Comprehensive
Discounts
No claims & multi car
Get a £35 discount and a free MOT with your car insurance policy. Also get up to £1,500 key cover. T&Cs apply.
1st Central Private Car
Cover available
Courtesy car
Policy types available
TPFT
Discounts
No claims
Get a £35 discount and a free MOT with your car insurance policy. Also get up to £1,500 key cover. T&Cs apply.

Everything above these results is featured

1st Central Private Car Premier
Cover available
Courtesy car & windscreen
Policy types available
Comprehensive
Discounts
No claims
1st Central Private Car Plus
Cover available
Courtesy car & windscreen
Policy types available
Comprehensive
Discounts
No claims
1st Central Private Car Plus
Cover available
Courtesy car
Policy types available
TPFT
Discounts
No claims

1st Central car insurance reviews

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Does 1st Central provide your car insurance policy?

Tell us what you think of them because it will help others.

18/10/14

Recommended

Very good company

I am now with 1st Central for third year now. Their quoted are always competitive and this is why have stuck with them. I have not had any need to claim from them as yet so cannot comment on their claims process. Their Car Insurance includes breakdown cover for a fee, which I have reviewed as well. All the dealings are on line so if I need a copy of my certificate I can easily retrieve it on line.

East to deal with

Nothing negative

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

16/10/14

Recommended

!st Central Car insurance

After checking several comparison web sites this company came out to be the cheapest for me and my husband to be insured on my car. I have now renewed with them as they are still offering the best price and after a year with they have been happy with the service they have given. I have not had to make a claim with they so far so do not know how they would handle that but i have recently changed my care and that was made very simple and all paperwork came through on line which I like as I then dont loose it! The customer service department was in England which made a change so I could understand what was being said. They were very friendly and helpful and sorted the change over of vehicles without any problems, I would have liked a crossover cover so I could pick up the new car with my old car but the cost was far too expensive.

Good prices and customer service

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

20/07/13

Recommended

1st Central car insurance - great customer service!

I've been with 1st Central for 2 years and they have been great! A fairly new company, they are always happy to help, and I've never felt pressured to take any 'extras'. If I have needed to contact them the person on the other end of the phone has always been friendly, helpful and seemed genuinely interested in hearing what I had to say. First class! :)

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

05/02/16

Not Helpful & Poor Customer Service

I was involved in an accident that was NOT my fault as the driver smashed into my car as he tried to change lanes putting my life at risk but 1st central made no attempt to help prove this.

After several communications with staff, they had made it clear that there was nothing that they were willing to do to help me. They didn't seem to care. 1st central then claimed that it was my word against his and told me to accept liability 8 months after the accident occurred. I will not recommend them as good insurers.

cheap

not helpful, poor value for money, poor customer service

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

07/05/15

Overcharging/Non-reimbursement/Poor Customer Service

1st Central Insurance have appalling customer service and continue to take payments from your bank account after the insurance policy has been terminated.

They took £85 from my account 2 days after my policy was cancelled about a month ago and after spending hours on the phone, mostly on hold and being promised return phone calls that never materialise I have not received a reimbursement.

DO NOT USE 1st CENTRAL!!!!

Overcharging/Non-reimbursement/Poor Customer Service

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does 1st Central provide your car insurance policy?

Tell us what you think of them because it will help others.