What your vehicle is covered for
- Your insurance covers loss of or damage to your vehicle. This includes its standard accessories and spare parts if you keep these in or on your vehicle or in your private garage.
- Your insurance also covers loss of or damage to your vehicle's fitted entertainment and communication equipment. This cover does not include tapes, cassettes, compact discs or citizen-band radios.
Your payment towards a claim (the excess)
- If you claim for damage to your vehicle, you must pay the amount shown in section 1 of your schedule.
- If you are claiming only for loss of or damage to entertainment and communication equipment, you will not have to pay the excess. However, if there is any other damage to your vehicle at the same time, you will have to pay the excess (shown in section 1 of your schedule).
Young or inexperienced driver excess
If your vehicle is damaged while a young or inexperienced person is driving it, you will have to pay part of the cost of each claim as follows.
| Driver s age | Amount you pay |
| Under 21 £300 | |
| 21 to 24 £200 |
| UK licence for 12 months or more £100 |
not apply to fire and theft.
How your claim will be settled
If your insurer pays your claim,they will either:
- repair the damage;
- pay you the amount of the loss or damage; or
- give you an amount to replace what is lost or damaged and not worth repairing.
Your insurer will decide how to settle your claim.
If they pay you the amount of the loss or damage and your vehicle can be repaired, they will take VAT off the amount before paying you (unless your vehicle is a commercial vehicle).
The most your insurer will pay
a) For your vehicle:
- the market value of your vehicle just before loss or damage (except in the case of section 4 extra benefits new car replacement))
b) For entertainment and communication equipment:
- £300 if your policy cover is comprehensive; or
- £100 if your policy cover is third party fire and theft;
except for the manufacturer s standard fitted equipment,in which case there is no limit to your cover.
If you cannot replace any lost or damaged part or accessory, the most your insurer will pay will be:
- the cost shown in the manufacturer s last price list; and
- the reasonable cost of fitting.
Repairs which improve your vehicle
If you have any repair or replacement carried out which leaves your vehicle in a better condition than it was before the loss or damage, you will have to pay part of the cost of the repair or replacement.
Hire purchase or leasing agreements
If your vehicle is on hire purchase, or leased, or belongs to someone else, your insurer will normally pay your claim to the car's legal owner.
Repairs after an accident or theft
- If you cannot drive your vehicle after an accident or theft that is covered by this insurance, you are insured for making it secure and having an authorised agent take it to the nearest suitable repairer or another safe place. You are also insured for having it taken back to your address after it has been repaired.Your insurer will not pay the cost of any transport outside the country where the damage or loss happened unless your insurer agrees this first.
- You should not move your vehicle if this could cause further damage.
- Your insurer may arrange a safe place to keep your vehicle while it is waiting to be repaired, inspected or got rid of.
- Your insurer must agree before any new part or accessory is ordered for you or supplied to you.
- If your insurer thinks that the estimate for repairing your vehicle is too much, they may ask you to go to another repairer
Total loss (write off)
If your insurer decides to pay you the market value of your vehicle, you must send them all vehicle keys, the certificate of motor insurance, the vehicle registration document and (if this applies) the Department for Transport test certificate (MOT) before they will pay your claim.They may move your vehicle somewhere safe.
Your vehicle belongs to your insurer once they have paid you the insurance money. If they have agreed that you can keep the car they will pay the insurance
money when they have taken off the salvage value. If your insurer has also agreed to insure your vehicle once it is fit to drive again,cover will only be started again when you have an MOT certificate and an independent engineer's report showing that the vehicle is fit for you to drive.
As soon as your insurer says that your vehicle is a total loss,only section 2 of this policy (your liability to other people) will apply until you tell us that your vehicle has been made roadworthy (if your insurer agrees to cover it) or you tell us you have changed your vehicle.If your cover is not reinstated within 30 days, or by the end of the current period of insurance (whichever comes first), your policy will be cancelled.
Exceptions to section 1
Section 1 of your insurance does not cover any of the following:-
- Wear and tear,mechanical, electrical, electronic or computer failures or breakdown or breakages, although any loss or damage caused by failure, breakdown or breakage may still be covered.
- Damage to tyres caused by braking or by punctures, cuts or bursts.
- Loss from taking your vehicle and returning it to its legal owner
- The value of your vehicle dropping because of damage,whether you have repaired it or not.
- Any losses caused as a result of damage covered by this policy
- Loss of use of your vehicle.
- Loss of or damage to your vehicle by someone taking it by fraud or trickery, or from any agreement while you are selling or hiring your vehicle.
- Loss of or damage to your vehicle by theft if you or anyone else has left it unlocked, or left it unattended with the keys in it, or on it.
- Loss of or damage to your vehicle by theft if the vehicle is an open-top, targa or convertible, and the roof opening or hood has been left open or unlocked.
- The cost of any item which caused the fire damage to your vehicle.
- Any excess that applies to this insurance.
- Loss or damage to your vehicle by it being confiscated or destroyed by order of government or public/local authority.collapse





















































