from 1227 ratings
1227 customers rated their Virgin Media broadband as 3.7 out of 5 in our Consumer Finance Awards and Reviews.
Customer Service
Flexibility & Fairness
Product Features
Value For Money
Supplied to your home through super-fast fibre optic cables, Virgin Media broadband is one of the largest broadband suppliers in the UK. Virgin Media Broadband doesn't need a telephone line to supply the internet connection, and boast some of the fastest connection speeds in the UK market, you can check if your home or business has Virgin Media coverage on the Virgin website. Virgin Media Broadband is also available with landline and digital TV packages.
 DownloadContractLandlineDigital TVMonthly CostTotal First Year Cost 
Speed (up to)LimitLine RentalBroadband
Virgin Media
Broadband: 50Mb + Phone: M
50MbUnlimited
18
months
---
£16.99£4£297.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 50Mb + Phone: M + Mobile SIM
50MbUnlimited
18
months
---
£16.99£9£357.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 50Mb
50MbUnlimited
12
months
---
---
---
£28.50£391.95
Tel 0808 168 6088 0808 168 6088
Virgin Media
Big Easy
50MbUnlimited
18
months
£16.99£16£395.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 100Mb
100MbUnlimited
12
months
---
---
---
£33.50£402
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 50Mb + Phone: L
50MbUnlimited
18
months
---
£16.99£16.60£403.08
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 100Mb + Phone: M
100MbUnlimited
18
months
---
£16.99£17£407.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 50Mb + Phone: XL
50MbUnlimited
18
months
---
£16.99£20£443.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 100Mb + Phone: L
100MbUnlimited
18
months
---
£16.99£21.60£463.08
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 50Mb + Phone: L + Mobile SIM
50MbUnlimited
18
months
---
£16.99£21.60£463.08
Tel 0808 168 6088 0808 168 6088
Virgin Media
Big Easy + Mobile SIM
50MbUnlimited
18
months
£16.99£22£467.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 100Mb + Phone: M + Mobile SIM
100MbUnlimited
18
months
---
£16.99£22£467.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 152Mb
152MbUnlimited
12
months
---
---
---
£41£492
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 152Mb + Phone: M
152MbUnlimited
18
months
---
£16.99£24.50£497.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Big Bang
100MbUnlimited
18
months
£16.99£25£503.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 100Mb + Phone: XL
100MbUnlimited
18
months
---
£16.99£25£503.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 50Mb + Phone: XL + Mobile SIM
50MbUnlimited
18
months
---
£16.99£25£503.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 100Mb + Phone: L + Mobile SIM
100MbUnlimited
18
months
---
£16.99£26.60£523.08
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 50Mb + Phone: XXL
50MbUnlimited
18
months
---
£16.99£27£527.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 152Mb + Phone: L
152MbUnlimited
18
months
---
£16.99£29.10£553.08
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 152Mb + Phone: M + Mobile SIM
152MbUnlimited
18
months
---
£16.99£29.50£557.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Big Bang + Mobile SIM
100MbUnlimited
18
months
£16.99£30£563.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 100Mb + Phone: XL + Mobile SIM
100MbUnlimited
18
months
---
£16.99£30£563.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 100Mb + Phone: XXL
100MbUnlimited
18
months
---
£16.99£32£587.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 50Mb + Phone: XXL + Mobile SIM
50MbUnlimited
18
months
---
£16.99£32£587.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 152Mb + Phone: XL
152MbUnlimited
18
months
---
£16.99£32.50£593.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 152Mb + Phone: L + Mobile SIM
152MbUnlimited
18
months
---
£16.99£34.10£613.08
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 100Mb + Phone: XXL + Mobile SIM
100MbUnlimited
18
months
---
£16.99£37£647.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 152Mb + Phone: XL + Mobile SIM
152MbUnlimited
18
months
---
£16.99£37.50£653.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Big Kahuna
152MbUnlimited
18
months
£16.99£39£671.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 152Mb + Phone: XXL
152MbUnlimited
18
months
---
£16.99£39.50£677.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Big Kahuna + Mobile SIM
152MbUnlimited
18
months
£16.99£44£731.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Broadband: 152Mb + Phone: XXL + Mobile SIM
152MbUnlimited
18
months
---
£16.99£44.50£737.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Big Daddy
152MbUnlimited
18
months
£16.99£851,223.88
Tel 0808 168 6088 0808 168 6088
Virgin Media
Big Daddy + Mobile SIM
152MbUnlimited
18
months
£16.99£901,283.88
Tel 0808 168 6088 0808 168 6088

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Virgin Media Broadband Reviews

Why go for anyone else?

by matrix11001, 21 Jul 2013
Good download speeds, free upgrades occasionally
Peak times can be problematic at times
Recommended by matrix11001

I'm very pleased with my service with Virgin Media. Despite some teething problems I found them so much better than my previous provider Talk Talk, of whom I will never return back to.

The speeds are generally around what you pay for and are reasonably consistent. Considering there is no download limit it is well worth the price.

Customer Service:
Average, could be better
Flexibility & Fairness:
Average, could be better
Product Features:
Good, I'm happy
Value For Money:
Good, I'm happy


Virgin tv and broadband

by terraflora, 19 Jul 2013
Efficiancy
cost
Recommended by terraflora

Only once in 5 years has the broadband and tv gone down, deaarer than Talk Talk..but when i had them they constantly had no phone or broadband service and threatened me continually with court action if i did not pay monthly....even though i had no services for over 7 weeks!!! So yes Virgin are so much better as they at least provide me with what i pay for!!

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Good, I'm happy
Product Features:
Excellent
Value For Money:
Average, could be better


Virgin Media Average Company

by louise71, 5 Jul 2013
Cheap
Poor quality customer service
Recommended by louise71

I think Virgin Media offer a good range of TV services for a good price but there are downsides as well as positives. Signal can be pretty poor sometimes and is a postcode lottery. Installation was quick. The call centre staff can be frustrating as they appear to read off a script and not listen to the customer as an individual. Loyalty is not rewarded either.

Customer Service:
Average, could be better
Flexibility & Fairness:
Average, could be better
Product Features:
Average, could be better
Value For Money:
Good, I'm happy


Virgin Media TV Internet and Phone

by jifnara, 3 Jul 2013
Lots of LARGE Bundle options
Not enough small bundle eg just tel and web

I've been with Virgin Media for over 3 years. I've not changed simple because it's convenient and I've yet to find a provider for just internet and phone. I have the TV, Internet and Phone bundle with Virgin, but most TV's these days offer free view which is to the same standard as Virgin M TV package. I only use the phone and internet.

Customer Service:
Average, could be better
Flexibility & Fairness:
Average, could be better
Product Features:
Average, could be better
Value For Money:
Average, could be better


Virgin Media Phone Broadband

by Muggo, 3 Jul 2013
Loss of e mail if you leave Virgin

Many hiccups in Broadband service .Dear compared to BT : for Example, BT Sport is Free,£15.50 pm for Virgin Sport 1 Channel . Special Offers are for ''New Customers only''
Worst is that if you leave you lose your e mail address which they allocate when you become a customer-- I'm not sure it's even legal.!!

Customer Service:
Average, could be better
Flexibility & Fairness:
Poor, could be greatly improved
Product Features:
Good, I'm happy
Value For Money:
Average, could be better


Virgin Media broadband, TV and telephone

by catbroom, 3 Jul 2013
Fast broadband, good customer service
Quite pricey unless you are a massive TV fan, or huge games player
Recommended by catbroom

Good fast broadband. However, the price can vary every month. Be careful to read the very small print. However, customer services are very good and helpful when you need to contact them.

TV - probably very good indeed if you love watching TV. Catch-up is good.

Telephone - good if you still use a landline. However, be very careful to check what you really get for your money.

Customer Service:
Excellent
Flexibility & Fairness:
Average, could be better
Product Features:
Average, could be better
Value For Money:
Average, could be better


virgin media broadband is a waste of money!

by bonnyw, 3 Jul 2013
not much to say , just average.
expensive ,poor broadband service and poor customer services

This service is not much cop we pay for the fastest broadband possible which is quite expensive and we are always losing connection even though we dont live out in the sticks and its rather over priced, will be changing provider when we move for CERTAIN. Customer services are not even worth ringing as they are useless and still waiting for our new router thats been promised for over a year,

Customer Service:
Poor, could be greatly improved
Flexibility & Fairness:
Poor, could be greatly improved
Product Features:
Good, I'm happy
Value For Money:
Terrible


Virgin Media - home phone, broadband and TV

by mooka, 3 Jul 2013
good value for money
send too many postcards to promote products through our door
Recommended by mooka

I have never had any problems with my Virgin package - we get phone, internet and television channels from them. I've always been happy with their service and I think they are good value for money. They have never hasstled us to buy a larger package (apart from promotional postcards through the door), and leave us to get on with watching and surfing! I have also been with Virgin Mobile for many years and always been satisfied with them.

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Good, I'm happy
Product Features:
Excellent
Value For Money:
Good, I'm happy


Poor Customer Service

by sarah90, 3 Jul 2013
fast and constant connection and download speed
poor customer service
Recommended by sarah90

Poor customer service by phone/web site. These guys just dont listen- we have attemped to give them our correct surname several times but they still address ourmal incorrectly and also send regular junk mail about mobile phone deals. However we find the broadband + phone deal to be better and cheaper than Sky (would be a good alternative as we have TV with Sky) as the phone costs ar very low and the broadband connection quick and efficient. I rely on broadband to work from home and have not had a fast connection speed from other providers

Customer Service:
Terrible
Flexibility & Fairness:
Terrible
Product Features:
Excellent
Value For Money:
Excellent


Virgin Media Broadband

by annaa, 2 Jul 2013
Great speed and service
connections cuts off - this year 5-6 times for as long as an hour
Recommended by annaa

The speed is fantastically fast as is their service. I changed all my services from SKY and never looked back. I've even got my friends and family to change over and they have never regretted it... It's the next best thing to sliced bread! They gave me a free USB WiFii stick for my desk top when I had to relocate it to the back of the house away from the wire connection! Two summer ago I took my laptop in the garden and could not get a strong WiFii connections. I phoned Virgin and complained of the weak signal. They upgraded my equipment within a week AND a man came to connect it...ALL FREE! I now enjoy surfing in the garden in my son!

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


Broadband Providers