Orange Home Starter

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Company:Orange
Orange Home Starter
Product:Home Starter
 
Signup via this site:Signup
Broadband Details 
Migration:You can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching
Technology:ADSL LLU
Technology Information:You will need a non cable telephone line in order to get this package. This will cost £11.00 a month from BT or less from competitors
Apple Mac:Apple Mac OS X is supported however Intel Base Apple Macs are not supported with this wireless router
Costs & Fees 
Contract Length:18 months - Should you cancel your contract during this period, the remaining balance will be charged to you in one lump sum
Connection Fee:Free - Activation for your new connection
Monthly Cost:£10.00 - The set monthly cost you will pay for this package does not include line rental
First Year Cost:£120.00 - This includes any promotional discounts, wireless router costs and connection fees but does not include monthly line rental
Customer Services 
Awards and Accreditations:There are no published awards or accreditations for this broadband provider
Online Support:Online support provided via e-mail and help text on the providers web-site
Call Centre:
Service Status Information Line:
Lines open 24-hours, 7 days a week.
Calls are charged at Local Rate.

Technical Support:
Lines open 24-hours, 7 days a week.
Calls are charged at 50p a minute.

Customer Support:
7am-11pm, 7 days a week.
Calls are charged at National Rate.
Downloading 
Download Speed:8Mb
Upload Speed:448Kb
Download Limit:10GB
Download Limit Notes:
This package comes with a set download limit which may restrict the amount you can download via your internet connection. This package is suitable for light usage; here are some helpful representations of downloading:

  • 60 hours web surfing = 1.5GB

  • 1 Music Album = 0.06GB

  • 10 Min Video Clip on Youtube = 0.2GB

  • Low definition movie = 0.75GB

  • DVD quality movie = 4.5GB

  • 10 hours of internet radio = 1.2GB

Download Limit Exceed Notes:If you persistently download large files between 6pm and 11pm you will be issued with two warnings to reduce your usage. If you fail to listen to these warnings your service could be suspended
Contention Ratio:50:1
Extras 
Modem:This package includes a free wireless router
Modem/Router:Free - A free wireless router is included with no charge for P and P. If you end your contract with Orange you will have to return the hardware
Email:This package includes 6 email addresses.
Voice Over IP (VOIP):Speak to your friends and family online with Voice-Over-IP
Audio Content:There is no free / exclusive audio or radio content provided as part of this package
Video Content:There is no free / exclusive video content provided as part of this package
Webspace:Orange provide 30MB of webspace per website and allow users to create up to 5 websites (150MB of total Webspace).
Windows:Compatible with Windows Vista, Windows XP, Windows 2000
PlayStation Compatible:Yes
X-box Compatible:Yes
Networking 
IP Addressing:Dynamic IP address
Payment Methods 
Cheque:Per month additional charge to pay by cheque
Credit Card:Per month additional charge to pay by credit card
Direct Debit:There is no additional charge to pay by Direct Debit
Protection 
Anti Virus:Anti Virus software is not provided with this package.
Anti Spam:Anti Spam is not included as a part of this broadband package.
Firewall:Firewall software is not provided with this broadband package. However, the wireless router supplied will provide basic firewall protection for your computer.
Child Protection:McAfee Parental Controls are supplied with this package
Compare 
Products:www.orange.co.uk Broadband
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