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Excellent4.5(21 ratings)

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Reviewed by: AU375

I found GEM online and was impressed by what they offer and the reviews they had as I was very dissatisfied wi...

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Does GEM Motoring Assist provide your breakdown cover policy?

Tell us what you think of them because it will help others.

Compare GEM Motoring Assist Breakdown Cover

This comparison includes breakdown cover for this company.

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Most popular

  • Most popular
  • Lowest premiums
GEM Motoring Assist GEM Recovery Extra
Policy basis
Person only
Cover options
Roadside, recovery & home service
Premiums
From £84.37
GEM Motoring Assist GEM Recovery Reclaim
Policy basis
Person only
Cover options
Roadside, recovery & home service
Premiums
From £64.17
Award winning UK Breakdown cover. Includes Roadside Assistance, Home start, Nationwide Recovery & Alternative travel and free mobile app.

GEM Motoring Assist breakdown cover reviews

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Does GEM Motoring Assist provide your breakdown cover policy?

Tell us what you think of them because it will help others.

04/10/15

Recommended

Friendly and very efficient service

I found GEM online and was impressed by what they offer and the reviews they had as I was very dissatisfied with my current provider. I have had two breakdowns in the last year or so, both being for somewhat unusual reasons. In both occasions the GEM telephone service was friendly and efficient and the call out time very good indeed, about 40 minutes and 20 minutes.

Efficiency and ease of use

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

04/11/14

Recommended

Rated number 1 in the UK by Auto Express Magazine

We joined GEM Motoring Assist as it came top in this years Driver Power Survey. There are other breakdown cover providers, some more expensive and some cheaper but if you break down in the middle of nowhere on a dark and rainy evening, it is the service that matters above all else. According to the thousands of people who contribute to the Driver Power Survey, after one 'phone cal to the Gem call centre everything is taken care of efficiently and quickly.

Rapid response service

Not cheap

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

18/06/13

Recommended

Gem motor assist

Works like insurance. If you break down you pay the call out charges but you then claim this back through GEM. Have only used the service twice but could not fault it. Efficient and much cheaper than equivalent alternative providers.

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

5 months ago

GEM Motoring Assist Cowboys

My wife had the misfortune to use GEM to help her replace a wheel that had a flat tyre. The operative that they sent out obviously did not know what he was doing and subsequently jacked the vehicle (Range Rover Sport) on the air compressor box. Even though there is a diagram to indicate that you shouldn't use this point. He subsequently broke through the box, breaking the compressor off its mounts - necessitating £837.00 of repairs. When raising the complaint GEMs response was to rely on a waiver that my wife had signed - I accept that sometimes there is subsequent damage and that this is sometimes inevitable. Never again waste of Money! and do not use the trained operatives employed by GEM despite what their website implies and states

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

03/07/13

Recommended

GEM excellent value and services

I use the Family pay and reclaim cover and its been really excellent both in terms of cost and service

Cost and services

nothing obvious

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does GEM Motoring Assist provide your breakdown cover policy?

Tell us what you think of them because it will help others.